Skip to main content
If you have the “Modify transaction and activity alert statuses” permission, you can resolve alerts directly from the alert details drawer. The Resolve alert button is located at the bottom-left corner. Alert details drawer with Resolve alert button at the bottom-left corner A pop-up modal will appear, requiring you to select a status, approve or reject the alert if applicable, and leave a comment for auditability. Resolve alert modal prompting for status selection, approval decision, and comment When you select Resolve alert, the portal updates the status of the selected alert accordingly. Alert marked as resolved with updated status indicator Alert marked as resolved with updated status indicator

​
Re-evaluation of results

Once all alerts within a specific check have been resolved, the portal will automatically re-evaluate the monitoring workflow. This ensures that the entity’s status and overall risk assessment are updated to reflect the most current decisions and changes.

​
Comments

Comments are recorded each time the status of that specific alert is changed. To view the latest comments related to the resolution of an alert, hover over the comment icon within the alert details drawer. Comment icon in the alert details drawer Click on the icon to see all comments for the alert. Alert comment history showing all recorded comments Since comments are tied to manual actions, all actions taken (such as resolving an alert or adding a comment) are logged as part of the audit trail for compliance purposes. You can view these in the audit report.