> ## Documentation Index
> Fetch the complete documentation index at: https://docs.frankieone.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Manage Users
To manage roles in the FrankieOne Portal, select the **Profile** menu, then select **Settings**.
From the **Settings** page, select **User Management**.
##### Important
For security, users in a **child account** cannot view or assign users from the parent account. This restriction is enabled for all customers by default.
If your business case requires parent-level user management from a child account, contact [FrankieOne Support ](https://frankieone.atlassian.net/servicedesk/customer/portal/3/group/17) to discuss activating the feature flag for your environment.
## User Management
The User Management tab displays a list of all users currently registered in your FrankieOne portal and the roles assigned to them.
## Add a New user
Click the **Add new user** button and enter the name and email address.
In the **Add new user** setup, ensure that at least one role is assigned to the new user, otherwise they won't be able to access the portal.
Select the **Add user** button to create the new user.
An email will be sent to the user with information on setting their password.
## Lock a User
Locking a user prevents the user from having access to the FrankieOne portal, however, it leaves their profile in the FrankieOne system for audit purposes.
## Reset the Password
To send a reset password link to a user, click the lock icon associated with that user. This will email a link to the user with instructions on resetting their password.
