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What is the FrankieOne Portal?

The FrankieOne Portal is your single point of truth for all individual and business identity verification, AML, and Fraud checks. Use the Portal to manage your onboarding and compliance operations, investigate fraud and risky behaviour, and convert high-quality users. Once you implement FrankieOne, at the end of your customer’s onboarding or ongoing activity, your customer’s personal information will be sent to FrankieOne for us to assess their level of risk and perform a predefined sequence of steps (known as a “workflow”) to return an overall status for that customer. You can use the FrankieOne Portal to check the status of customer checks, manually review high-risk or unclear customer profiles, or audit previous customer checks.

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Logging into the Portal

To log in to the FrankieOne Portal, please visit login page. Enter your login credentials.
FrankieOne Portal login page.

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Changing passwords

To change your password, go to your profile options and select Change Password. An email with the password reset link will be sent to your registered email address. The link will be valid for one (1) hour. If you don’t see it in inbox, please check your spam folder. If it still hasn’t arrived 10 minutes after you requested to change password, please try again. Visit the link provided and enter your new password. Make sure to meet all the password requirements listed on the page, otherwise you won’t be able to create a new password. A confirmation page will appear. Select Continue to login using your new password.

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Resetting passwords

If you encounter any issue with logging into your account using your current password, you can reset it. Select Reset your password to open the Reset password page. Enter your email address, if it’s not already filled in, then select Send link. Check your email inbox for the password reset link and complete the process of resetting and changing your password.

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Unlocking accounts

After multiple unsuccessful login attempts, your account will be temporarily locked for security purposes. If this occurs, please reach out to your system administrator for assistance and further information. For system administrators who need assistance, please contact us .