Release Notes

FrankieOne Release Notes

04 June 2025

What’s new in this release?

OneSDK

  • Latest Version: 1.8.6
  • Sumsub as new additional IDV partner: We’ve added Sumsub as an IDV partner, to provide additional options for customers especially for cryptocurrency companies. Contact your Customer Success team member if you are interested learn more.
  • Eliminate separate calls for OCR and Biometrics: We’ve improved how we process results from Onfido. Now, a single API call handles both OCR and Biometrics, eliminating the need for separate calls. This update simplifies the process and enhances reliability, ensuring you receive accurate results more efficiently.
  • Telemetry improvements: The OCR, Biometrics, and IDV modules now emit more granular events, giving you richer insights for monitoring and troubleshooting.

23 May 2025

What’s new in this release?

OneSDK

  • Latest version: 1.8.5

  • Update for error screen: Show error screen and ask customer to try again later system temporarily unavailable

  • Enhanced Tracking: Hosted OneSDK (using iframe) will now send a notification to our event system when they receive a “window unload” message from the parent window. This helps us track when the application is being closed or navigated away from.

  • Custom Retry Pages and Outage for DVS: Introduced a feature to customize retry pages based on specific field errors during verification or front-end validation processes. This allows users to focus on correcting only the necessary fields rather than all fields. This covers Personal Information Errors and Document Errors. Display an error screen advising customers to try again later due to system unavailability (500 - timeout).

  • Handle invalid document type event: Emit appropriate event: input_required when we received invalid document type from backend.

19 May 2025

What’s new in this release?

Portal

  • Clearer OCR Failure Explanations and More Consistent Report Status Icons: OCR reports now provide more direct explanations when document checks fail, aiding quicker understanding. Status icons in Document and Biometrics Check reports now consistently and accurately show check results.

  • Corrected Analytics Tracking: Ensured ‘Send Link’ and key IDV (Resolve document/biometrics) events are accurately tracked for better analytics.

  • Proper Redirection Post-Check Resolution: Users are now correctly redirected to the Workflow Events page after resolving Document or Biometrics checks.

  • Refined Action Menu for Compliance Officers: The ‘Add to Blocklist’ option is now correctly hidden from the action menu for Compliance Officer roles.

KYC

  • [NEW]Visa (VEVO) Checks Now Available in V2 KYC Workflow: You can now perform Visa (VEVO) Checks as part of the V2 KYC workflow to verify visa entitlements for non-Australian passports.

    This includes extracting and validating passport details via OCR, secure integration with the VEVO API, and comprehensive processing of VEVO response data (including visa class, subclass, status, expiry).

    Support added for allow/deny lists for visa class/subclass.

    Detailed audit events, workflow step results, and summaries for VEVO checks are now available, ensuring better tracking and portal interpretation. This also includes notes for visa denied class/subclasses. Contact your CSM for more details.

    Important: Ensure your workflow includes a Visa step. If you use Standard Bundles, this step is already included by default.

  • Blocklist Checks Now Available in V2 KYC Workflow: FrankieOne now supports Blocklist (Match List) functionality in V2 workflows, enabling you to automatically block individuals or businesses from being onboarded.

    • A default Blocklist is available out of the box—no setup required.
    • Entities can be matched based on name, email, date of birth, business name, ABN, and more.
    • Blocklist checks run automatically within the onboarding workflow.
    • Self-manage your list via API or through the FrankieOne portal.
    • When a match is found, the entity will be marked in your workflow execution results as status = FAIL, issues = BLOCKLISTED

    Important: Ensure your workflow includes a Blocklist step. If you are using Standard Bundles, this step is already included by default

  • Default OCR Comparison Fuzziness Applied: FrankieOne now applies default fuzziness (Levenshtein distance) to OCR field comparisons for customers using IDV checks. Previously, exact match was used unless fuzziness was explicitly configured. When It Applies OCR comparison is triggered:

    • When the applicant manually enters data before OCR, or
    • When the applicant reviews and updates OCR-extracted information

    New Default Matching Rules

FieldDefault DistanceOutcome if Exceeded
First Name2SUSPECTED
Last Name2SUSPECTED
DOB1SUSPECTED
ID Number2SUSPECTED
Max Mismatches2 totalSUSPECTED

Settings are configurable per customer. Contact your Customer Success Manager to adjust.

KYB

  • KYB Channel Data and Billing Codes Fix: An issue affecting KYB channel data and billing codes has been resolved. This ensures accurate data capture and billing information for KYB workflows.

OneSDK

  • Latest version: v1.8.4
  • Window Unload Event Tracking We’ve added tracking to identify when users leave the biometric verification process early. This helps distinguish between system issues and user-initiated page closure. This is applicable to embedded and non iframe hosted.

13 May 2025

What’s new in this release?

OneSDK

  • Latest version: v1.8.3
  • Manual Flow DL Country Filtering: Allow AUS only country to be filtered in manual driver’s licence screen

07 May 2025

What’s new in this release?

Portal

  • Simplified onboarding link: You can now start an onboarding flow with only a name and mobile number.
  • Supplementary data – profile updates: Audit logs capture previous and current values when a profile changes.
  • Supplementary data – audit report error events: A generic error template now displays error details inside audit reports.
  • Supplementary data – AML step: AML-related audit events now include contextual data for quicker investigation.
  • Supplementary data – workflow status change: WORKFLOW_STATUS_CHANGE events now record additional context.
  • Custom view assignee filter: Selecting an assignee in Custom Views now returns accurate results.
  • Step summary accuracy: The Step Summary shows only the steps configured for the workflow.
  • Support for other addresses: The profile tab now supports additional address types beyond residential and mailing.
  • Double country code display: Fixed an issue where the country code appeared twice in some views.
  • Phone number country code in Send SMS: The country code field in the Send SMS modal now populates correctly.

30 Apr 2025

What’s New in This Release?

OneSDK

  • Latest version: v1.8.2
  • Date-of-birth validation fix: Eliminated the false “Enter a valid date of birth” error that appeared even when the format and value were correct.
  • Hosted OneSDK runtime error screen: Added a dedicated error screen that appears if a problem is encountered during Hosted OneSDK execution, giving users a clear recovery path.
  • Device-permission logging: Implemented an event handler that records Incode device-permission requests, helping developers diagnose camera and microphone access issues faster.
  • New Zealand passport expiry validation fix: Corrected a defect that incorrectly flagged valid NZ passport expiry dates.

16 Apr 2025

What’s new in this release?

Platform

FrankieOne Portal URL Update: We’re making it easier to access our platform by updating our portal URLs to a new domain: *.frankie.one.

What’s Changing?

  • Our portal URLs are moving to *.frankie.one. The new production URL will be: https://portal.frankie.one.

  • Old URLs will remain accessible during the transition.

Timeline

  • Q1 2025 – Both old and new URLs will work.
  • Q2 2025 – Old URLs will start redirecting to the new ones.

What You Need to Know

  • No impact on portal access: Both URLs (old and new Portal URLs) will function during the transition.
  • No action needed for most users.
  • SSO users: You may need to update configurations once redirection starts.

Portal

  • “Saving Changes” Spinner: Fixed a persistent “Saving changes” loading spinner that occurred when selecting a new entity. This improvement enhances workflow efficiency and user satisfaction by reducing unnecessary waiting time.

10 Apr 2025

What’s New in This Release?

OneSDK

  • Latest version: v1.8.1

  • Handling Consent: Fixed an issue where consent from manual forms was not passed correctly in a specific customer scenario.

  • Hosted OneSDK Success Event Format: Corrected the format of the Hosted OneSDK idv:success event.

  • Phone Number Validation: Addressed a problem where phone number validation failed despite the correct format.

  • General Improvement: Enhanced security by updating the system to prevent request headers from being logged.

09 Apr 2025

What’s New in This Release?

KYC

  • Webhooks for IDV Biometrics v2: We’ve introduced several new webhooks for the IDV Biometrics flow to streamline your verification processes:

    • TOKEN_REQUESTED: Triggered when an IDV session begins.
    • TOKEN_ERROR: Indicates a failure in creating or starting a session.
    • RESULTS_RETRIEVED: Notifies that verification results have been successfully received.
    • RESULTS_ERROR: Signals an error in retrieving results.
    • EXPIRED: The session expired before it could be completed.
    • CANCELLED: The session was manually cancelled.
    • OCR_PROCESSED: Confirms successful OCR data extraction.
    • OCR_ERROR: Denotes an OCR failure, often due to poor image quality.
    • ONB_URL_ERROR: Indicates a failure to generate the onboarding URL.

Portal

  • KYC Step Supplementary Data in Audit Logs: The audit logs now include supplementary data for KYC steps, providing richer context for audit events.
  • Supplementary Data in Audit Logs: Audit logs for entity creation and updates now include supplementary data, capturing details of added and modified fields.
  • Audit Report Enhancements: The Audit report now displays the Execution ID for improved tracking and debugging of workflows.
  • Entity Error and Permission Handling: Improved handling of entity errors and permissions.
  • Date Validation: Enhanced date validation to ensure data integrity across the platform. Resolved an issue where users were unable to edit the residential state address in the Portal.

07 Apr 2025

What’s New in This Release?

OneSDK

  • Latest version: v1.8.0

  • Expanded Onfido Support: We’ve added support for Onfido version 14.* in OneSDK. To take advantage of the latest improvements, please contact our customer support team to update your configuration.

24 Mar 2025

What’s new in this release?

Portal

  • Inconsistent Document Order: Addressed an inconsistency in the order of documents displayed for Passports and Medicare cards.

  • AML Alert Display Issues: Resolved several issues with the display of AML alerts, including inconsistent country display and missing separators.

  • IDV OCR Check Results: Improved the accuracy of IDV OCR check results to ensure consistency between different views of the data.

  • Tooltip Modal in KYB Documents Tab: Addressed an issue with a tooltip modal in the KYB documents tab.

  • Chinese Documents Improvements: Improved the handling of Chinese characters in various fields related to document processing.

  • Audit Log for AML Status Change: Clarified the audit log entries for AML status changes to reduce confusion

  • Missing Country Flags in IKYB: Added missing country flags for various countries in the IKYB section.

  • Document Attachment Handling: Improved the handling of document attachments to prevent crashes when attachment data is null.

11 Mar 2025

What’s New in This Release?

KYC

DVS Retry Mechanism Implemented: We’ve introduced a configurable retry mechanism for our DVS connector to handle non-2xx responses, S codes, and timeouts. This improvement helps reduce failures due to transient issues, improving the reliability of identity verification checks. Currently, this has been tested and is available upon request for our V2 customers.

Portal

  • Implemented New Permissions: The “Modify risk level” permission has been added to control access to manually overriding entity risk levels, and it is enabled by default for Admins and Operators.
  • Risk Override Function: Risk scores have been introduced for the risk override function to allow more granular risk management.
  • Phone Number Support: Phone number support has been expanded to additional regions to improve global reach in F2.
  • Error Messaging: Proper error messaging has been added for invalid phone numbers to enhance user understanding and reduce confusion.
  • Form Validation: Validation has been implemented for incorrect years in the Date of Expiry field to ensure accurate data entry.
  • Profile Risk Button: The Profile Risk button now redirects users efficiently to the last workflow with a comprehensive risk assessment.
  • Bug Fixes: Duplicate entries when creating new entities have been resolved to ensure data integrity. Phone number validation for AU, NZ, and US has been enhanced, and the US phone number placeholder has been updated to improve user experience. Audit logs incorrectly showing “Anonymous” entries have been fixed to improve audit trail accuracy.

24 Feb 2025

What’s New in This Release?

KYC

Webhook notifications: Webhooks will now be sent when a workflow is completed.

Portal

  • Enhanced support for new report identifiers for registry documents, ensuring seamless transition and backward compatibility with backend changes.
  • Fixed an issue with the step summary for document checks, ensuring correct pass/fail status is displayed
  • Corrected an issue related to the liveness checks.
  • Fixed issues related to the ‘Assigned to me’ link duplication and the ‘x’ icon behavior in the Search user field.
  • Corrected an issue where special characters (’ and &) were incorrectly encoded in the Audit Log.
  • Resolved a bug preventing entity information from displaying in the portal before execution in V2.

10 Feb 2025

What’s New in This Release?

Portal

  • Improved Comment Display: Only comments relevant to the selected workflow are shown. Comments are now collapsible.
  • Enhanced Navigation: Smoother animation for expanding and collapsing navigation in the Workflows and Profile sections.
  • Send Link Functionality: The Send Link button’s visibility is now correctly managed based on IDV verification status and configuration settings. A liveness detection checkbox has been added for specific providers.
  • Entity Assignment Filtering: Users can now filter entities based on assignment status to manage unassigned resources more efficiently.
  • AML Match Country Filters: Added an “All” option to provide comprehensive search capabilities.
  • Workflow Comments: Users can now add comments when re-running workflows, improving transparency and traceability.
  • KYC Database Check Improvements: Enhanced data mapping ensures only relevant results are displayed.
  • Resolved a critical bug causing unexpected application errors in the Entity Detail View.

13 Jan 2025

What’s New in This Release?

KYC

  • Updated endpoints /v2/individuals/{entityId}/actions/idv/token, /v2/individuals/{entityId}/actions/idv/ocr and /v2/individuals/{entityId}/actions/idv/process for IDV actions.
  • Endpoints have been added for maintaining IDV and match list results
  • Endpoints have been added for managing subscriptions per entity

19 Aug 2024

What’s New in This Release?

KYC

  • Create document, update document and update service profile endpoints now have a separate field for comment, which changes the body of the request.
  • Process result objects now have an object for confidence and fuzziness levels.
  • Endpoints for Hosted Url and IDV have been introduced, these aren’t available at the moment for use in UAT.
  • Audit events now have more detail in the supplementary data for result summaries.