This guide explains how to add supporting documentation to an Entity for manual verification by your operational team.
Adding Support Documents
Supporting documents should be added as identity documents in theidentityDocs array of your Entity object.
To enable support documents in your recipe/entityProfile, contact us at help@frankieone.com .
Supported File Types
API Supported Types
The following file types (MIME types) are supported when uploading through the API:Images
Images
- image/jpeg
- image/png
- image/gif
- image/webp
- image/tiff
- image/bmp
- image/heif
- image/heic
- image/avif
Documents
Documents
- application/pdf
- application/rtf
- application/msword
- application/vnd.openxmlformats-officedocument.wordprocessingml.document
- application/vnd.ms-excel
- application/vnd.openxmlformats-officedocument.spreadsheetml.sheet
- application/vnd.ms-powerpoint
- application/vnd.openxmlformats-officedocument.presentationml.presentation
- text/plain
- text/rtf
- application/vnd.oasis.opendocument.text
Archives
Archives
- application/zip
- application/x-tar
- application/x-rar-compressed
- application/gzip
- application/x-bzip2
- application/x-7z-compressed
- application/x-zip
- application/x-zip-compressed
- application/x-gzip
Media
Media
- audio/mpeg
- audio/m4a
- audio/x-wav
- audio/amr
- video/mp4
- video/webm
- video/quicktime
- video/x-msvideo
- video/x-ms-wmv
- video/mpeg
- video/avi
- video/x-m4a
- video/msvideo
Maximum File Size: Each document attached to an entity can be up to 20MB. Files exceeding this size will be rejected by the system.
Portal and Smart UI Limitations
The following file types are NOT supported in Portal and Smart UI:- application/x-rar-compressed
- application/x-bzip2
- audio/m4a
- audio/x-wav
- application/vnd.ms-outlook
- application/zip (Note: x-zip is supported)
- application/gzip (Note: x-gzip is supported)
- application/x-zip-compressed
- video/x-m4a