> ## Documentation Index
> Fetch the complete documentation index at: https://docs.frankieone.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Manual KYC Verification
> FrankieOne’s portal supports the ability to perform a manual KYC verification
Manual KYC does **NOT** check with our partners, this is purely an internal check and requires staff to attest they have cited enough evidence as per their own internal policies to “pass” a customer.
This option is generally used when the electronic KYC attempts have failed, but you have gained sufficient evidence and want to proceed to onboard this customer. This requires you to provide sufficient evidence to support identity verification.
## Perform manual KYC
To perform manual KYC create a new entity.
### Enter the necessary information
Select the **New entity** button to open the **Create New Profile** page. Then, select the **Individual** tab.
Fill in the necessary information for the entity.
In the **ID Documents** section, clear the **eKYC** button selection.
This will enable **mKYC**. Select the **Add another document** button to enter identification documents.
Select the country of issuance for the ID document from the **Country** drop-menu, and the document type from the **ID Type** drop-down menu.
Please provide one of the following combinations of documents to fulfill manual KYC requirements:
- At least 1 Primary Photographic ID document
- At least 2 Primary Non-photographic ID documents
- 1 Primary Non-photographic ID document and 1 Secondary ID document
Additional data entry fields will be displayed depending on the ID type. The following screenshot shows the detail fields for an Australian Driver Licence (Victoria):
This screenshot displays the detail fields for an Australian passport:
Drag and drop a copy of the required document into the image box.
Alternatively, select the image box to open the file browser and locate the file to upload.
To remove an ID document, hover on its row and select **Remove ID**.
To update the uploaded document, hover on its preview image and select either **View** to see a larger version, or **Replace** to select a new document.
You must consent to manual KYC using the information and documents provided.
Select the **Consent** tick box to attest that you have reviewed the customer identity documents and uploaded true copies of the reviewed documents for manual KYC verification.
Provide additional context and information for performing manual KYC on this entity.
**Note:** The comments field is required.
To complete the manual KYC on this entity, select **Save & Approve**.
Alternatively, select **Save changes** to save the submitted information and return later.
The entity page for the new entity opens, reflecting that manual KYC was performed.
## Acceptable ID documents
### Primary Photographic
ID types with a photo such as driver’s licence or passport are considered primary photographic ID documents.
### Primary Non-Photographic
ID types without a photo such as Medicare or birth certificate are considered primary non-photographic ID documents.
### Secondary
It is possible to provide Secondary types of ID to support the manual verification. ID documents such as Tax IDs can be used.
