Release Notes

FrankieOne Release Notes

30 Sep 2025

Smart UI / 1SDK

  • Review Screen Prepopulation: Fixed an issue where the phone number was not prepopulated on the 1SDK review screen, ensuring a smoother user experience when completing IDV flows.

30 Sep 2025

Portal

  • Bug Fix: Resolved an issue where clicking the Resolve button on the phone/email checkpoint redirected to a blank page. Users will now be correctly redirected to the relevant section of the Personal Information page. Smart UI / 1SDK
  • Address Form: Resolved an issue where the address state field was not correctly reset when changing the country in the review form, ensuring accurate address data entry.

26 Sep 2025

KYC

  • DVS Passport Checks: Improve handling of DVS passport checks failed for single-name applicants using special characters like dots or hyphens. The system now correctly processes these names by sending a blank given name to the DVS, improving verification success rates.
  • Data Processing: Added a feature that will allow system to ignore Date of Birth (DOB) mismatches for company searches from the NZ Companies Office, aligning with customer’s data processing preferences and preventing unnecessary ‘no match’ results.

25 Sep 2025

KYC

  • Idverse Webhook Integration: We have implemented a webhook for Idverse to improve the processing of identity verification results, ensuring more timely and efficient updates.
  • IDVerse Date Format: For IDVerse OCR results, date fields are now normalized to a consistent format before being passed to ensure data integrity and prevent processing errors.
  • Document Upload Error: We have implemented an update to handle a scenario where users encountered an error after uploading documents, specifically when the entity did not contain an ‘applicantId’. This fix ensures a smoother document upload process, preventing users from getting stuck. OneSDK
  • [v1.9.3] Address Input: When a quota error occurs during address input via Google API, users can now manually enter their address details, ensuring a smoother onboarding experience.

23 Sep 2025

IDV

  • Verification of Identity (VOI) Results: Added optional feature to do additional calculation of previous IDV results KYC
  • AML Matches: Improved flagging of false positives for some potential AML matches, enhancing the accuracy of our anti-money laundering detection.

22 Sep 2025

Portal

  • ID Expiry Date Handling: We’ve resolved an issue where ID expiry dates were automatically defaulting to 01/01/0001, preventing entity modifications. You can now save entity changes without manually adjusting ID expiry dates, improving the efficiency of manual amendments for support staff.

19 Sep 2025

KYC

  • National ID Pass Rate: We have improved logic affecting national ID pass rates for users in Poland, specifically addressing the date of birth (PESEL) matching logic to ensure correct processing.
  • Country of Issue Mapping: Handled a scenario when ‘Country of Issue’ for foreign passports was incorrectly mapped in entity data, preventing correct DVS checks and causing verification failures for customers.

18 Sep 2025

KYC

  • GDC Phone Verification: We’ve added a new feature flag that, when enabled, includes a key-value pair in name check results, indicating whether any phone number has been verified. This provides clearer insight into phone verification status.

16 Sep 2025

KYC

  • Equifax Connector Error: Resolved an issue where the Equifax connector would return a 500 error when processing certain results due to a logging failure. The connector now handles these cases gracefully, preventing system errors.

15 Sep 2025

KYC

  • Centrix Birth Certificate Validation: We’ve added a feature to allow birth certificate requests to be sent to Centrix without requiring a birth certificate identity document, improving flexibility for certain data sources. Please contact support to get this feature enabled.

OneSDK

  • [v1.9.2] OCR-only Flow Process: Integrates support for Incode’s combined consent and document selector features, providing enhanced flexibility and control over the user onboarding flow within OCR-only processes.
  • [v1.9.2] IDV Workflow: Improve behavior of confirmation checkbox in the IDV workflow, ensuring users must now check the box to proceed and complete the process.
  • [v1.9.2] Incode SDK Integration: Capability to configure Incode SDK to expose a option within the settings, allowing for a tutorial screen to be displayed before document scanning on both desktop and mobile devices.

12 Sep 2025

OneSDK

  • [v.1.9.1] Support IDV Flow with Truuth: We are now supporting Truuth, a new IDV vendor to perform IDV flow with OCR extraction and Biometrics. This update ensures seamless onboarding experience using the Truuth’s interface.
  • [v1.9.1] Onfido biometric variants in OneSDK : OneSDK now supports exposing different Onfido ‘requestedVariant’ configurations, allowing for more flexible integration with Onfido’s biometric verification options (video, motion, and standard).

11 Sep 2025

New Feature:

AI Insights: Issue Summary

We are excited to announce the launch of AI Insights: Issue Summary - a new AI-powered capability that helps compliance and operations teams quickly understand and resolve flagged entities.

Traditionally, operators have had to sift through complex audit logs and manual checks to identify why an entity was flagged. This process is slow, confusing, and prone to human error. Customers have told us: “I’d just love to open one and have it at the top say: date of birth doesn’t match.”

With AI Insights: Issue Summary, FrankieOne makes this a reality.

Key Benefits

  • Summary Summaries: Clear, human-readable explanations of why an entity has been flagged.
  • Actionable Insights: Recommended next steps to guide operators through resolution.
  • Auditable Records: Each summary is tracked in the audit report, supporting compliance obligations.
  • Export Options: Easily share summaries as PDF for reporting and regulatory reviews.

Simple, Secure and Flexible

  • No Setup Required: The feature is enabled by FrankieOne via a feature flag.
  • Privacy First: Uses existing audit-log data only; no personal data is used for model training.
  • Full governance: All outputs are logged in the audit trail.
  • Opt-out Anytime: Customers can disable the feature if it doesn’t fit their policy.

Availability

AI Insights: Issue Summary is available now in early access (BETA) for all FrankieOne Portal users. Simply open a flagged entity, click Generate Summary, and view the explanation alongside suggested next steps .

Watch the video

Click here for more info

10 Sep 2025

KYB

  • Account Lookup: Fixed an issue that prevented New Zealand account lookups from working correctly in the UAT environment, ensuring accurate search results.

09 Sep 2025

OneSDK

  • [v1.9.0] Start Screen Image Display: The start screen now correctly maintains the aspect ratio of images, ensuring they display as intended without distortion.

  • [v1.9.0] Document Upload: We are thrilled to announce this new feature where customers can now seamlessly generate secure, standalone links that allow users to upload their ID documents safely. This cutting-edge solution drastically minimizes the risks associated with insecure email submissions, ensuring both new and existing entities enjoy a safer, more efficient process. Learn more here

KYC

  • Phone Ownership Verification: We’ve enhanced our identity verification capabilities to include phone ownership checks for Rest of World non-document verifications, allowing for more robust identity matching.

  • Data Source Mapping: Enhanced the mapping of Australian Driver’s License data sources to ensure accurate name and date of birth verification within the API response, and allowing ore comprehensive data reporting through configuration.

03 Sep 2025

OneSDK

  • [v.18.16] IDVerse Integration: OneSDK has been updated to use a new IDVerse build, improving the reliability and accuracy of identity verification processes for passports and driver’s licenses.

28 Aug 2025

KYC / IDV

  • Data Zoo Connector: The Data Zoo connector for France has been updated to no longer require address element 4 (state), improving flexibility for address validation in France.

03 Sep 2025

OneSDK

  • [v1.8.16] Form Review: The form review screen now improved submission email and phone number fields, ensuring all user-provided contact information is captured.

27 Aug 2025

OneSDK

  • [v.18.15] Daon Initialisation Improvement: We have resolved an issue where the Daon IDV process was not correctly initializing, ensuring smoother identity verification workflows.
  • [v.1.8.15] Improved Performance on Handling Multiple Attachments: Resolved an issue where the OneSDK would crash or slow down significantly when handling multiple attachments, particularly during biometric flows. This fix prevents crashes and improves performance by optimizing how image data is handled, ensuring a smoother user experience during retries.

26 Aug 2025

KYC

  • ID Number Verification: The system now accurately compares ID numbers for individuals even when different document types (e.g., Passport and Driver’s License) are used for KYC and biometric verification, improving matching accuracy. Please contact support to enable this capability.

22 Aug 2025

KYC

  • Data Source Filtering and Inclusion: Resolved an issue where unexpected data sources were appearing in NZ Centrix identityDocsCheck responses and ensured that NZBirthRegister data is correctly included in the identityDocsCheck object for relevant checks.

21 Aug 2025

OneSDK

  • [v1.8.14] IDVerse Error Handling: Improved error handling for IDVerse scans by introducing a new error type, “IDVerseScanFailedAndDestroyed”, which is triggered after multiple failed OCR or biometric attempts. This provides clearer feedback when an IDVerse scan cannot be completed.

  • [v1.8.14] IDVerse Biometric Workflow: The system now prevents users from starting biometric verification for a new transaction if OCR has not been completed, ensuring a more streamlined and correct workflow.

  • [v.1.8.14] Additional Error Tracking: The SDK now captures and externalizes ‘out of bounds memory’ errors from the Incode OCR component, improving error handling and stability.

20 Aug 2025

KYC

  • Check Result Availability: Resolved an issue where check results were not immediately available after receiving a webhook notification, ensuring timely access to check details. This fix also addresses instances of duplicate check IDs appearing in the response.
  • Incode Verification Process. The system now correctly handles cases where a user has not uploaded any images during the Incode verification process, ensuring the applicant’s session is appropriately failed and marked as complete from the Incode side.

18 Aug 2025

Fraud

  • Save & Verify Device Session Handling: Introduced functionality to store the most recent session token for device signals to enable customers to rerun onboarding checks without losing device data.

Portal

  • Introduced Customizable Risk Factor Fields for Re-evaluation: For AUS organizations, operators can now capture additional key-value pairs (e.g., Business Activity, Product, Onboarding Channel) on the entity edit screen. Saving these changes will trigger a re-evaluation of the entity’s risk score.

  • Enabled Email Notification Toggle in User Settings: Fixed an issue where the email notifications toggle in the user settings UI was disabled (“greyed out”), even when the feature was enabled in the back-end configuration. Users can now control this setting from the UI as intended.

  • Enhanced Blocklist Search Functionality: Improved the Blocklist search so it is now possible to search by FrankieOne ID (entityId), attribute, description, reason, and addedBy.

KYC

  • Improvement on Handling OCR Name Mismatch: Handle name mismatches despite identical appearances. To resolve this, any missing first name, last name, or date of birth during OCR checks will be noted in the audit. If these details are filled in from OCR, it will also be logged.

18 Aug 2025

KYC

  • Enhanced Attachment Date Display. Improved the attachment displays with its unique created date, enhancing clarity and organization for users.
  • Optional Virus Scanning Capability in V1. We are excited to introduce a new optional feature in Core V1: the integration of a virus scanner. This enhancement is designed to provide an additional layer of security by scanning all attachments for potential threats. Please contact our support team if you wish to enable this feature or have any questions.
  • Enhanced Scenario Connector Handling. We are excited to introduce an update to our scenario handling, designed to enhance the verification process using Driver’s Licence for Know Your Customer (KYC) and Biometrics. This update aims to streamline identification, reduce errors, and ensure prompt management of any mismatches.
  • Enhanced Logging Features. This update introduces additional logging capabilities for improved tracking and auditing. It includes logs for OCR comparison, specifically addressing cases where values may be blank, and audit logs for onboarding URL errors to ensure attempts are documented.
  • Improvement on Handling OCR Name Mismatch. Handle name mismatches despite identical appearances. To resolve this, any missing first name, last name, or date of birth during OCR checks will be noted in the audit. If these details are filled in from OCR, it will also be logged.

15 Aug 2025

OneSDK

  • [v1.8.13] Enhanced Network Failure Handling in OneSDK. In this update, OneSDK improves the IDV review flow by gracefully handling network failures during the KYC process. Users are now given the opportunity to retry submissions up to three times, with clear error messages guiding them through network issues, ensuring a smoother and more transparent user experience.
  • [v1.8.13] Enhance User Experience with Start Screen. The new start screen now dynamically renders the logo and call-to-action (CTA) based on provided configurations, ensuring a tailored user experience. It emits specific events upon loading, CTA interaction, and error occurrences, enhancing responsiveness and feedback mechanisms. Read more…

07 Aug 2025

KYC

  • Enhancement to KYC Verification Process. We have implemented an important update to improve the KYC verification process for our US-based users. This enhancement ensures smoother handling of verification codes and addresses, leading to more accurate and reliable results. By refining the way our system interprets match codes and processes address information, we have significantly improved the pass rates for identity checks.
  • Improved ID Validation Process. We have updated our ID validation process to enhance accuracy and reliability. The system now uses the latest document attempt result for validation, ensuring that multiple attempts do not affect the overall status. By default, the configuration is set to true, prioritizing the most recent document check result.

05 Aug 2025

What’s new in this release?

KYC

  • Enhanced OCR Comparison for Issuing Country: Add new config for mismatches between the issuing country extracted from OCR and the issuing country provided in the user’s identity document. This aims to improve the accuracy of identity verification.
  • Duplicate Name Check Stripping.** This update introduces the ability to automatically strip duplicate name checks from entity check responses. Enabled via the configuration flag, this feature significantly reduces redundancy by consolidating checks originating from the same source.
  • Enhanced OCR Comparison for Issuing Country.** Add new config for mismatches between the issuing country extracted from OCR and the issuing country provided in the user’s identity document. This aims to improve the accuracy of identity verification.

OneSDK

  • Latest Version: 1.8.12
  • Support Biometrics and OCR Split flow with Daon: We are now supporting Daon, a new IDV vendor to perform split flow for OCR extraction and Biometrics. This update ensures seamless handling of verifications across diverse document types and countries, providing a secure onboarding experience.
  • Support OCR-only flow with Daon: We are now supporting Daon, a new IDV vendor to perform OCR-only extraction on document uploads.
  • Support IDV Flow with Daon: Implement Headed IDV flow with OCR extraction and Biometrics. This update ensures seamless onboarding experience using the Daon’s interface.
  • Phone Number Field Enhancement: This update improves the handling of phone numbers in fields with available code options, ensuring correct separation of area codes and numbers. It addresses various formats, including those with and without the ’+’ sign and ’-’ separators, enhancing data submission accuracy.

04 August 2025

What’s new in this release?

KYC

  • Enhanced Centrix Result Filtering: This update introduces the ability to ignore NotSearched and NA results from Centrix, controlled by a new configuration option. Response handling has been updated to accommodate this filterinKUyag, and CI scripts have been refined for more efficient testing.

30 July 2025

What’s new in this release?

KYC

  • Enhanced Document Type Support for Onfido Integration: This release introduces expanded document type support for the Onfido integration, significantly improving ID verification. A new configuration option now allows the system to recognize a wider array of national identity documents. This enhancement provides greater flexibility and comprehensive coverage for user verification processes.
  • Enhanced Data Access for Socure Connector: We are excited to announce an update to the Socure connector. With this enhancement, our customers will now have access to a broader set of enriched data provided by Socure’s verifyPlus service. This includes detailed information such as addresses, phone numbers, and email addresses, enabling more comprehensive identity verification and user insights.

29 July 2025

What’s new in this release?

OneSDK

  • Enhanced Success Screen: Use the customisable success screen so that customers can make configuration changes to it such as title and description.
  • Support IDV Flow with Daon: yesyes Implement Headed IDV flow with OCR extraction and Biometrics. This update ensures seamless onboarding experience using the Daon’s interface.

21 July 2025

What’s new in this release?

OneSDK

  • Latest version: 1.8.11

IDVerse Updates

  • Improved Handling of Multiple Document Attempts: This update addresses issues related to multiple document submission attempts, enhancing the overall user experience and stability.

  • Enabled Skip Face Scan Intro Option: You now have the option to skip the introductory screen for face scans.

  • Exposed scanFail Error Events: We have exposed scanFail error events, providing more detailed feedback and enabling better error handling within your applications.

Important Notes

  • IDVerse Integration: This release utilises the IDVerse release version from July 9, 2025.

  • skipFaceScanIntro Flag: The skipFaceScanIntro flag is set to FALSE by default. To enable this feature and set it to TRUE, you can include the skipFaceScanIntro flag within the biometrics component configuration, either on the OneSdk instance or directly on the biometrics component.

Example Usage
1// On OneSDK Instance
2const oneSdk = await OneSdk({
3    session: sessionObjectFromBackend,
4    mode: "production",
5    recipe: {
6        ocr: {
7            provideReviewScreen: false,
8            provider: {
9                name: "idverse",
10            }
11        },
12        biometrics: {
13            provider: {
14                name: "idverse",
15                skipFaceScanIntro: true, // Set to true to skip the intro
16            }
17        }
18    }
19});
20
21// OR on biometrics component
22const biometrics = oneSdk.component('biometrics', {
23    provider: {
24        name: 'idverse',
25        skipFaceScanIntro: true, // Set to true to skip the intro
26    }
27});
Known Issues
  • Biometrics Screen Stuck on Phone (with skipFaceScanIntro enabled): When skipFaceScanIntro is enabled and the user’s journey begins on a mobile phone, we have identified an issue where the user may get stuck on the biometrics screen and cannot proceed. This issue is not observed when the journey starts from a desktop device. We are actively investigating this and will provide a fix in a future release.

Hosted OneSDK

  • Enhanced Success Screen: Use the customisable success screen so that customers can make configuration changes to it such as title and description.

17 July 2025

What’s new in this release?

KYC

  • Improved Equifax Verification: Resolved intermittent timeout issues during Equifax verification for smoother address and KYC checks.
  • Enhanced OCR for Middle Names: Fixed an issue causing “suspected” flags when full middle names matched on OCR.
  • Streamlined Data Management: Removed redundant additionalData key-value pairs to improve system performance and clarity.
  • Clearer Passport Error Messages: Updated error messages for invalid passport supplementary data during individual creation.
  • International Phone Number Support: Enabled creation of international phone numbers via API, resolving previous HTTP 400 errors.
  • Accurate Audit Logs: Corrected audit log discrepancies for entity updates, ensuring accurate reflection of fieldsUpdated and fieldsCreated.
  • Enhanced Duplicate Step Audit: Improved audit logging for the Duplicate step to better track completion, errors, and failures.
  • Improved KYC Audit Logging for Missing Data: Updated audit logs to clearly indicate 400 errors in KYC steps due to missing required data (e.g., blank entity name).
  • International Passport Support (Centrix-DIA): Added support for international passport details through Centrix-DIA to streamline KYC and IDV.
  • International Passport Support (DVS): Added support for international passport details through DVS to streamline KYC and IDV.
  • International Passport Support (Monnai): Added support for international passport details through Monnai to streamline KYC and IDV.
  • National ID Support (GDC): Added support for National ID details through GDC to streamline KYC and IDV processes.
  • KYC Address Submission Enhancement. We’re enhancing KYC efficiency by enabling the submission of both Current and Previous addresses in a single request. This update will streamline processes across supported connectors.

16 July 2025

What’s new in this release?

KYC

  • Improved V1 metrics: Enhance V1 metrics by implementing vital metrics from V2.

15 July 2025

What’s new in this release?

OneSDK

  • Latest Version: 1.8.10

  • Enhanced Result Screen Flow: In the hosted OneSDK versions v1 and v2, for both IDV review and KYC fraud processes, the success screen now consistently displays a success message with only one full stop for better user experience.

  • Safari Cookie Blocking Causes LocalStorage SecurityError: In Safari on macOS, enabling Block all cookies in Preferences -> Privacy results in a SecurityError when websites attempt to use localStorage. Consider using SessionStorage as a fallback or advise users not to block all cookies.

  • Customizable Checkbox Colors in OneSDK/HostedOneSDK V2: FrankieOne now offers enhanced customization in its OneSDK/HostedOneSDK V2, allowing businesses to tailor checkbox colors to match their brand themes.

14 July 2025

What’s new in this release?

Portal

  • Enabled SAML SSO Configuration for Child Accounts: To support customers using Azure Ad, it is now possible to configure a unique SAML SSO Entity ID for a child account, allowing SSO to be enabled for both a parent and child account under the same tenant.

  • Corrected Profile Status Transitions: Addressed an issue where a profile could incorrectly transition to a manually failed state without any direct manual action, particularly after resolving complex duplicate scenarios. The status transitions are now more predictable.

11 July 2025

What’s new in this release?

OneSDK

  • Customizable Branding in HostedOneSDK: This feature allows customers to customize and add their company logo. This enhancement enables seamless alignment with your company’s branding, providing a more personalized and cohesive user experience.

10 July 2025

What’s new in this release?

KYC

  • Issues are now generated for some KYC Failures: Issues are not being generated properly for some KYC checks and this caused some incomplete information when looking at entity state in Portal.

09 July 2025

What’s new in this release?

OneSDK

  • Latest Version: 1.8.9

  • Customizable Branding in HostedOneSDK: This feature allows customers to customize and add their company logo. This enhancement enables seamless alignment with your company’s branding, providing a more personalized and cohesive user experience.

  • Enhanced OCR Review Page Stability: Users can now set the document type to Driver License and select NZL as the country without the country field disappearing.

  • [Hosted] Better handling of ocr_only flow in Hosted OneSDK: Improved the user experience by addressing issues that occur when starting the OCR-only flow with Incode, preventing users from being redirected to an error page.

30 June 2025

What’s new in this release?

OneSDK

  • Latest Version: 1.8.8

  • FrankieOne Enhances Onboarding with New Consent Flow. FrankieOne introduces a Welcome & Consent screen for new entities without prior consent across OCR-only, IDV, and IDV-review flows. This update ensures compliance and a seamless onboarding experience, reinforcing FrankieOne’s commitment to user-friendly and secure identity verification solutions.

  • FrankieOne Introduces Enhanced Vendor Switching in OneSDK for Seamless Identity Verification: We have updated our OneSDK platform, enabling seamless switching between identity verification vendors like Incode, Onfido, and Sumsub within the embedded environment. This enhancement offers businesses greater flexibility and efficiency with real-time results displayed in the portal. Ideal for fintech and regtech sectors, this update streamlines compliance and optimizes customer onboarding.

  • Enhanced Error Logging for failure to load external script: In the event of network issues preventing the loading of Incode scripts for OCR and Biometrics components, error messages will now be logged on Cloudwatch. This ensures prompt identification and resolution of script load errors, enhancing system reliability and user experience.

  • Handle empty phone number country code: Since V2 now requires phone number country code, handle empty value instead of returning an error

24 June 2025

What’s new in this release?

OneSDK

  • Latest Version: 1.8.7

  • SDK Memory Usage: Reduce the OneSDK memory usage during code build

  • Enhances Date Input Validation: Defer the input validation when user has completed all the date components. If date is prefilled, validate the input promptly to alert users of any discrepancies.

  • Better user experience when unable to fetch Onfido SDK: We’ve improved the user experience by addressing the issue where a blank screen appeared when OneSDK was unable to load the Onfido SDK. This update ensures seamless continuity, providing users with a more intuitive interaction.

  • IDVerse Engine 5 Support

    We’re introducing support for split OCR + Biometrics workflows powered by IDVerse Engine 5.

    ✅ Verified Scenarios:

    • Passport-based flows successfully tested with documents from:

      • New Zealand 🇳🇿

      • Australia 🇦🇺

      • India 🇮🇳

      • Canada 🇨🇦

    • Australian Driver’s License-based flows validated as part of our UAT testing efforts.

    ⚠️ Known Issues

    • Front/Back scan inconsistency — failures common in NT, WA, TAS, QLD (likely due to fake IDs)

    • OCR issues for DOB/Expiry — affects ACT, NSW, SA, VIC; under investigation (likely due to fake IDs)

    • This enhancement improves flexibility and future-proofs biometric verification flows for evolving compliance needs and document formats.

04 June 2025

What’s new in this release?

OneSDK

  • Latest Version: 1.8.6
  • Sumsub as new additional IDV partner: We’ve added Sumsub as an IDV partner, to provide additional options for customers especially for cryptocurrency companies. Contact your Customer Success team member if you are interested learn more.
  • Eliminate separate calls for OCR and Biometrics: We’ve improved how we process results from Onfido. Now, a single API call handles both OCR and Biometrics, eliminating the need for separate calls. This update simplifies the process and enhances reliability, ensuring you receive accurate results more efficiently.
  • Telemetry improvements: The OCR, Biometrics, and IDV modules now emit more granular events, giving you richer insights for monitoring and troubleshooting.

23 May 2025

What’s new in this release?

OneSDK

  • Latest version: 1.8.5

  • Update for error screen: Show error screen and ask customer to try again later system temporarily unavailable

  • Enhanced Tracking: Hosted OneSDK (using iframe) will now send a notification to our event system when they receive a window unload message from the parent window. This helps us track when the application is being closed or navigated away from.

  • Custom Retry Pages and Outage for DVS: Introduced a feature to customize retry pages based on specific field errors during verification or front-end validation processes. This allows users to focus on correcting only the necessary fields rather than all fields. This covers Personal Information Errors and Document Errors. Display an error screen advising customers to try again later due to system unavailability (500 - timeout).

  • Handle invalid document type event: Emit appropriate event: input_required when we received invalid document type from backend.

19 May 2025

What’s new in this release?

Portal

  • Clearer OCR Failure Explanations and More Consistent Report Status Icons: OCR reports now provide more direct explanations when document checks fail, aiding quicker understanding. Status icons in Document and Biometrics Check reports now consistently and accurately show check results.

  • Corrected Analytics Tracking: Ensured ‘Send Link’ and key IDV (Resolve document/biometrics) events are accurately tracked for better analytics.

  • Proper Redirection Post-Check Resolution: Users are now correctly redirected to the Workflow Events page after resolving Document or Biometrics checks.

  • Refined Action Menu for Compliance Officers: The ‘Add to Blocklist’ option is now correctly hidden from the action menu for Compliance Officer roles.

KYC

  • [NEW]Visa (VEVO) Checks Now Available in V2 KYC Workflow: You can now perform Visa (VEVO) Checks as part of the V2 KYC workflow to verify visa entitlements for non-Australian passports.

    This includes extracting and validating passport details via OCR, secure integration with the VEVO API, and comprehensive processing of VEVO response data (including visa class, subclass, status, expiry).

    Support added for allow/deny lists for visa class/subclass.

    Detailed audit events, workflow step results, and summaries for VEVO checks are now available, ensuring better tracking and portal interpretation. This also includes notes for visa denied class/subclasses. Contact your CSM for more details.

    Important: Ensure your workflow includes a Visa step. If you use Standard Bundles, this step is already included by default.

  • Blocklist Checks Now Available in V2 KYC Workflow: FrankieOne now supports Blocklist (Match List) functionality in V2 workflows, enabling you to automatically block individuals or businesses from being onboarded.

    • A default Blocklist is available out of the box—no setup required.
    • Entities can be matched based on name, email, date of birth, business name, ABN, and more.
    • Blocklist checks run automatically within the onboarding workflow.
    • Self-manage your list via API or through the FrankieOne portal.
    • When a match is found, the entity will be marked in your workflow execution results as status = FAIL, issues = BLOCKLISTED

    Important: Ensure your workflow includes a Blocklist step. If you are using Standard Bundles, this step is already included by default

  • Default OCR Comparison Fuzziness Applied: FrankieOne now applies default fuzziness (Levenshtein distance) to OCR field comparisons for customers using IDV checks. Previously, exact match was used unless fuzziness was explicitly configured. When It Applies OCR comparison is triggered:

    • When the applicant manually enters data before OCR, or
    • When the applicant reviews and updates OCR-extracted information

    New Default Matching Rules

FieldDefault DistanceOutcome if Exceeded
First Name2SUSPECTED
Last Name2SUSPECTED
DOB1SUSPECTED
ID Number2SUSPECTED
Max Mismatches2 totalSUSPECTED

Settings are configurable per customer. Contact your Customer Success Manager to adjust.

KYB

  • KYB Channel Data and Billing Codes Fix: An issue affecting KYB channel data and billing codes has been resolved. This ensures accurate data capture and billing information for KYB workflows.

OneSDK

  • Latest version: v1.8.4
  • Window Unload Event Tracking We’ve added tracking to identify when users leave the biometric verification process early. This helps distinguish between system issues and user-initiated page closure. This is applicable to embedded and non iframe hosted.

13 May 2025

What’s new in this release?

OneSDK

  • Latest version: v1.8.3
  • Manual Flow DL Country Filtering: Allow AUS only country to be filtered in manual driver’s licence screen

07 May 2025

What’s new in this release?

Portal

  • Simplified onboarding link: You can now start an onboarding flow with only a name and mobile number.
  • Supplementary data – profile updates: Audit logs capture previous and current values when a profile changes.
  • Supplementary data – audit report error events: A generic error template now displays error details inside audit reports.
  • Supplementary data – AML step: AML-related audit events now include contextual data for quicker investigation.
  • Supplementary data – workflow status change: WORKFLOW_STATUS_CHANGE events now record additional context.
  • Custom view assignee filter: Selecting an assignee in Custom Views now returns accurate results.
  • Step summary accuracy: The Step Summary shows only the steps configured for the workflow.
  • Support for other addresses: The profile tab now supports additional address types beyond residential and mailing.
  • Double country code display: Fixed an issue where the country code appeared twice in some views.
  • Phone number country code in Send SMS: The country code field in the Send SMS modal now populates correctly.

30 Apr 2025

What’s New in This Release?

OneSDK

  • Latest version: v1.8.2
  • Date-of-birth validation fix: Eliminated the false “Enter a valid date of birth” error that appeared even when the format and value were correct.
  • Hosted OneSDK runtime error screen: Added a dedicated error screen that appears if a problem is encountered during Hosted OneSDK execution, giving users a clear recovery path.
  • Device-permission logging: Implemented an event handler that records Incode device-permission requests, helping developers diagnose camera and microphone access issues faster.
  • New Zealand passport expiry validation fix: Corrected a defect that incorrectly flagged valid NZ passport expiry dates.

16 Apr 2025

What’s new in this release?

Platform

FrankieOne Portal URL Update: We’re making it easier to access our platform by updating our portal URLs to a new domain: *.frankie.one.

What’s Changing?

  • Our portal URLs are moving to *.frankie.one. The new production URL will be: https://portal.frankie.one.

  • Old URLs will remain accessible during the transition.

Timeline

  • Q1 2025 – Both old and new URLs will work.
  • Q2 2025 – Old URLs will start redirecting to the new ones.

What You Need to Know

  • No impact on portal access: Both URLs (old and new Portal URLs) will function during the transition.
  • No action needed for most users.
  • SSO users: You may need to update configurations once redirection starts.

Portal

  • Saving Changes Spinner: Fixed a persistent Saving changes loading spinner that occurred when selecting a new entity. This improvement enhances workflow efficiency and user satisfaction by reducing unnecessary waiting time.

10 Apr 2025

What’s New in This Release?

OneSDK

  • Latest version: v1.8.1

  • Handling Consent: Fixed an issue where consent from manual forms was not passed correctly in a specific customer scenario.

  • Hosted OneSDK Success Event Format: Corrected the format of the Hosted OneSDK idv:success event.

  • Phone Number Validation: Addressed a problem where phone number validation failed despite the correct format.

  • General Improvement: Enhanced security by updating the system to prevent request headers from being logged.

09 Apr 2025

What’s New in This Release?

KYC

  • Webhooks for IDV Biometrics v2: We’ve introduced several new webhooks for the IDV Biometrics flow to streamline your verification processes:

    • TOKEN_REQUESTED: Triggered when an IDV session begins.
    • TOKEN_ERROR: Indicates a failure in creating or starting a session.
    • RESULTS_RETRIEVED: Notifies that verification results have been successfully received.
    • RESULTS_ERROR: Signals an error in retrieving results.
    • EXPIRED: The session expired before it could be completed.
    • CANCELLED: The session was manually cancelled.
    • OCR_PROCESSED: Confirms successful OCR data extraction.
    • OCR_ERROR: Denotes an OCR failure, often due to poor image quality.
    • ONB_URL_ERROR: Indicates a failure to generate the onboarding URL.

Portal

  • KYC Step Supplementary Data in Audit Logs: The audit logs now include supplementary data for KYC steps, providing richer context for audit events.
  • Supplementary Data in Audit Logs: Audit logs for entity creation and updates now include supplementary data, capturing details of added and modified fields.
  • Audit Report Enhancements: The Audit report now displays the Execution ID for improved tracking and debugging of workflows.
  • Entity Error and Permission Handling: Improved handling of entity errors and permissions.
  • Date Validation: Enhanced date validation to ensure data integrity across the platform. Resolved an issue where users were unable to edit the residential state address in the Portal.

07 Apr 2025

What’s New in This Release?

OneSDK

  • Latest version: v1.8.0

  • Expanded Onfido Support: We’ve added support for Onfido version 14.* in OneSDK. To take advantage of the latest improvements, please contact our customer support team to update your configuration.

24 Mar 2025

What’s new in this release?

Portal

  • Inconsistent Document Order: Addressed an inconsistency in the order of documents displayed for Passports and Medicare cards.

  • AML Alert Display Issues: Resolved several issues with the display of AML alerts, including inconsistent country display and missing separators.

  • IDV OCR Check Results: Improved the accuracy of IDV OCR check results to ensure consistency between different views of the data.

  • Tooltip Modal in KYB Documents Tab: Addressed an issue with a tooltip modal in the KYB documents tab.

  • Chinese Documents Improvements: Improved the handling of Chinese characters in various fields related to document processing.

  • Audit Log for AML Status Change: Clarified the audit log entries for AML status changes to reduce confusion

  • Missing Country Flags in IKYB: Added missing country flags for various countries in the IKYB section.

  • Document Attachment Handling: Improved the handling of document attachments to prevent crashes when attachment data is null.

11 Mar 2025

What’s New in This Release?

KYC

DVS Retry Mechanism Implemented: We’ve introduced a configurable retry mechanism for our DVS connector to handle non-2xx responses, S codes, and timeouts. This improvement helps reduce failures due to transient issues, improving the reliability of identity verification checks. Currently, this has been tested and is available upon request for our V2 customers.

Portal

  • Implemented New Permissions: The Modify risk level permission has been added to control access to manually overriding entity risk levels, and it is enabled by default for Admins and Operators.
  • Risk Override Function: Risk scores have been introduced for the risk override function to allow more granular risk management.
  • Phone Number Support: Phone number support has been expanded to additional regions to improve global reach in F2.
  • Error Messaging: Proper error messaging has been added for invalid phone numbers to enhance user understanding and reduce confusion.
  • Form Validation: Validation has been implemented for incorrect years in the Date of Expiry field to ensure accurate data entry.
  • Profile Risk Button: The Profile Risk button now redirects users efficiently to the last workflow with a comprehensive risk assessment.
  • Bug Fixes: Duplicate entries when creating new entities have been resolved to ensure data integrity. Phone number validation for AU, NZ, and US has been enhanced, and the US phone number placeholder has been updated to improve user experience. Audit logs incorrectly showing Anonymous entries have been fixed to improve audit trail accuracy.

24 Feb 2025

What’s New in This Release?

KYC

Webhook notifications: Webhooks will now be sent when a workflow is completed.

Portal

  • Enhanced support for new report identifiers for registry documents, ensuring seamless transition and backward compatibility with backend changes.
  • Fixed an issue with the step summary for document checks, ensuring correct pass/fail status is displayed
  • Corrected an issue related to the liveness checks.
  • Fixed issues related to the ‘Assigned to me’ link duplication and the ‘x’ icon behavior in the Search user field.
  • Corrected an issue where special characters (’ and &) were incorrectly encoded in the Audit Log.
  • Resolved a bug preventing entity information from displaying in the portal before execution in V2.

10 Feb 2025

What’s New in This Release?

Portal

  • Improved Comment Display: Only comments relevant to the selected workflow are shown. Comments are now collapsible.
  • Enhanced Navigation: Smoother animation for expanding and collapsing navigation in the Workflows and Profile sections.
  • Send Link Functionality: The Send Link button’s visibility is now correctly managed based on IDV verification status and configuration settings. A liveness detection checkbox has been added for specific providers.
  • Entity Assignment Filtering: Users can now filter entities based on assignment status to manage unassigned resources more efficiently.
  • AML Match Country Filters: Added an All option to provide comprehensive search capabilities.
  • Workflow Comments: Users can now add comments when re-running workflows, improving transparency and traceability.
  • KYC Database Check Improvements: Enhanced data mapping ensures only relevant results are displayed.
  • Resolved a critical bug causing unexpected application errors in the Entity Detail View.

13 Jan 2025

What’s New in This Release?

KYC

  • Updated endpoints /v2/individuals/{entityId}/actions/idv/token, /v2/individuals/{entityId}/actions/idv/ocr and /v2/individuals/{entityId}/actions/idv/process for IDV actions.
  • Endpoints have been added for maintaining IDV and match list results
  • Endpoints have been added for managing subscriptions per entity

19 Aug 2024

What’s New in This Release?

KYC

  • Create document, update document and update service profile endpoints now have a separate field for comment, which changes the body of the request.
  • Process result objects now have an object for confidence and fuzziness levels.
  • Endpoints for Hosted Url and IDV have been introduced, these aren’t available at the moment for use in UAT.
  • Audit events now have more detail in the supplementary data for result summaries.