Release Notes

Release 24.Q4.R4

The FrankieOne platform is constantly evolving to provide you with better products and services. This release includes the latest enhancements and updates designed to improve your experience, along with fixes for issues you may have encountered.

Here’s what’s new in this release of the FrankieOne platform:

KYB

Trust Agent

• Enhanced Document Uploads: We’ve optimized how large document uploads are handled, so you can process bigger batches faster and more reliably.

KYC

• We now support the YT province code in Equifax Canada.

• General improvements around name match, handling of OCR error when submitting a new document type, DOB comparison accuracy and logging have been implemented.

Portal/Fraud

Updates:

• Ownership Insights:
  • You’ll see an improved display in the Owners and Officeholders tab.
  • Descriptors have been added to the blocking entities table to make it easier for you to interpret.
  • Thresholds are now formatted more clearly for better readability.
  • Address displays are consistent across the feature, making it easier for you to review data.
• Address Matching: We’ve improved the display of address matches in the Personal Information section, giving you a clearer view of the details.
• Visual Tree Display: Deregistered shareholders are now accurately displayed in the Visual Tree, ensuring you remain compliant and confident in the data.

Fixes:

• Document Information: We’ve resolved an issue that caused duplicate fields to appear when you expanded Document Info in the Personal Info tab.
• Role Management: You can now save role permissions without issues, especially for entity views and biometrics manual override options.
• KYC Checks: You won’t encounter problems proceeding with KYC checks when the postal code field is optional and left empty.
• Multi-Rulesets Display: We’ve fixed an issue with how multi-rulesets were displayed in the React portal version, ensuring a smoother experience for you.

Release 24.Q4.R3

The FrankieOne platform constantly evolves to deliver better products and services to our customers. This release includes some of the latest enhancements and updates that we’ve made to improve your experience with our platform and fixes for issues previously encountered.

The following changes are included in this release of the FrankieOne platform.

Portal/Fraud

Updates

• Enhanced Unit Holder Management: Users can now review and edit the number of units each unit holder holds within a unit trust, improving accuracy and efficiency.
• Ownership Insights Enhancements: We’ve improved the Owners & Officeholders tab to incorporate data from Ownership Insights, when enabled (Australia only). This includes updated displays for Ultimate Beneficial Owners (UBOs), blocking entities, and other owners. These changes align data with the UBO PDF Report.

Fixes

• Bug Fixed for Scrolling through Child Accounts: Resolved an issue preventing scrolling through a large number of child accounts for certain customers.
• Bug Fixed for International Passport Check: To improve identity verification accuracy, the system will utilise VEVO and DVS for all international passport checks. Customers currently using only VEVO for this purpose will be contacted.

KYC

• General improvements have been implemented around postcode risk assessment, document mapping when no OCR is retrieved, and a connector update for handling support documents with no ID.

24.Q4.Hosted OneSDK 2

The FrankieOne platform constantly evolves to deliver better products and services to our customers. This release includes some of the latest enhancements and updates that we’ve made to improve your experience with our platform and fixes to issues previously encountered.

The following changes are included in this release of the FrankieOne platform.

Hosted OneSDK

The following changes have been implemented:

Added

We’ve added Window events per screen that customers can listen for.

Updated

The Consent verbiage is updated regarding the company privacy policy.

Fixed

• The review screen is skipped when an Incomplete status is received from the backend.
• Document Restrictions Not Working for Passports
• Navigation not clearing the form
• Mounting of result screen
• Document configuration for passport and driver’s licence

Release 24.Q4.R2

The FrankieOne platform constantly evolves to deliver better products and services to our customers. This release includes some of the latest enhancements and updates that we’ve made to improve your experience with our platform and fixes to issues previously encountered.

The following changes are included in this release of the FrankieOne platform.

KYB

We’ve enhanced the Trust Agent to improve throughput and load handling.

Release 24.Q4.R1

The FrankieOne platform constantly evolves to deliver better products and services to our customers. This release includes some of the latest enhancements and updates that we’ve made to improve your experience with our platform and fixes to issues previously encountered.

The following changes are included in this release of the FrankieOne platform.

Portal

Updates

• New Analytics Dashboards (Powered by ThoughtSpot):
  • We’re excited to announce the general launch of our new analytics dashboards, powered by ThoughtSpot. These dashboards offer powerful insights with a streamlined embedded experience, designed to make data exploration faster and more intuitive. [View demo here or refer to apidocs here].
    Important Note: If you are using MacOS 14 or earlier and encounter issues loading the dashboard in Safari, we recommend using an alternative browser or upgrading to the latest version of MacOS.

Release 24.Q3.R6

The FrankieOne platform constantly evolves to deliver better products and services to our customers. This release includes some of the latest enhancements and updates that we’ve made to improve your experience with our platform and fixes to issues previously encountered.

The following changes are included in this release of the FrankieOne platform.

Portal

Updates

• New analytics dashboard in the Portal has been embedded (currently in early access)
• Enabled the ability to add new roles in the permission screen
• Fraud and TM Monitoring Improvements:
  • Implemented validation of the customer reference number
  • Update transaction monitoring issue types for Entity Profiles
• General portal improvements and bug fixes
  • Fixed issue where date fields weren’t loading the icon
  • Fixed broken image icon when viewing photos of customer ID’s
  • Resolved issue preventing users from clearing the phone number field in the Portal
  • Fixed intermittent invalid time errors on the Personal Info tab
  • Addressed intermittent display issues with VEVO checks on the Personal Info tab
  • Improved manual override experience — no page refresh required
  • Fixed issue where the “Date of Issue” field sometimes appeared blank.
  • Corrected UI alignment on the Biometrics ORC results page
  • Fixed layout and preview issues with PDFs in Trust analyser
  • Fixed a Portal International KYB issue where the cancel button wasn’t always responsive
  • Implemented security enhancements to harden the platform

Release 24.Q3.R5

The FrankieOne platform constantly evolves to deliver better products and services to our customers. This release includes some of the latest enhancements and updates that we’ve made to improve your experience with our platform and fixes to issues previously encountered.

Release 24.Q3.OneSDK v1.7.3

The FrankieOne platform is constantly evolving to deliver better products and services to our customers. This release includes some of the latest enhancements and updates that we’ve made to improve your experience with our platform and fixes to issues previously encountered.

The following changes are included in this release of the FrankieOne platform.

OneSDK

Updates

We’ve added Webpack Support to expand the compatibility of OneSDK with build tools.

Fixes

• The ID Type wasn’t being highlighted when a document was already added. This is now fixed.
• The timestamp in the Portal now correctly shows the submission time of the entity details. Previously, it displayed the time when OneSDK was initialized.
• Fixed a bug where a duplicate screen appeared when the back button was disabled in a single-page customer implementation.
• An error has been fixed where it was mistakenly showing up in headless OCR.
• The biometric instructions text for users has been fixed to ensure it doesn’t appear too low on the screen.

Release 24.Q3.R3

The FrankieOne platform is constantly evolving to deliver better products and services to our customers. This release includes some of the latest enhancements and updates that we’ve made to improve your experience with our platform, as well as fixes to issues previously encountered.
The following changes are included in this release of the FrankieOne platform.

Portal

Transaction monitoring fixes

• Fixed an issue where caching caused outdated information to display on the Transaction and Device/Customer Characteristics tabs.
• Resolved an issue where changes made to AML or Fraud Transaction/Device alerts weren’t being reflected on the Overview page.

Fraud Fixes

• A new sub-caption for “Device” and a separate card for “IP Location” have been added for better visibility and clarity.
• Fixed an issue where the VPN status was incorrectly showing as “False” on the portal.
• The manually passed option for changing profile status is now correctly displayed on the portal.

Support Bug Fixes

• Fixed an issue where manual IDV screens weren’t passing validation.
• Resolved issues with Medicare cards not approving.
• Improved data sources matching in the personal info tab.

Release 24.Q3.R2

The FrankieOne platform is constantly evolving to deliver better products and services to our customers. This maintenance release includes minor updates and fixes to further improve the stability and your experience with our platform.

KYB

Updates

We’ve added the v2/organizations/:entityId/requests endpoint! This allows you to fetch all asynchronous requests with multiple statuses and job types.

Portal

Fixes

CSV Export: We’ve improved the CSV export functionality to handle special characters better, ensuring smoother data handling.

KYC

IDV

Document Type: We’ve further improved document type handling by ensuring that if a document type already exists, it won’t be overwritten.

Webhook Delay: The default delay for Incode webhooks is now set to 4 seconds for better performance.

Security Updates

We’ve enhanced our compliance measures with updates for Comply Advantage, Equifax, and AML to keep your data even more secure.

PDF Generator

Date Fix: We’ve fixed the date issue where it was incorrectly displaying as 01/01/0001. Now, dates will show correctly.