> ## Documentation Index
> Fetch the complete documentation index at: https://docs.frankieone.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Managing Duplicates
> This section describes how to manage duplication as part of individual entity verification checks
This section describes how to manage duplication as part of individual entity verification checks.
It’s a typical scenario that a person may try to sign up for the service more than once.
These can be legitimate and nuisance clients. We give you the tools to make a determination on the duplicate and resolve them either as a positive match or a false match. You can also leave a comment on that determination and all actions are kept in the audit log.
By default we will match clients as duplicates based on the following criteria:
* document ID, and
* date of birth
or
* date of birth, and
* family or last name
If duplicates aren’t turned on in your portal, contact us and we can turn it on. If you have a particular matching you would like to use, we can also accommodate that.
When you get a duplicate match, you will see this on the Entities page:
If you want to look at the client and assess what the duplication is based on, select the user from the list. This will open the profile in the **Overview** tab. Select **View** on the **Duplicate** result in the **Onboarding Summary** section. Alternatively, open the **Duplicates**.
In the Duplicates tab, you will see the comparison of the duplicate match side by side. You will be able to tell if it’s a True Positive or a False positive.
Select the **Change match status** to make a change to the duplicate match status:
Add a comment for the audit log:
The client then becomes someone you can onboard via the **Manual IDV page**. If you select True Positive the client becomes a confirmed duplicate and can no longer be onboarded.