> ## Documentation Index
> Fetch the complete documentation index at: https://docs.frankieone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting Started with the FrankieOne Portal

> Need a hand interacting with our Portal? The articles included below show details about the FrankieOne Portal.

## What is the FrankieOne Portal?

The FrankieOne Portal is your single point of truth for all individual and business identity verification, AML, and Fraud checks. Use the Portal to manage your onboarding and compliance operations, investigate fraud and risky behaviour, and convert high-quality users.

Once you implement FrankieOne, at the end of your customer's onboarding or ongoing activity, your customer’s personal information will be sent to FrankieOne for us to assess their level of risk and perform a predefined sequence of steps (known as a “workflow”) to return an overall status for that customer.

You can use the FrankieOne Portal to check the status of customer checks, manually review high-risk or unclear customer profiles, or audit previous customer checks.

<Info>
  **Device Compatibility**

  The FrankieOne Portal is optimised for laptops and desktop computers.

  * **Supported:** Screen widths of 1024px and above (laptops and desktops)
  * **Not supported:** Mobile phones and tablets (screens below 1024px)

  For the best experience, please access the portal from a laptop or desktop device.
</Info>

## Logging into the Portal

To log in to the FrankieOne Portal, please visit [login page](https://portal.frankie.one/login). Enter your login credentials.

<Frame caption="FrankieOne Portal login page.">
  <img src="https://mintcdn.com/frankieone-f5583b1b/aMfFq_kgPrWD4cV3/images/v2/portal/64e4bf5-Login_page.png?fit=max&auto=format&n=aMfFq_kgPrWD4cV3&q=85&s=0c392b963b82cef6f87bb895747fcf34" alt="FrankieOne Portal login page." width="1825" height="847" data-path="images/v2/portal/64e4bf5-Login_page.png" />
</Frame>

## Changing passwords

To change your password, go to your profile options and select **Change Password**.

<img src="https://mintcdn.com/frankieone-f5583b1b/7CDIze6_8GRGrpBN/images/v2/portal/777844f-image.png?fit=max&auto=format&n=7CDIze6_8GRGrpBN&q=85&s=7878c06a91683a43bef0a2d3dc1983af" width="250p" data-path="images/v2/portal/777844f-image.png" />

An email with the password reset link will be sent to your registered email address. The link will be valid for one (1) hour.

<img src="https://mintcdn.com/frankieone-f5583b1b/7CDIze6_8GRGrpBN/images/v2/portal/a793ed1-Password_reset_link_sent.png?fit=max&auto=format&n=7CDIze6_8GRGrpBN&q=85&s=6a02c73b0ad7a106bbdb1be0b6ec8ac0" alt="" width="1492" height="839" data-path="images/v2/portal/a793ed1-Password_reset_link_sent.png" />

If you don't see it in inbox, please check your spam folder. If it still hasn't arrived 10 minutes after you requested to change password, please try again.

<img src="https://mintcdn.com/frankieone-f5583b1b/Q0p9n7SnI12Y4IML/images/v2/portal/c46b6f7-Password_reset_link_email.png?fit=max&auto=format&n=Q0p9n7SnI12Y4IML&q=85&s=dfbde2c753763493d951e1aaa1bca1fc" alt="" width="1277" height="640" data-path="images/v2/portal/c46b6f7-Password_reset_link_email.png" />

Visit the link provided and enter your new password.

<img src="https://mintcdn.com/frankieone-f5583b1b/Q0p9n7SnI12Y4IML/images/v2/portal/dd1a134-new_password.png?fit=max&auto=format&n=Q0p9n7SnI12Y4IML&q=85&s=838bbaf3ef36a21471a60128b2ab461c" alt="" width="1185" height="661" data-path="images/v2/portal/dd1a134-new_password.png" />

Make sure to meet all the password requirements listed on the page, otherwise you won't be able to create a new password.

<img src="https://mintcdn.com/frankieone-f5583b1b/aMfFq_kgPrWD4cV3/images/v2/portal/7440596-new_password_set.png?fit=max&auto=format&n=aMfFq_kgPrWD4cV3&q=85&s=5cea8df5bc17caff77704064b2cff19a" alt="" width="919" height="477" data-path="images/v2/portal/7440596-new_password_set.png" />

A confirmation page will appear. Select **Continue** to login using your new password.

## Resetting passwords

If you encounter any issue with logging into your account using your current password, you can reset it.

<img src="https://mintcdn.com/frankieone-f5583b1b/Q0p9n7SnI12Y4IML/images/v2/portal/cc3a0f1-reset_password.png?fit=max&auto=format&n=Q0p9n7SnI12Y4IML&q=85&s=bf318030b4105cc144d42c8a3d253b0c" alt="" width="1135" height="688" data-path="images/v2/portal/cc3a0f1-reset_password.png" />

Select **Reset your password** to open the **Reset password** page. Enter your email address, if it's not already filled in, then select **Send link**.

<img src="https://mintcdn.com/frankieone-f5583b1b/kuSfFEj6euwHKbOF/images/v2/portal/02c912e-reset_password_page.webp?fit=max&auto=format&n=kuSfFEj6euwHKbOF&q=85&s=3f202a63c64f04761017a59493bc39b7" alt="" width="991" height="525" data-path="images/v2/portal/02c912e-reset_password_page.webp" />

Check your email inbox for the password reset link and complete the process of resetting and [changing your password](/docs/getting-started-with-the-frankieone-portal#changing-passwords).

## Unlocking accounts

After multiple unsuccessful login attempts, your account will be temporarily locked for security purposes. If this occurs, please reach out to **your organization’s administrator** or **local IT admin** to unlock your account.

<img src="https://mintcdn.com/frankieone-f5583b1b/JKjuHWwN3OfZbzOV/images/image.png?fit=max&auto=format&n=JKjuHWwN3OfZbzOV&q=85&s=5244cbdf9f8e9672010c0241b8a01652" alt="Image" width="1637" height="930" data-path="images/image.png" />

For system administrators to unlock a user, [read here](https://docs.frankieone.com/docs/manage-users#lock-a-user). If you need further assistance, [please contact us ](https://frankieone.atlassian.net/servicedesk/customer/portal/3/group/-1).