Banking — Risk-Based Customer Onboarding

Overview

This guide covers FrankieOne’s KYC solution for Australian banking, designed to support AUSTRAC risk-based customer due diligence requirements (current framework aligned with ‘2+2’ expectations, designed to evolve with upcoming AML/CTF reforms in Australia). This use case illustrates how a configurable risk-based onboarding flow can support both current AUSTRAC expectations and the direction of upcoming AML/CTF reforms in Australia.

Summary

Available Workflows

Workflow	CDD Tier	Purpose	When to Use
`AUS-Risk-CDD-Email-Phone`	All	Risk-based orchestration	Recommended - Automatically routes based on risk signals
`AUS-Basic3V-TwoPlusID`	Simplified	Streamlined verification	Low-risk customers, established relationships
`AUS-Advanced1V-IDOnly`	Standard	Government ID verification	Medium-risk customers, most new accounts
`AUS-Advanced3V-TwoPlusID`	Enhanced (EDD)	Full enhanced verification	High-risk customers, PEPs, high-value products

Risk-Based Orchestration: `AUS-Risk-CDD-Email-Phone`

Risk Level	CDD Tier	Routed To	Checks Included
Low	Simplified	`AUS-Basic3V-TwoPlusID`	DVS, dual credit bureau, electoral roll, PEP/sanctions
Medium	Standard	`AUS-Advanced1V-IDOnly`	Government ID verification, PEP/sanctions
High	Enhanced (EDD)	`AUS-Advanced3V-TwoPlusID`	All Standard + biometrics, document authenticity, adverse media

Quick Implementation Flow

Decision Outcomes

Outcome	Action
PASS	Activate account, send welcome notification
REVIEW	Route to compliance queue, inform customer
FAIL	Record rejection, send customer-safe message

PASS/REVIEW/FAIL outcomes can be combined with periodic reviews and ongoing monitoring rules to help customers keep pace with evolving AUSTRAC expectations around ongoing CDD. Next steps:

Configure triggers for refresh (e.g., profile changes, new PEP/adverse media hits)
Use AML screening and fraud signals to inform ongoing risk rating over the customer lifecycle

Risk-Based CDD Tiers

Under Australia’s AML/CTF reforms, customer due diligence follows a three-tiered model aligned with FATF recommendations. FrankieOne workflows map to each tier:

CDD Tier	When to Apply	FrankieOne Workflow	Verification Intensity
Simplified CDD	Low-risk customers, standard products, established relationships	`AUS-Basic3V-TwoPlusID`	Government ID + credit bureau + electoral roll + screening
Standard CDD	Medium-risk customers, most new account openings	`AUS-Advanced1V-IDOnly`	Government ID verification + screening
Enhanced CDD (EDD)	High-risk customers, PEPs, high-value products, complex structures	`AUS-Advanced3V-TwoPlusID`	Full verification + biometrics + document authenticity + adverse media + manual review

Applying the tiers:

Simplified CDD — Appropriate where ML/TF risk is demonstrably low. Reduced verification intensity, but identification still required. Your AML/CTF program defines eligible scenarios.
Standard CDD — The baseline for most customer onboarding. Meets current AUSTRAC expectations for identity verification.
Enhanced CDD — Required when risk factors are elevated. Includes additional verification steps, deeper screening, and ongoing enhanced monitoring.

Note: The reforms allow reporting entities flexibility in how they apply these tiers based on their risk assessment. FrankieOne’s configurable workflows support all three tiers and can be adjusted as your AML/CTF program evolves.

Workflow Selection Guide

Customer Type	Product Risk	CDD Tier	Recommended Workflow
Australian citizen, standard account	Low	Simplified	`AUS-Risk-CDD-Email-Phone` → Basic3V
Australian citizen, new relationship	Medium	Standard	`AUS-Risk-CDD-Email-Phone` → Advanced1V
Australian citizen, high-value product	Medium-High	Enhanced	`AUS-Risk-CDD-Email-Phone` → Advanced3V
Temporary resident	Medium	Standard/Enhanced	`AUS-Risk-CDD-Email-Phone` → Advanced1V or Advanced3V
Foreign national, non-resident	High	Enhanced	`AUS-Advanced3V-TwoPlusID` + manual review
PEP or PEP associate	High	Enhanced	`AUS-Advanced3V-TwoPlusID` + manual review
Business/Trust	High	Enhanced	Business verification (KYB)

Support

Documentation: docs.frankieone.com
Support: Contact your FrankieOne representative

Expanded Details

Regulatory Context

Disclaimer: The information in this section is provided for general guidance only and does not constitute legal or compliance advice. Customers must seek independent AML/CTF compliance advice to ensure their implementation meets their specific regulatory obligations. FrankieOne is not responsible for customers’ compliance decisions or outcomes.

AML/CTF Reforms: The Australian Government is implementing significant reforms to the AML/CTF regime. Customers should review the latest guidance and legislative changes to ensure ongoing compliance:

Anti-Money Laundering and Counter-Terrorism Financing Amendment Bill

AUSTRAC AML/CTF Program Reform Guidance

AUSTRAC AML/CTF Act Obligations

Australian banks must comply with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act). FrankieOne’s banking workflows can support these core obligations:

Obligation	Requirement	How FrankieOne Can Support
Customer Identification	Collect and verify customer identity before providing designated services	Automated identity verification against government data sources
Ongoing Customer Due Diligence	Monitor customers and transactions on an ongoing basis	Re-verification triggers and screening refresh (where configured)
AML/CTF Program	Establish and maintain a compliant program	Configurable risk rules aligned to your program
Reporting	Submit SMRs, TTRs, and IFTIs as required	Audit trails and exportable verification and audit data

Customer Identification Requirements

AUSTRAC’s customer identification procedure for individuals involves collecting and verifying specific information before providing a designated service. FrankieOne’s AUS-Basic3V-TwoPlusID workflow is designed to support these requirements. Common Collection Requirements: Common practice is to collect all three of the following. Your AML/CTF program defines specific requirements for your customer type and channel.

Information	Description	FrankieOne Collection
Full Name	Customer’s complete legal name	Captured via form input and document OCR
Date of Birth	Customer’s DOB	Captured via form input and document OCR
Residential Address	Customer’s current residential address (not PO Box)	Captured via form input with address standardisation

Verification Requirements: Common verification requirements include:

Full name - verified against a reliable and independent source
Either date of birth OR residential address - verified against a reliable and independent source

Your AML/CTF program defines specific verification requirements based on your risk assessment.

Requirement	FrankieOne Verification
Full Name Verification	Verified against DVS (passport, driver licence, Medicare, visa) and cross-referenced with credit bureau records
Date of Birth Verification	Validated via eligible document verification responses (where available) with consistency checks across data sources
Residential Address Verification	Verified against electoral roll, credit bureau, and utility records; GNAF standardisation applied
Government ID Verification	DVS verification for eligible documents (passport, driver licence, Medicare card, visa); birth certificates and citizenship certificates supported as identity evidence depending on configuration

Note: FrankieOne’s default workflows verify all three data points (name, DOB, and address) to provide enhanced assurance, though AUSTRAC’s minimum requirement is name plus either DOB or address. Your AML/CTF program should define which verification approach applies based on your risk assessment.

Electronic Verification for Risk-Based Onboarding

FrankieOne supports electronic verification procedures that meet current AUSTRAC customer identification expectations (2+2 style) and can be configured to support the upcoming single, risk-based CDD model. Requirements are defined by your AML/CTF program; customers should validate specific requirements with their compliance advisers. This configuration is designed to adapt as Australian AML/CTF reforms consolidate customer identification into a single, risk-based CDD obligation and refine ongoing monitoring expectations.

Requirement	FrankieOne Support
Multiple independent sources	Supports verification across multiple electronic data sources, depending on configuration
Government source	Supports Australian government document verification via DVS
Name + additional attribute	Supports verification of name, DOB, and address
Reliable and up-to-date data	Uses real-time electronic data sources where available

Note: Risk-based onboarding requirements depend on your specific AML/CTF program configuration and compliance practices. Customers should seek independent advice to confirm their implementation meets their program requirements.

APRA Prudential Standards

For ADIs (Authorised Deposit-taking Institutions), additional APRA requirements apply:

CPS 234 (Information Security): FrankieOne is ISO 27001 certified and data is encrypted at rest and in transit
CPS 220 (Risk Management): Configurable risk thresholds align verification intensity to your risk appetite
CPS 231 (Outsourcing): FrankieOne provides security, risk, and operational documentation (e.g., ISO 27001, SOC 2 Type II, data residency, and subcontractor disclosures) to support customer outsourcing assessments

Workflow Configuration Details

Primary Workflow: `AUS-Basic3V-TwoPlusID`

This workflow provides baseline verification suitable for low-to-medium risk customers. Data Sources (example configuration):

Source Type	Purpose
Government document verification (DVS)	Government ID verification
Credit bureau (primary)	Identity match
Credit bureau (secondary)	Fallback identity match
Electoral roll	Address verification
Sanctions/PEP lists	AML screening

Note: Specific data sources and providers depend on your configuration and region. Contact your FrankieOne representative for available options.

Verification Logic (illustrative):

IF government_id_match = TRUE AND credit_bureau_match = TRUE
  AND sanctions_clear = TRUE
  AND pep_level <= configured_threshold
THEN → PASS

IF government_id_match = FALSE OR credit_bureau_match = FALSE
THEN → Step-up to advanced workflow

IF sanctions_hit = TRUE OR pep_level >= configured_threshold
THEN → REVIEW (manual queue)

Step-Up Workflow: `AUS-Advanced3V-TwoPlusID`

Triggered when primary verification is inconclusive or risk indicators are elevated. Additional Checks:

Check	Description	Trigger Condition
Biometric facial match	Liveness detection and face-to-document matching	Primary verification inconclusive
Document authenticity	Tampering and fraud detection	Document quality or consistency issues
Adverse media screening	News and media source checks	PEP match or sanctions near-match
Enhanced address verification	Additional address data sources	No electoral roll match

Note: Specific biometric and screening providers depend on your configuration. Contact your FrankieOne representative for available options.

Risk-Based Orchestration: `AUS-Risk-CDD-Email-Phone`

This risk model implements a risk-based approach to customer due diligence and ongoing monitoring, consistent with AUSTRAC’s expectations and the direction of current AML/CTF reforms in Australia. This orchestration workflow evaluates risk signals at verification start and automatically routes customers to the appropriate verification path. A single-call approach that eliminates manual step-up decision logic. Risk Signals Evaluated:

Signal	Risk Level	Description
Email age under 30 days	High	Recently created email address
Email domain disposable	Critical	Temporary email service detected
Phone type = VoIP	Medium	Non-mobile number provided
Phone carrier mismatch	Medium	Carrier doesn’t match country
IP geolocation mismatch	High	IP country differs from claimed residence
Device fingerprint velocity	High	Same device used for multiple applications
Session anomalies	Medium	Unusual browser/device patterns
Customer risk rating	Variable	Higher ratings drive enhanced due diligence and more frequent reviews

These risk factors can be tuned as regulatory guidance evolves (for example, where reforms call out higher-risk customer types or jurisdictions). Low Risk Indicators:

Email aged 6 months or more
Valid mobile phone number matching country
IP geolocation matches claimed residence
No device velocity concerns
Standard product application

High Risk Indicators:

Recently created email (under 30 days)
Disposable email domain
VoIP or invalid phone number
IP/residence mismatch
Device linked to multiple applications
High-value product application

Benefits of Single-Call Orchestration:

Simplified integration (one API call)
Automatic risk-based routing
Consistent risk assessment
Reduced development overhead
Real-time fraud signal evaluation

Step-Up Workflow Approaches

FrankieOne offers two approaches for implementing risk-based step-up verification. Choose the approach that best fits your integration requirements and desired level of control.

Note: The examples in this section are illustrative and show conceptual patterns. Actual API endpoints, request/response formats, and workflow names may vary. Refer to the FrankieOne API documentation for current implementation details. Workflow availability depends on your plan and configuration.

Option A: Risk-Based Orchestration Workflow (Example: `AUS-CDD-Risk`)

For streamlined integration, use a risk-based orchestration workflow that automatically adjusts verification intensity based on real-time risk assessment. Availability and configuration of risk-based orchestration workflows depends on your plan and implementation. How it works: A risk-based orchestration workflow evaluates risk signals at the start of verification and automatically selects the appropriate verification path: Risk Factors Evaluated:

Factor	Low Risk	High Risk
Product type	Everyday account, basic savings	Home loan, business account, high-limit credit
Customer nationality	Australian citizen/PR	Foreign national, high-risk jurisdiction
PEP indicators	None	Any PEP level detected
Age of customer data	Existing customer, data under 12 months	New customer, no prior relationship
Channel	Branch, established digital	New device, VPN detected
Transaction profile	Standard patterns	Unusual for demographic

When to use this approach:

You want simplified integration with a single API call
You prefer FrankieOne to manage risk-based orchestration
Your risk appetite aligns with standard banking risk tiers
You want consistent risk assessment across all customers

Option B: Explicit Multi-Workflow Chaining

For maximum control, you can explicitly call two or more workflows in sequence, implementing your own step-up logic based on the results of each workflow. How it works: When to use this approach:

You need custom step-up logic based on your specific risk appetite
You want to integrate additional business rules between workflow calls
You need to call different step-up workflows based on the failure reason
You require detailed control over the customer experience at each stage

Comparison: CDD Risk vs Explicit Multi-Workflow

Aspect	CDD Risk Workflow	Explicit Multi-Workflow
API calls	1 (single call)	2+ (one per workflow)
Step-up logic	FrankieOne managed	Your implementation
Customisation	Configurable thresholds	Full control
Integration complexity	Lower	Higher
Risk assessment	Built-in risk engine	Your rules
Best for	Standard banking flows	Complex custom logic

Step-by-Step Implementation

Note: This section describes the conceptual implementation flow. For actual API endpoints, request/response schemas, and code examples, refer to the FrankieOne API Documentation.

Prerequisites

Before implementing, ensure you have:

FrankieOne API credentials
Webhook endpoint configured and accessible
OneSDK embedded in your application (recommended) OR direct API integration
Test environment access for sandbox verification

Step 1: Create Individual

Create a customer record with collected personal information:

Full name (given, middle, family)
Date of birth
Residential address
Contact details (phone, email)
Your internal customer reference

API Reference: See Managing Individuals in the FrankieOne documentation.

Step 2: Upload Identity Documents

Submit government-issued ID for verification. Supported Document Types:

Document Type	Description
Australian Passport	International travel document
Driver Licence	State-issued driver licence
Medicare Card	Healthcare entitlement card
Visa	Immigration document
Birth Certificate	Birth registration document
Citizenship Certificate	Citizenship evidence

API Reference: See Document Upload in the FrankieOne documentation.

Step 3: Execute Verification Workflow

Trigger the KYC workflow for the individual. The workflow will:

Verify identity against government and commercial data sources
Perform PEP and sanctions screening
Assess fraud risk signals
Return an outcome (PASS, REVIEW, or FAIL)

API Reference: See Executing Workflows in the FrankieOne documentation.

Step 4: Handle Webhook Events

Configure your webhook endpoint to receive verification results asynchronously. Typical Webhook Events:

Event Type	Description	Recommended Action
Workflow completed	Verification finished	Process outcome (PASS/REVIEW/FAIL)
Workflow failed	System error occurred	Retry or escalate to support
Review required	Manual review needed	Route to compliance queue
Screening alert	New screening match found	Investigate alert
Document rejected	Document validation failed	Request new document from customer

API Reference: See Webhooks & Notifications in the FrankieOne documentation.

Step 5: Process Decision Outcomes

Handle verification outcomes in your application: PASS Outcome:

Update customer KYC status to verified
Activate account and enable features
Send welcome notification

REVIEW Outcome:

Create internal review case with priority and SLA
Notify compliance team
Update customer status to pending review
Inform customer their application is being reviewed

FAIL Outcome:

Record rejection with internal reason codes
Update application status
Send customer-safe rejection notification (without sensitive details)
Log for audit purposes

Risk Tier Examples

Tier 1: Low Risk - Auto-Approve

Customer Profile:

Australian citizen
Valid Australian passport or driver licence
Residential address matches electoral roll
No PEP or sanctions matches
Email and phone pass fraud checks

Example Scenario:

Mary Testone, 32, applies for an everyday transaction account via mobile app. She provides her Victorian driver licence and current address. Government ID verification confirms the licence is valid, credit bureau matches her name and DOB, electoral roll confirms her address. No screening matches. Account activated.

Tier 2: Medium Risk - Enhanced Due Diligence

Customer Profile:

Foreign national with Australian visa
PEP Level 2 or 3 (family member or close associate)
Minor discrepancies in data matching
Higher-value product (e.g., home loan, business account)

Example Scenario:

James Testtwo, 45, applies for a business transaction account. He’s a permanent resident originally from Singapore. His father is a former Singaporean government minister (PEP Level 2). Government ID validates his passport, but no electoral roll match (recent address change). System triggers step-up: biometric check passes, no adverse media found, address verified via alternative source. Case routed to compliance for PEP assessment. Compliance approves with enhanced monitoring flag.

Tier 3: High Risk - Manual Review Required

Customer Profile:

Sanctions list near-match (similar name, different DOB)
Adverse media findings
Multiple identity documents with discrepancies
High-risk jurisdiction connections
Fraud signals detected

Example Scenario:

Robert Testthree, 38, applies for a savings account. Name returns a near-match on sanctions list (different middle name and DOB). Adverse media search finds articles about a fraud investigation involving someone with a similar name. Biometric passes. Case escalated to senior compliance officer. After investigation: sanctions match confirmed as false positive (different person), adverse media relates to different individual. Approved with standard monitoring.

Tier 4: Auto-Reject

Triggers for Automatic Rejection:

Trigger	Rationale	Customer Communication
Confirmed sanctions match	Legal prohibition	”Unable to proceed with application”
Document confirmed fraudulent	Fraud prevention	”Unable to verify identity”
Age verification failed (under 18)	Product eligibility	”Age requirement not met”
Duplicate application (fraud pattern)	Fraud prevention	”Application already exists”
Deceased indicator	Data integrity	”Unable to verify identity”
Device/IP on fraud blocklist	Fraud prevention	”Unable to proceed at this time”

Edge Cases and Special Handling

Name Mismatches

Scenario	Example	Handling
Married name change	Licence: Sarah Testfive, Passport: Sarah Testsix	Accept with statutory declaration or marriage certificate
Transliteration variance	Mikel vs Mikael vs Michael	Fuzzy matching; manual review if below threshold
Hyphenated names	Emma-Test vs Emma Test vs EmmaTest	Normalise hyphens and spaces before matching
Name order differences	Wei Testseven vs Testseven Wei	Support both Western and Eastern name order conventions
Titles and suffixes	Dr. Tom Testeight Jr. vs Tom Testeight	Strip titles/suffixes before matching
Accent marks	José Testnine vs Jose Testnine	Normalise diacritics for matching

Document Expiry Handling

Document Type	Expired Acceptance	Grace Period	Conditions
Passport	No	0 days	Must be current
Driver Licence	Conditional	90 days	If renewal in progress
Medicare	Yes	2 years	For identity only, not entitlement
Visa	No	0 days	Must be current and valid
Birth Certificate	Yes	N/A	No expiry
Citizenship Certificate	Yes	N/A	No expiry

Re-verification Triggers

Trigger	Re-verification Level	Timeframe
Product upgrade (e.g., basic → premium)	Document refresh	Before activation
Dormant account reactivation (over 12 months)	Full re-verification	Before reactivation
Significant transaction pattern change	Risk reassessment	Within 7 days
Customer-initiated detail change	Verify changed elements	Immediate
Screening alert on existing customer	Enhanced due diligence	Within 24 hours
Regulatory requirement (periodic review)	Full re-verification	Per risk rating schedule
Fraud indicator detected	Full re-verification + fraud checks	Immediate

Fraud and cyber signals are increasingly relevant to both financial crime risk and broader AML/CTF expectations and can be integrated into your overall ML/TF risk assessment.

Periodic Review Schedule

Customer Risk Rating	Review Frequency	Scope
Low	Every 3 years	Screening refresh, address confirmation
Medium	Annually	Full identity re-verification
High	Every 6 months	Full re-verification + enhanced screening
PEP	Every 6 months	Full re-verification + adverse media

Joint Account Handling

All account holders must be independently verified before account activation.

Minor Accounts (Under 18)

Account Type	Age Range	Requirements
Youth saver	14-17	Minor KYC + parent/guardian verification
Child trust	0-17	Parent/guardian KYC only; minor recorded
Teen everyday	16-17	Minor KYC + parent/guardian consent

Non-Resident Accounts

Customer Type	ID Requirements	Additional Checks
Tourist/Visitor	Foreign passport + visa	Visa validity, travel history
Temporary resident	Passport + valid visa	VEVO check, visa conditions
Foreign student	Passport + student visa	CoE verification
Working holiday	Passport + WHV	VEVO check

Compliance Reporting

Audit Trail Requirements

FrankieOne maintains comprehensive audit trails for all verification activities.

Data Category	Retention Period	Purpose
Verification requests	7 years	AML/CTF compliance
Document images	7 years	Evidence retention
Decision outcomes	7 years	Audit trail
Screening results	7 years	AML/CTF compliance
API request/response logs	2 years	Technical audit
Webhook delivery logs	90 days	Troubleshooting

AUSTRAC Reporting Support

FrankieOne provides data exports to support AUSTRAC reporting requirements:

Subject details and identification documents
Verification history
Screening alerts and suspicious indicators

Note: Transaction monitoring and patterns are typically managed by your core banking system, not FrankieOne.

Regulatory Examination Support

FrankieOne can assist with generating examination packages for AUSTRAC or APRA examinations.

Section	Description
Executive Summary	Verification volumes, pass rates, key metrics
Policy Documentation	Current workflow configurations and thresholds
Screening Summary	PEP/sanctions alerts and resolution outcomes
Manual Review Log	All manual decisions with rationale
Exception Report	Cases outside normal parameters
System Change Log	Configuration changes with approvals
Sample Cases	Representative examples from each outcome category

Troubleshooting

Issue	Likely Cause	Resolution
Government ID verification returning “NO_MATCH”	Name/DOB format mismatch	Check date format (YYYY-MM-DD), remove titles from name
Biometric check failing repeatedly	Poor image quality	Guide user on lighting, positioning; allow retry
Webhook not received	Firewall blocking	Whitelist FrankieOne IPs; check endpoint accessibility
High false positive rate on screening	Thresholds too sensitive	Tune matching thresholds; implement exclusion lists
Slow response times	Configuration issue	Contact FrankieOne support for optimisation

Regulatory Context (Australia)

This example is designed for reporting entities operating under Australia’s AML/CTF framework and is aligned to current AUSTRAC guidance. Australian AML/CTF laws are undergoing reform, including a move to a single, risk-based customer due diligence obligation and expanded coverage of additional sectors (tranche 2). FrankieOne does not provide legal or regulatory advice. Reporting entities should obtain their own advice and configure workflows in line with their AML/CTF programs.

KYC

​Overview

​Summary

​Available Workflows

​Risk-Based Orchestration: AUS-Risk-CDD-Email-Phone

​Quick Implementation Flow

​Decision Outcomes

​Risk-Based CDD Tiers

​Workflow Selection Guide

​Support

​Expanded Details

​Regulatory Context

​AUSTRAC AML/CTF Act Obligations

​Customer Identification Requirements

​Electronic Verification for Risk-Based Onboarding

​APRA Prudential Standards

​Workflow Configuration Details

​Primary Workflow: AUS-Basic3V-TwoPlusID

​Step-Up Workflow: AUS-Advanced3V-TwoPlusID

​Risk-Based Orchestration: AUS-Risk-CDD-Email-Phone

​Step-Up Workflow Approaches

​Option A: Risk-Based Orchestration Workflow (Example: AUS-CDD-Risk)

​Option B: Explicit Multi-Workflow Chaining

​Comparison: CDD Risk vs Explicit Multi-Workflow

​Step-by-Step Implementation

​Prerequisites

​Step 1: Create Individual

​Step 2: Upload Identity Documents

​Step 3: Execute Verification Workflow

​Step 4: Handle Webhook Events

​Step 5: Process Decision Outcomes

​Risk Tier Examples

​Tier 1: Low Risk - Auto-Approve

​Tier 2: Medium Risk - Enhanced Due Diligence

​Tier 3: High Risk - Manual Review Required

​Tier 4: Auto-Reject

​Edge Cases and Special Handling

​Name Mismatches

​Document Expiry Handling

​Re-verification Triggers

​Periodic Review Schedule

​Joint Account Handling

​Minor Accounts (Under 18)

​Non-Resident Accounts

​Compliance Reporting

​Audit Trail Requirements

​AUSTRAC Reporting Support

​Regulatory Examination Support

​Troubleshooting

​Regulatory Context (Australia)

Overview

Summary

Available Workflows

Risk-Based Orchestration: `AUS-Risk-CDD-Email-Phone`

Quick Implementation Flow

Decision Outcomes

Risk-Based CDD Tiers

Workflow Selection Guide

Support

Expanded Details

Regulatory Context

AUSTRAC AML/CTF Act Obligations

Customer Identification Requirements

Electronic Verification for Risk-Based Onboarding

APRA Prudential Standards

Workflow Configuration Details

Primary Workflow: `AUS-Basic3V-TwoPlusID`

Step-Up Workflow: `AUS-Advanced3V-TwoPlusID`

Risk-Based Orchestration: `AUS-Risk-CDD-Email-Phone`

Step-Up Workflow Approaches

Option A: Risk-Based Orchestration Workflow (Example: `AUS-CDD-Risk`)

Option B: Explicit Multi-Workflow Chaining

Comparison: CDD Risk vs Explicit Multi-Workflow

Step-by-Step Implementation

Prerequisites

Step 1: Create Individual

Step 2: Upload Identity Documents

Step 3: Execute Verification Workflow

Step 4: Handle Webhook Events

Step 5: Process Decision Outcomes

Risk Tier Examples

Tier 1: Low Risk - Auto-Approve

Tier 2: Medium Risk - Enhanced Due Diligence

Tier 3: High Risk - Manual Review Required

Tier 4: Auto-Reject

Edge Cases and Special Handling

Name Mismatches

Document Expiry Handling

Re-verification Triggers

Periodic Review Schedule

Joint Account Handling

Minor Accounts (Under 18)

Non-Resident Accounts

Compliance Reporting

Audit Trail Requirements

AUSTRAC Reporting Support

Regulatory Examination Support

Troubleshooting

Regulatory Context (Australia)