> ## Documentation Index
> Fetch the complete documentation index at: https://docs.frankieone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Resolving Digital IDs in Portal

**Digital ID flagged as needs attention**

Customers who complete their onboarding with a Digital ID will now have an issue flag (Digital ID) and will be flagged as **Needs Attention**. From here, portal users can then follow up with the customer for additional information, request the customer to restart the Biometrics process, or manually pass the profile as applicable.

<img src="https://mintcdn.com/frankieone-f5583b1b/2KGpQCNiaIeLDKT2/images/v1/portal/fa7c500-Screen_Shot_2021-11-29_at_5.09.50_pm.png?fit=max&auto=format&n=2KGpQCNiaIeLDKT2&q=85&s=9c3f40bd895ab97ad220b5c1a325d78f" alt="" width="2470" height="130" data-path="images/v1/portal/fa7c500-Screen_Shot_2021-11-29_at_5.09.50_pm.png" />

**Manually Passing a Profile**

A profile can be Manually Passed once outstanding checks have been resolved. Portal users may need an update user permissions (**Override Entity Profile Status**) for this.

<img src="https://mintcdn.com/frankieone-f5583b1b/2KGpQCNiaIeLDKT2/images/v1/portal/d5eb779-Screen_Shot_2021-11-29_at_5.12.39_pm.png?fit=max&auto=format&n=2KGpQCNiaIeLDKT2&q=85&s=3db26ceb87d4a5e982976fff09fe4556" alt="" width="1542" height="908" data-path="images/v1/portal/d5eb779-Screen_Shot_2021-11-29_at_5.12.39_pm.png" />

<img src="https://mintcdn.com/frankieone-f5583b1b/YJ8U5h0OEQLOVp6h/images/v1/portal/209f5d6-Screen_Shot_2021-11-29_at_5.13.27_pm.png?fit=max&auto=format&n=YJ8U5h0OEQLOVp6h&q=85&s=583f848f69482c7a5e80ca794d0ccab8" alt="" width="1122" height="764" data-path="images/v1/portal/209f5d6-Screen_Shot_2021-11-29_at_5.13.27_pm.png" />

**Why Digital Licence in Onboarding?**

The intention behind digital license was for Biometrics users to have an option in their onboarding flow if the customer didn’t have the physical license on them to select a digital license and partially complete onboarding.

This would create a flag on that customer’s profile. Then, there is an operational process to retrigger Biometrics at a later time when they do have their physical license.

Here are the sample screenshots as stated customers would need to select the checkbox for NSW and South Australian Driver’s Licence.

<img src="https://mintcdn.com/frankieone-f5583b1b/Lj65OXd5WJX62s2b/images/v1/portal/8862aca-Screen_Shot_2021-12-22_at_7.24.34_pm.png?fit=max&auto=format&n=Lj65OXd5WJX62s2b&q=85&s=868e3c52d5a04f12e30bb485b038c913" alt="" width="1024" height="1134" data-path="images/v1/portal/8862aca-Screen_Shot_2021-12-22_at_7.24.34_pm.png" />

<img src="https://mintcdn.com/frankieone-f5583b1b/Lj65OXd5WJX62s2b/images/v1/portal/54e990f-Screen_Shot_2021-12-22_at_7.26.15_pm.png?fit=max&auto=format&n=Lj65OXd5WJX62s2b&q=85&s=dd656bce06fd0cd248d1e403540409af" alt="" width="1160" height="1220" data-path="images/v1/portal/54e990f-Screen_Shot_2021-12-22_at_7.26.15_pm.png" />

**How Digital Licence Option Occurs?**

Customers using our Smart UI versions prior to v4 have this option for NSW and SA driver’s licenses enabled.

If you would like to “opt-out” please upgrade to v4 of our Smart UI where it’s default off.

[Migrating from v3 to v4](/docs/v1/onesdk/Smart-ui-for-deprecation/version-4-migration/migrating-v3-to-v4)

Please reach out to **[help@frankieone.com](mailto:help@frankieone.com)** if you have any questions.