> ## Documentation Index
> Fetch the complete documentation index at: https://docs.frankieone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Monitoring

## What is monitoring?

This capability allows you to continuously check an entity’s profile or activity. Monitoring is allowed for AML checks.

## Enabling monitoring to an entity

### Who can toggle and resolve monitoring (Permissions)?

Operators and Administrators have permission to “Modify entity monitoring.” If you need access, please contact your administrator.

## Understanding Monitoring checks

### Entity view

From the entity view, workflow events will show all the workflows executed in the **Workflow navigation** including the **Monitoring workflow**. If your account has the monitoring feature enabled and has the monitoring workflows completely setup, you will be to see a similar screen below.

<img src="https://mintcdn.com/frankieone-f5583b1b/wrMv-bNl47Mu1DGf/images/v2/portal/workflows-entity-view.webp?fit=max&auto=format&n=wrMv-bNl47Mu1DGf&q=85&s=4eff144a2bc0851b19d8f739feeecf76" alt="" width="632" height="187" data-path="images/v2/portal/workflows-entity-view.webp" />

A banner is displayed indicating monitoring was automatically enabled because the entity has passed onboarding.

### AML monitoring

This only applies to onboarding workflows with AML step/checks configured. By default, when an onboarding workflow has passed the Monitoring workflow’s AML monitoring will be automatically enabled. Reach out Frankie support for any customisation.

<img src="https://mintcdn.com/frankieone-f5583b1b/7CDIze6_8GRGrpBN/images/v2/portal/aml-monitoring-view.webp?fit=max&auto=format&n=7CDIze6_8GRGrpBN&q=85&s=5bad516d86e7d748bae26a533b183648" alt="" width="894" height="396" data-path="images/v2/portal/aml-monitoring-view.webp" />

When the AML service received updates via the monitoring webhook, the AML monitoring section will reflect the latest AML alerts accordingly.

<img src="https://mintcdn.com/frankieone-f5583b1b/7CDIze6_8GRGrpBN/images/v2/portal/aml-monitoring-done.webp?fit=max&auto=format&n=7CDIze6_8GRGrpBN&q=85&s=e3d0dc701f12057613ba6735995932f3" alt="" width="1193" height="542" data-path="images/v2/portal/aml-monitoring-done.webp" />

When an entity has been verified with onboarding workflow without any AML checks, AML monitoring is not allowed.

<img src="https://mintcdn.com/frankieone-f5583b1b/7CDIze6_8GRGrpBN/images/v2/portal/aml-monitoring-not-allowed.webp?fit=max&auto=format&n=7CDIze6_8GRGrpBN&q=85&s=685105ebfe3c846fdbb6f939cb911e1d" alt="" width="845" height="433" data-path="images/v2/portal/aml-monitoring-not-allowed.webp" />

## Manually toggle monitoring

When the system detected that an onboarding workflow has been manually passed or failed, a banner suggesting to toggle on or off the monitoring will be displayed.

<img src="https://mintcdn.com/frankieone-f5583b1b/SnCigSgkA9Jnv8RS/images/v2/portal/manual-toggle-monitoring-on.webp?fit=max&auto=format&n=SnCigSgkA9Jnv8RS&q=85&s=89265a9d8f054029310500ec94a3279e" alt="" width="725" height="249" data-path="images/v2/portal/manual-toggle-monitoring-on.webp" />

A banner is displayed suggesting monitoring can be toggled on.

<img src="https://mintcdn.com/frankieone-f5583b1b/SnCigSgkA9Jnv8RS/images/v2/portal/manual-toggle-monitoring-off.webp?fit=max&auto=format&n=SnCigSgkA9Jnv8RS&q=85&s=e923f7b3839890d4f0857b2505c6fbdc" alt="" width="690" height="258" data-path="images/v2/portal/manual-toggle-monitoring-off.webp" />

A banner is displayed suggesting monitoring can be toggled off.

Alternatively, viewing the Monitoring workflow and toggling on or off a check is also possible. Below is an example of a Monitoring workflow’s AML monitoring that was manually toggled off.

<img src="https://mintcdn.com/frankieone-f5583b1b/SnCigSgkA9Jnv8RS/images/v2/portal/manual-toggle-monitoring-off-2.webp?fit=max&auto=format&n=SnCigSgkA9Jnv8RS&q=85&s=144671448b42d470d5c4d3d44005241f" alt="" width="2400" height="2608" data-path="images/v2/portal/manual-toggle-monitoring-off-2.webp" />

User manually toggled off the AML monitoring after getting alerts.

## Reviewing each monitoring check

When all of the monitoring checks have no outstanding issues or have been resolved, “No issues” will be displayed as an event status.

<img src="https://mintcdn.com/frankieone-f5583b1b/SnCigSgkA9Jnv8RS/images/v2/portal/monitoring-checks.webp?fit=max&auto=format&n=SnCigSgkA9Jnv8RS&q=85&s=b4938d5005e66756bb74c0f8e2782a38" alt="" width="913" height="401" data-path="images/v2/portal/monitoring-checks.webp" />

All monitoring checks have no issues found.

## Unauthorised users

A user without monitoring privileges will be unable to manage monitoring.

<img src="https://mintcdn.com/frankieone-f5583b1b/SnCigSgkA9Jnv8RS/images/v2/portal/monitoring-unauthorised.webp?fit=max&auto=format&n=SnCigSgkA9Jnv8RS&q=85&s=211c69ec3d502d8fd27c79ab1f4bb43c" alt="" width="1307" height="486" data-path="images/v2/portal/monitoring-unauthorised.webp" />

Tooltip is displayed indicating only authorised users can toggle monitoring.

### Other states

#### Unchecked entity

<img src="https://mintcdn.com/frankieone-f5583b1b/SnCigSgkA9Jnv8RS/images/v2/portal/monitoring-entity-checked.webp?fit=max&auto=format&n=SnCigSgkA9Jnv8RS&q=85&s=52a451e44ae3610a671b4367e56d94b9" alt="" width="934" height="294" data-path="images/v2/portal/monitoring-entity-checked.webp" />

#### Customer account without monitoring workflows

<img src="https://mintcdn.com/frankieone-f5583b1b/SnCigSgkA9Jnv8RS/images/v2/portal/monitoring-entity-checked-2.webp?fit=max&auto=format&n=SnCigSgkA9Jnv8RS&q=85&s=21dd57ce0d40afb4c44185e9b319bb92" alt="" width="1045" height="580" data-path="images/v2/portal/monitoring-entity-checked-2.webp" />

Users can see only the Onboarding workflows.
