> ## Documentation Index
> Fetch the complete documentation index at: https://docs.frankieone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FrankieOne Help

## Overview

The FrankieOne help feature allows users to access support, interact with the **Frank** AI chatbot, and provide feedback. This guide provides a comprehensive overview of the new features, usage instructions, and known limitations.

### Video Guide

<div style={{ position: 'relative', paddingBottom: '64.63195691202873%', height: 0 }}>
  <iframe src="https://www.loom.com/embed/9d04066fbbdd4998b7e8b67f40f92abb?sid=fb307ee7-269b-4b8e-93ba-557deb8ae0f8&hide_speed=true&hide_share=true" frameborder="0" webkitallowfullscreen mozallowfullscreen allowfullscreen style={{ position: 'absolute', top: 0, left: 0, width: '100%', height: '100%' }} />
</div>

<CardGroup cols={2}>
  <Card title="Easy Access" icon="keyboard">
    FrankieOne Help is accessible directly from the portal interface, making it convenient for quick query resolutions.
  </Card>

  <Card title="Guided Navigation" icon="list">
    Provides step-by-step guidance to help users navigate through various portal functionalities.
  </Card>

  <Card title="Public Documentation Support" icon="book">
    Frank AI leverages the public knowledge base to offer accurate and up-to-date information.
  </Card>

  <Card title="Feedback Mechanism" icon="comments">
    Includes a feedback system to capture user suggestions for continuous improvement.
  </Card>
</CardGroup>

## New Help Feature Updates

* The help icon at the bottom right of the screen has been replaced with the **FrankieOne logo**.

* This serves as the primary access point for the updated help interface.

* Users can now:
  * **Interact with Frank** chatbot to ask questions.
  * **Submit support requests** to the Support site.
  * **Provide feedback** through a survey form.

## How to Use the Help Feature

### Interacting with the Chatbot

1. Click on the **FrankieOne** logo at the bottom right of the screen.
2. Type your question or concern in the input box.
3. Click **Submit** to send your request.

### Submitting a Support Request

* Selecting **Submit a request** will redirect you to the **FrankieOne Support** site, where you can submit reques tickets or get in touch with us.

### Providing Feedback

* Selecting **Give feedback** will open a new tab with a feedback survey form.

## Limitations

While the Frank AI provides useful assistance, there are several limitations to be aware of:

### Data Accessibility

* The chatbot **does not** have access to **private** data or sensitive data in your account.
* It is limited to our **public documentation** ([https://docs.frankieone.com](/docs/welcome-to-frankie)).

### Query Limitations

* The chatbot **cannot** provide:
  * **User-specific data** (for example: passing rates, metrics, or entity details).
  * **Automated workflow execution** within the FrankieOne platform.
  * **API-related, payload-related, or code-related responses**.

### File and Image Input

* The chatbot **only** supports **text-based** queries.
* It does **not** allow file uploads or image-based inputs.

<Callout icon="bell" color="#FFCA16" iconType="regular">
  ##### Disclaimer

  * Our chatbot is powered by AI, answers may not always be 100% accurate.
  * We do not train the AI on questions or information entered in the chat. The AI will only remember what’s in the context of the chat to give tailored responses.
  * As a precaution, do not enter sensitive information or PII in the chat.
</Callout>