Analytics

Documentation Index

Fetch the complete documentation index at: https://docs.frankieone.com/llms.txt

Use this file to discover all available pages before exploring further.

The dashboard is organized into tabs. The tabs available to you depend on your FrankieOne product configuration. The following section covers essential information for navigating the Analytics tab and examining data at both individual and organizational levels. You will learn how to leverage OneSDK, interpret the data dictionary, and apply filters for a customized data view.

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Log into your portal and navigate to the analytics tab

Log in to the FrankieOne Portal and select Analytics from the main navigation.

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Set the view options

At the top of the Analytics page, you can set the following view options: To save your filter settings, select Save view, enter a name for the view, and optionally select Make view available to everyone with access to this Liveboard. Your saved views are accessible from the Save view menu on your next visit. From the same menu you can manage saved views — rename or delete them, or reset the Liveboard to the default view.

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Individual tab

The Individual tab shows pass rates and primary fail reasons for your customers. Visuals on this tab are filtered on individuals only, using the Latest Entity Data Asset. Government ID checks also use the ID Checks Data Asset as a secondary data asset.

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Organisation tab

Navigate to the Organisation tab in the standard dashboard. The Organisation tab displays information on your focus organizations, discovered organizations, and discovered individuals. Visuals are filtered using the Latest Entity Data Asset and the KYB transactional billing data as a secondary data asset.

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OneSDK tab

If you use our OneSDK, review this tab for information on customer drop-out rates, time to complete, and primary fail reasons.

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AML tab

The AML tab shows the results of AML screening for your customers — including PEP, sanctions, adverse media, and watchlist checks. Use this tab to monitor screening performance, manage your open hit queue, and track how your high-risk population changes over time. The tab includes four KPI tiles showing your current AML pass rate, entities needing attention, weekly hit rate, and screening volume — alongside charts covering STP pass rate over time, disposition summary, high-risk population trend, weekly hit counts by type, and false and true positive rates.

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Activity tab

The Activity tab provides operational metrics for Transaction and Activity Monitoring (TM). Use this tab to monitor alert volumes, review resolution performance, and assess the effectiveness of your monitoring rules over time. For a full description of the available metrics and filters, see Analytics dashboard — Transaction and Activity Monitoring.

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Risk tab

The Risk tab provides a view of the current risk state of your customer population. It includes four charts:

• Risk level distribution — a breakdown of your entities by current risk level (Low, Medium, High, and Unacceptable), with KPI tiles showing counts and week-on-week comparisons.
• Top contributing risk factors — the factors driving the most risk across your entities, ranked by total effective factor score and segmented by risk level.
• Assessment history timeline — average risk scores per month across your entity population, segmented by risk level, showing how your overall risk profile has changed over time.
• Risk level changes over time — a monthly view of how many entities moved between risk levels between assessments, broken down by transition direction.

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Data dictionary tab

The Data Dictionary tab defines the metrics and terms used across all analytics tabs. Refer to this tab to understand how values are calculated and what each field represents.

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Common dashboard actions

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Filter data according to your selection

To filter the data presented and only display a specific type of information, select that information type on the graph, open its context menu, and select Filter. The graph will be updated and will only display the information filtered. To remove the filter, select the information presented, open its context menu and select Remove filter.

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Drill down and show underlying data

Embedded analytics allows you to drill down and view underlying data. You can use filters to filter across the visuals, providing you with a more customized view of your data. This will open the Show underlying data modal where the underlying data is presented in a table. Select Edit columns to add or remove the columns displayed. The Edit columns modal opens and lists all the possible columns to display. Select your preferred columns. You can use the search functionality to locate the column you want to be displayed. Select the Download CSV link to download the data as a .csv file.

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Drill down on data for further information

You can further investigate the data for a particular status by opening the context menu for the data you want to investigate and selecting Drill down. For example, drill down on the Failed data and select Primary Fail Reason. In the example above, the primary fail reason is Partial KYC (a potential partial match in 1 data source; however, it’s not enough for the required KYC ruleset, which may require 2 data sources to be matched) and a full KYC fail (no match at all). Refer to the image below.

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Change the time series

To change the time series on a visual, select the time series selection menu at the bottom of the graph and select Time Bucket. After you make a selection, the visual will be updated to reflect the new time series.

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Filter data by date

To display data for specific dates, select the time series selection menu and select Filter. This opens the Select value modal. Select whether the time series will be Rolling (relative to a period of time) or Fixed (based on specific period of time, or dates).

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Specific date sample

You want to display the data for a specific date, such as 11-Nov-2024. To do so:

1. Open the Select value modal.
2. Select Fixed.
3. On the dropdown selection menus, select On (=).
4. Select the date from the date selection menu.
5. Select Apply.

Refer to the image below. The filter will be applied and the visual will be updated. From this filtered view, you can further drill down or show underlying data.

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Additional features

In addition to the actions mentioned above, you can use additional features to fully exploit the capabilities of the Analytics page.

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Generate highlights

Select AI Highlights to generate AI-powered highlights from the data. Select View to open the highlights and select any item to see more detail. Once the AI finishes generating the highlights, select View. The AI Highlights modal opens with the highlights. Review the highlights. Select any of the items to see more details.

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Share the Liveboard

Select Share to share the current dashboard with others. To share a link, add the recipients and an optional message or simply scroll to the bottom of the Share modal then select copy link.

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Save favorites

Select the star icon to add the current dashboard to your favorites. Select it again to remove it.

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Additional actions

Select the action menu (three dots icon) to access additional capabilities for the Analytics page.

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Key considerations

• All data set timestamps are in UTC. The Portal’s Entities tab displays time in your local browser time zone.
• The Individual tab uses the Latest Entity Data Asset, filtered on individuals only. Government ID checks use the ID Checks Data Asset as a secondary data asset.
• The Organization tab uses the Latest Entity Data Asset, filtered on Focus Organizations, Discovered Organizations, and Discovered Individuals. KYB transactional billing data is used as a secondary data asset.
• The Generate report capability is available for both the Individual and Organization tabs. Transaction and customer record extracts are available for download.