> ## Documentation Index > Fetch the complete documentation index at: https://docs.frankieone.com/llms.txt > Use this file to discover all available pages before exploring further. # Manual KYC Verification Manual KYC does **NOT** check with our partners, this is purely an internal check and requires staff to attest they have cited enough evidence as per their own internal policies to “pass” a customer. This option is generally used when the electronic KYC attempts have failed, but you have gained sufficient evidence and want to proceed to onboard this customer. This requires you to provide sufficient evidence to support identity verification. ## Perform manual KYC To perform manual KYC create a new entity. ### Enter the necessary information Select the **New entity** button, then select **Create manually** to open the **Create new entity profile** page.

Select the workflow to run on the entity. The workflow will be used to perform the manual KYC verification.

Enter the necessary information for the entity.

In the **ID Documents** section, clear the **eKYC** button selection.

This will enable **mKYC**. Select the **Add another document** button to enter identification documents. Select the country of issuance for the ID document from the **Country** drop-menu, and the document type from the **ID Type** drop-down menu.

##### Biometrics Notes Please provide **one** of the following combinations of documents to fulfill manual KYC requirements: * At least 1 Primary Photographic ID document, * At least 2 Primary Non-photographic ID documents, or * 1 Primary Non-photographic ID document and 1 Secondary ID document. Additional data entry fields will be displayed depending on the ID type. The following screenshot shows the detail fields for an Australian Driver Licence (Victoria).

The following screenshot displays the detail fields for an Australian passport.

Drag and drop a copy of the required document into the image box. Alternatively, you can select the image box, which will open the file browser and allow you to locate the file to upload. ##### Important FrankieOne keeps every version of an uploaded document, but only the latest version is available in the Portal and API. This design ensures operators make decisions using the most current evidence and avoids confusion that could occur if outdated files were shown, without their related verification results. Building a full historical view that links each document version to its outcome is not supported today. If you need to override a decision, always use the latest document, not an older version. To remove an ID document, hover on its row and select **Remove ID**. To update the uploaded document, hover on its preview image and select either **View** to see a larger version of the uploaded document, or **Replace** to browse and select the replacement document.

You must consent to manual KYC using the information and documents you provided. Select the **Consent** tick box to attest that you have reviewed the customer identity documents and uploaded true copies of the reviewed documents for manual KYC verification.

Provide additional context and information for performing manual KYC on this entity.

The comments field is required. To complete the manual KYC on this entity, select **Save & verify**. Alternatively, select **Save changes** to save the submitted information into the system. This allows you to return to the entity later to complete the manual KYC. The entity page for the new entity opens. ## Acceptable ID documents ### Primary Photographic ID types with a photo such as driver's licence or passport are considered primary photographic ID documents. ### Primary Non-Photographic ID types without a photo such as Medicare or birth certificate are considered primary non-photographic ID documents. ### Secondary It is possible to provide Secondary types of ID to support the manual verification. ID documents such as Tax IDs can be used.