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Key Terms:
  • IDV: Identity Verification
  • KYC: Know Your Customer

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Ruleset vs Recipe

Ruleset

Defines KYC minimum requirements for customer approval (e.g., Safe Harbour 2x2 with Government ID)

Recipe

Complete verification workflow combining multiple checks:
  • KYC verification
  • AML screening
  • Duplicate detection
  • Blocklist verification
  • IDV/Biometrics
  • Fraud checks

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Available Recipes

FrankieOne offers 5 base recipes included in the startup bundle:FrankieOne Recipes

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Choosing a Ruleset

1

Review your internal Risk and Compliance policies

2

Determine if you’re a reporting entity

3

Consider minimum requirements

4

Align with internal policies for non-KYC requirements

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Government ID Verification

Government IDs offer high pass rates and count towards independent data source requirements (2x2 or 1x1). DVS checks don’t require physical ID photos, making the process seamless for customers.

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KYC Frequency

  • Initial verification: Required at onboarding only
  • Renewal requirements: Based on your internal KYC policy
  • Document expiration: Follow your policy for updating expired documents

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Handling Special Cases

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Single Name Verification

    // Example customer object with single name
    const customer = {
      givenName: "Suharto", // Store single name here
      familyName: "", // Can be left empty
      displayName: "Suharto" // Optional: Alternative rendering
    }

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Address Collection

Always collect addresses in structured format instead of long format:
    // Recommended structure
    const address = {
      unitNumber: "4B",
      streetNumber: "123",
      streetName: "Main Street",
      suburb: "Richmond",
      state: "VIC",
      postcode: "3121",
      country: "AU"
    }

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Business Verification

For business verification, you need either:
  • ABN (Australian Business Number) OR
  • ACN (Australian Company Number)

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Support and Troubleshooting

Technical Support

[email protected]
For API and integration issues

General Support

[email protected]
For platform and operational queries

Emergency Support

Phone: 1800 325 117
For urgent production issues

Customer Success

[email protected]
For implementation guidance