FrankieOne Help

Overview

The FrankieOne help feature introduces allows users to access support, interact with the Frank AI chatbot, and provide feedback. This guide provides a comprehensive overview of the new features, usage instructions, and known limitations.

New Help Feature Updates

• The help icon at the bottom right of the screen has been replaced with the FrankieOne logo.

• This serves as the primary access point for the updated help interface.
• Users can now:
  • Interact with Frank chatbot to ask questions.
  • Submit support requests to the Support site.
  • Provide feedback through a survey form.

How to Use the Help Feature

Interacting with the Chatbot

1. Click on the FrankieOne logo at the bottom right of the screen.
2. Type your question or concern in the input box.
3. Click Submit to send your request.

Submitting a Support Request

• Selecting Submit a request will redirect you to the FrankieOne Support site, where you can submit reques tickets or get in touch with us.

Providing Feedback

• Selecting Give feedback will open a new tab with a feedback survey form.

Limitations

While the Frank AI provides useful assistance, there are several limitations to be aware of:

Data Accessibility

• The chatbot does not have access to private data or sensitive data in your account.
• It is limited to our public documentation (https://docs.frankieone.com).

Query Limitations

• The chatbot cannot provide:
  • User-specific data (for example: passing rates, metrics, or entity details).
  • Automated workflow execution within the FrankieOne platform.
  • API-related, payload-related, or code-related responses.

File and Image Input

• The chatbot only supports text-based queries.
• It does not allow file uploads or image-based inputs.