Release Notes

FrankieOne V2 Release Notes

16 Apr 2025

What’s new in this release?

Platform

FrankieOne Portal URL Update: We’re making it easier to access our platform by updating our portal URLs to a new domain: *.frankie.one.

What’s Changing?

  • Our portal URLs are moving to *.frankie.one. The new production URL will be: https://portal.frankie.one.

  • Old URLs will remain accessible during the transition.

Timeline

  • Q1 2025 – Both old and new URLs will work.
  • Q2 2025 – Old URLs will start redirecting to the new ones.

What You Need to Know

  • No impact on portal access: Both URLs (old and new Portal URLs) will function during the transition.
  • No action needed for most users.
  • SSO users: You may need to update configurations once redirection starts.

Portal

  • “Saving Changes” Spinner: Fixed a persistent “Saving changes” loading spinner that occurred when selecting a new entity. This improvement enhances workflow efficiency and user satisfaction by reducing unnecessary waiting time.

10 Apr 2025

What’s New in This Release?

OneSDK

  • Latest version: v1.8.1

  • Handling Consent: Fixed an issue where consent from manual forms was not passed correctly in a specific customer scenario.

  • Hosted OneSDK Success Event Format: Corrected the format of the Hosted OneSDK idv:success event.

  • Phone Number Validation: Addressed a problem where phone number validation failed despite the correct format.

  • General Improvement: Enhanced security by updating the system to prevent request headers from being logged.

09 Apr 2025

What’s New in This Release?

KYC

  • Webhooks for IDV Biometrics v2: We’ve introduced several new webhooks for the IDV Biometrics flow to streamline your verification processes:

    • TOKEN_REQUESTED: Triggered when an IDV session begins.
    • TOKEN_ERROR: Indicates a failure in creating or starting a session.
    • RESULTS_RETRIEVED: Notifies that verification results have been successfully received.
    • RESULTS_ERROR: Signals an error in retrieving results.
    • EXPIRED: The session expired before it could be completed.
    • CANCELLED: The session was manually cancelled.
    • OCR_PROCESSED: Confirms successful OCR data extraction.
    • OCR_ERROR: Denotes an OCR failure, often due to poor image quality.
    • ONB_URL_ERROR: Indicates a failure to generate the onboarding URL.

Portal

  • KYC Step Supplementary Data in Audit Logs: The audit logs now include supplementary data for KYC steps, providing richer context for audit events.
  • Supplementary Data in Audit Logs: Audit logs for entity creation and updates now include supplementary data, capturing details of added and modified fields.
  • Audit Report Enhancements: The Audit report now displays the Execution ID for improved tracking and debugging of workflows.
  • Entity Error and Permission Handling: Improved handling of entity errors and permissions.
  • Date Validation: Enhanced date validation to ensure data integrity across the platform. Resolved an issue where users were unable to edit the residential state address in the Portal.

07 Apr 2025

What’s New in This Release?

OneSDK

  • Latest version: v1.8.0

  • Expanded Onfido Support: We’ve added support for Onfido version 14.* in OneSDK. To take advantage of the latest improvements, please contact our customer support team to update your configuration.

24 Mar 2025

What’s new in this release?

Portal

  • Inconsistent Document Order: Addressed an inconsistency in the order of documents displayed for Passports and Medicare cards.

  • AML Alert Display Issues: Resolved several issues with the display of AML alerts, including inconsistent country display and missing separators.

  • IDV OCR Check Results: Improved the accuracy of IDV OCR check results to ensure consistency between different views of the data.

  • Tooltip Modal in KYB Documents Tab: Addressed an issue with a tooltip modal in the KYB documents tab.

  • Chinese Documents Improvements: Improved the handling of Chinese characters in various fields related to document processing.

  • Audit Log for AML Status Change: Clarified the audit log entries for AML status changes to reduce confusion

  • Missing Country Flags in IKYB: Added missing country flags for various countries in the IKYB section.

  • Document Attachment Handling: Improved the handling of document attachments to prevent crashes when attachment data is null.

11 Mar 2025

What’s New in This Release?

KYC

DVS Retry Mechanism Implemented: We’ve introduced a configurable retry mechanism for our DVS connector to handle non-2xx responses, S codes, and timeouts. This improvement helps reduce failures due to transient issues, improving the reliability of identity verification checks. Currently, this has been tested and is available upon request for our V2 customers.

Portal

  • Implemented New Permissions: The “Modify risk level” permission has been added to control access to manually overriding entity risk levels, and it is enabled by default for Admins and Operators.
  • Risk Override Function: Risk scores have been introduced for the risk override function to allow more granular risk management.
  • Phone Number Support: Phone number support has been expanded to additional regions to improve global reach in F2.
  • Error Messaging: Proper error messaging has been added for invalid phone numbers to enhance user understanding and reduce confusion.
  • Form Validation: Validation has been implemented for incorrect years in the Date of Expiry field to ensure accurate data entry.
  • Profile Risk Button: The Profile Risk button now redirects users efficiently to the last workflow with a comprehensive risk assessment.
  • Bug Fixes: Duplicate entries when creating new entities have been resolved to ensure data integrity. Phone number validation for AU, NZ, and US has been enhanced, and the US phone number placeholder has been updated to improve user experience. Audit logs incorrectly showing “Anonymous” entries have been fixed to improve audit trail accuracy.

24 Feb 2025

What’s New in This Release?

KYC

Webhook notifications: Webhooks will now be sent when a workflow is completed.

Portal

  • Enhanced support for new report identifiers for registry documents, ensuring seamless transition and backward compatibility with backend changes.
  • Fixed an issue with the step summary for document checks, ensuring correct pass/fail status is displayed
  • Corrected an issue related to the liveness checks.
  • Fixed issues related to the ‘Assigned to me’ link duplication and the ‘x’ icon behavior in the Search user field.
  • Corrected an issue where special characters (’ and &) were incorrectly encoded in the Audit Log.
  • Resolved a bug preventing entity information from displaying in the portal before execution in V2.

10 Feb 2025

What’s New in This Release?

Portal

  • Improved Comment Display: Only comments relevant to the selected workflow are shown. Comments are now collapsible.
  • Enhanced Navigation: Smoother animation for expanding and collapsing navigation in the Workflows and Profile sections.
  • Send Link Functionality: The Send Link button’s visibility is now correctly managed based on IDV verification status and configuration settings. A liveness detection checkbox has been added for specific providers.
  • Entity Assignment Filtering: Users can now filter entities based on assignment status to manage unassigned resources more efficiently.
  • AML Match Country Filters: Added an “All” option to provide comprehensive search capabilities.
  • Workflow Comments: Users can now add comments when re-running workflows, improving transparency and traceability.
  • KYC Database Check Improvements: Enhanced data mapping ensures only relevant results are displayed.
  • Resolved a critical bug causing unexpected application errors in the Entity Detail View.

13 Jan 2025

What’s New in This Release?

KYC

  • Updated endpoints /v2/individuals/{entityId}/actions/idv/token, /v2/individuals/{entityId}/actions/idv/ocr and /v2/individuals/{entityId}/actions/idv/process for IDV actions.
  • Endpoints have been added for maintaining IDV and match list results
  • Endpoints have been added for managing subscriptions per entity

19 Aug 2024

What’s New in This Release?

KYC

  • Create document, update document and update service profile endpoints now have a separate field for comment, which changes the body of the request.
  • Process result objects now have an object for confidence and fuzziness levels.
  • Endpoints for Hosted Url and IDV have been introduced, these aren’t available at the moment for use in UAT.
  • Audit events now have more detail in the supplementary data for result summaries.