> ## Documentation Index
> Fetch the complete documentation index at: https://docs.frankieone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manually Overriding Biometrics/Document Results

## Manual Pass

If you have manually reviewed a profile and are satisfied with the details of the check, you may override the result with a **Manually passed** status.

## Manual Fail

If a report shows a clear status and you aren't happy with the result, changing a result to **Manually failed** is an option.

## To manually override the result of a Biometrics/OCR report:

### Video Guide

<iframe width="100%" height="450px" src="https://www.loom.com/embed/a45aaf6fef264e58af49e9f3bce02818?sid=ed02abc2-4100-45fe-ada1-a5e87e6376af&hide_speed=true&hide_share=true" frameborder="0" allowfullscreen />

1. Click **Resolve**.

2. Select **Manually passed** or **Manually failed**.

3. Enter a comment.

4. Re-run checks.

<img src="https://mintcdn.com/frankieone-f5583b1b/SnCigSgkA9Jnv8RS/images/v2/portal/manual-override-resolve.webp?fit=max&auto=format&n=SnCigSgkA9Jnv8RS&q=85&s=dff7a6c127dd3dc878f3b622ef0a179b" alt="" width="489" height="396" data-path="images/v2/portal/manual-override-resolve.webp" />

<img src="https://mintcdn.com/frankieone-f5583b1b/SnCigSgkA9Jnv8RS/images/v2/portal/manual-override-biometric-resolve.webp?fit=max&auto=format&n=SnCigSgkA9Jnv8RS&q=85&s=5cac7e66eead982c1dff8574ed696e8a" alt="" width="490" height="393" data-path="images/v2/portal/manual-override-biometric-resolve.webp" />

A badge will be displayed beside the check indicating the status has been manually resolved.

<img src="https://mintcdn.com/frankieone-f5583b1b/SnCigSgkA9Jnv8RS/images/v2/portal/manually-passed-badge.webp?fit=max&auto=format&n=SnCigSgkA9Jnv8RS&q=85&s=1e84ddfd8d1f729db8a6489c546d76c5" alt="" width="368" height="56" data-path="images/v2/portal/manually-passed-badge.webp" />

Once you have made any manual adjustments to the results on the Documents or Biometrics checks, workflow will be automatically re-run to reflect the latest workflow event status.
