> ## Documentation Index
> Fetch the complete documentation index at: https://docs.frankieone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer FAQs

<AccordionGroup>
  <Accordion title="Identity Verification and KYC Basics">
    <Info>
      **Key Terms:**

      * IDV: Identity Verification
      * KYC: Know Your Customer
    </Info>

    ### Ruleset vs Recipe

    <CardGroup>
      <Card title="Ruleset" icon="guard">
        Defines KYC minimum requirements for customer approval (e.g., Safe Harbour 2x2 with Government ID)
      </Card>

      <Card title="Recipe" icon="list">
        Complete verification workflow combining multiple checks:

        * KYC verification
        * AML screening
        * Duplicate detection
        * Blocklist verification
        * IDV/Biometrics
        * Fraud checks
      </Card>
    </CardGroup>

    ### Available Recipes

    FrankieOne offers 5 base recipes included in the startup bundle:

    <img src="https://mintcdn.com/frankieone-f5583b1b/YJ8U5h0OEQLOVp6h/images/v1/introduction/getting-started/b375b08-9217a66e-6394-476c-8bc2-bb2807b2d351.png?fit=max&auto=format&n=YJ8U5h0OEQLOVp6h&q=85&s=4c478711c0731d49fdaa29419aae32ee" alt="FrankieOne Recipes" width="1276" height="519" data-path="images/v1/introduction/getting-started/b375b08-9217a66e-6394-476c-8bc2-bb2807b2d351.png" />
  </Accordion>

  <Accordion title="Implementation Guidelines">
    ### Choosing a Ruleset

    <Steps>
      <Step title="Review your internal Risk and Compliance policies" />

      <Step title="Determine if you’re a reporting entity" />

      <Step title="Consider minimum requirements" />

      <Step title="Align with internal policies for non-KYC requirements" />
    </Steps>

    ### Government ID Verification

    <Callout icon="star" color="#3DD892" iconType="regular">
      Government IDs offer high pass rates and count towards independent data source requirements (2x2 or 1x1). DVS checks don’t require physical ID photos, making the process seamless for customers.
    </Callout>

    ### KYC Frequency

    <Callout icon="thumbtack" color="#1A6CFF" iconType="regular">
      * Initial verification: Required at onboarding only
      * Renewal requirements: Based on your internal KYC policy
      * Document expiration: Follow your policy for updating expired documents
    </Callout>
  </Accordion>

  <Accordion title="Technical Implementation">
    ### Handling Special Cases

    #### Single Name Verification

    ```JavaScript theme={null}
        // Example customer object with single name
        const customer = {
          givenName: "Suharto", // Store single name here
          familyName: "", // Can be left empty
          displayName: "Suharto" // Optional: Alternative rendering
        }
    ```

    #### Address Collection

    <Callout icon="bell" color="#FFCA16" iconType="regular">
      Always collect addresses in structured format instead of long format:
    </Callout>

    ```JavaScript theme={null}
        // Recommended structure
        const address = {
          unitNumber: "4B",
          streetNumber: "123",
          streetName: "Main Street",
          suburb: "Richmond",
          state: "VIC",
          postcode: "3121",
          country: "AU"
        }
    ```

    #### Business Verification

    <Info>
      For business verification, you need either:

      * ABN (Australian Business Number) OR
      * ACN (Australian Company Number)
    </Info>
  </Accordion>
</AccordionGroup>

### Support and Troubleshooting

<CardGroup>
  <Card title="Technical Support" icon="code">
    <strong>Email:</strong> <a href="mailto:help@frankieone.com">[help@frankieone.com](mailto:help@frankieone.com)</a>

    <br />

    For API and integration issues
  </Card>

  <Card title="General Support" icon="headphones">
    <strong>Email:</strong> <a href="mailto:help@frankieone.com">[help@frankieone.com](mailto:help@frankieone.com)</a>

    <br />

    For platform and operational queries
  </Card>

  <Card title="Emergency Support" icon="bell">
    <strong>Phone:</strong> 1800 325 117

    <br />

    For urgent production issues
  </Card>

  <Card title="Customer Success" icon="users">
    <strong>Email:</strong> <a href="mailto:onboarding@frankieone.com">[onboarding@frankieone.com](mailto:onboarding@frankieone.com)</a>

    <br />

    For implementation guidance
  </Card>
</CardGroup>

### Useful Links

* [API Documentation](/docs/v1/introduction/)
* [System Status](https://frankieone.statuspage.io/)
* [Service Desk Portal](https://frankieone.atlassian.net/servicedesk/customer/portals)