FrankieOne Release Notes — FrankieOne

11 Mar 2025

What’s new in this release?

FrankieOne KYC

Enhanced API Response Payload: We’ve improved the consistency of our API response payload for one of our KYC partners. Now, whenever the Date of Birth (DOB) is checked against a data source, the corresponding DOB check results will always be available—ensuring greater reliability and transparency.

FrankieOne Portal

Date of Birth Field: Resolved an issue where the DOB field was not accepting the year 1923.
OCR Address Display: Fixed an issue where the OCR address was not displaying in the Portal.
User Notifications: Resolved an issue where notifications were missing for some users.
Blocklist Entities Display: Fixed an issue where details of Blocklist entities created before 2023 were not showing.
AML Results Consistency: Fixed an inconsistency in AML results between the Portal and UBO report.
ABN Status Date Format: Fixed inconsistent date format in the ABN Status.
User Management Sorting: Fixed an issue where sorting by date was not working on the User Management column.

27 Feb 2025

What’s new in this release?

OneSDK

Edit Button Customization: You can now customize the edit button on the review screen, enhancing the user interface according to your brand needs.
Disabled Button Background Color: Customize the background color of disabled buttons to match your application’s aesthetic.
Credit Header Description Customization: Tailor the credit_header_description to provide clearer guidance and context to users.
Multiple IDs/Retry Flow Text Customization: Modify the text displayed during multiple ID submissions or retry flows to improve user understanding and reduce errors.
Address Search Label Update: For address searches, the label now uses the value from formatted_address from the Google Search API, replacing the previous use of description from Google Predictions API. This change aims to provide more accurate and user-friendly address suggestions.
Project Build Issue: Resolved an issue where projects could not be built using the latest version of OneSDK. Ensure seamless integration and deployment with this fix.

Hosted OneSDK

No Internet Connection Handling: Improved handling of scenarios with no internet connection, ensuring that users receive clear notifications and guidance on how to proceed.
Sentry Integration: Enabled Sentry on Hosted OneSDK V2 to enhance error tracking and debugging processes, providing developers with more robust monitoring tools.

24 Feb 2025

What’s new in this release?

OneSDK

Improved the OCR module to read the expiry date when switching between different ID types.
The OCR module’s events have been updated to match the order and format of the Biometrics module. Previously, OCR vendor loaded event - is only emitted when OCR is done. Now, vendor loaded event is emitted before ready event regardless if OCR is done or not
Adjusted the credit header text for passed KYC checks.
Optimized Google API requests to trigger only when typing is complete, reducing API calls and associated costs.
Added additional configurable components:
- HTML link tags: Updated HTML sanitization logic to allow <a target="_blank">, enabling links to open in a new tab within consent screens.
- Checkbox colors: Introduced support for customizing checkbox colors using the .ff-checkbox CSS class and the accent-color property.

KYC

Introduced a new KYC connector to allow KYC checks to be performed and added into the cascade for international connectors as an additional opt-in. Please contact your support team for more details.

Portal

Improved accuracy of PDF reports for registered office addresses, now displaying both the initial and updated addresses within the update window, providing customers with the most current information.
Resolved an issue where some users were unable to manually override facial recognition reports.
Fixed a bug where the back button was not functioning correctly within the portal.
Resolved an issue where the “View ID” option loaded NFC data instead of the associated image.
Fixed a layout issue affecting the preview of scanned PDF documents.
Deregistered entities are now highlighted in red in the visual tree, requiring investigation.

Fraud

Resolved an issue preventing users from bulk resolving fraud activities under device/characteristics.
Corrected a discrepancy between the Device/Customer Characteristics and the Fraud Monitoring Risk Score displayed.

10 Feb 2025

What’s new in this release?

KYB

CreditorWatch API Endpoint Update: The CreditorWatch API integration now supports changes to the Ultimate Beneficial Owner (UBO) endpoint. This update ensures uninterrupted access to UBO reports while maintaining data integrity. Configuration options allow seamless handling of both old and new endpoints, ensuring backward compatibility.

KYC

Enhanced Date of Birth (DOB) Matching for China National ID Verification: DOB matching is now supported for GovID5 – China National ID verification (two data sources: NCIIC and the First Research Institute). Since the DOB is embedded within the National ID number, this enhancement improves accuracy. Interested? Contact your Customer Success Manager for more details.
Improved Optical Character Recognition (OCR) Name Matching: Enhanced OCR processing to better handle middle name mismatches.
Optimized Document Requests: Fixed an issue where users were incorrectly prompted to submit the back of their driver’s license after already providing a passport.

Portal

Fixed an issue that prevented users from reviewing Anti-Money Laundering (AML) hits for a check.
Resolved a verification issue with Thai National IDs.
Corrected display issues for entity names.
Fixed a bug that prevented Australian entity suburb information from displaying in the portal.

28 Jan 2025

What’s new in this release?

KYC

Centrix: Support for Building Names: Building names can now be included in the data sent for verification, if the configuration is enabled for a customer.
Socure: Expanded Enrichment Capabilities:
- Enrichment capabilities now allow a 4-digit input to return a 9-digit match if available in Socure’s database.
- The Prefill module now supports verifying U.S. customers using only the last 4 digits of their SSN.
- When a KYC Plus or Prefill match is found, and configuration is enabled, data such as SSN, date of birth, name, and address will automatically populate the entity for streamlined processing.

13 Jan 2025

What’s new in this release?

KYB

Improved Address Mapping for Trust Agent: We’ve addressed an issue where the suburb information wasn’t being correctly captured for Trust Agent.

Portal

NFC Document Handling Addressed: Addressed an issue preventing the viewing and editing of entities with NFC data.
Biometric Report Visibility Resolved: Addressed an issue preventing the display of biometric report details for specific entities restoring access to crucial verification information.
Document Date/Time Consistency: Addressed inconsistencies in document date and time display within the UI.
Biometric Report Accessibility: Resolved an issue that prevented users from accessing the biometric report. This restored the availability of essential verification data.
Account Dropdown Display Improved: Fixed an overflow issue in the Account dropdown for customers with long names.
Risk Factors Tooltip Enhanced: The tooltip for Risk Factors has been expanded to display the full description.

OneSDK

OneSDK v1.7.14

Enhanced OCR Review with Manual Address Input: The OCR review screen now defaults to manual address input, ensuring accurate and complete address information by requiring users to fill in individual address fields.
Configurable OCR Field Extraction: Customers can now configure which specific fields should be pre-filled after OCR extraction, providing greater control over the data review process.
Rate Limit Investigation for OneSDK Calls: We’ve implemented measures to investigate and potentially rate-limit critical calls within the OneSDK to ensure stability and prevent rapid successive executions.
Additional Error Handling:
- We’ve addressed several scenarios to provide clearer error messages and a smoother user experience, particularly when encountering issues with OCR or missing permissions.
- Improved error Response of OCR Failures. When it fails or an invalid document is provided, system now returns a more informative error code (not a generic 500), allowing for better error handling.
Incode version 1.75.2 support is now available. For those using embedded, you may update sdkversion to point to this version, while customers using Hosted OneSDK will automatically fetch this version.

KYC A fix has been implemented for Vietnamese passport and driver’s license incorrect name mapping.

18 Dec 2024

What’s new in this release?

Portal

Enhanced passport field for Chinese (CHN) entities to accept full names in Chinese characters, improving accuracy and compliance.
Improved the handling of New Zealand birth certificate checks allowing for a broader range of input formats for registration numbers, and updating related API documentation and mapping documents.
Fixed an issue preventing the selection of “All entities” in entity updates unless all channels were selected. This resolves a major usability issue.
Reinstated the ability to access the front image of licenses improving efficiency.
Resolved a discrepancy between the portal and PDF reports for shareholder information in single-level business ownership reports, ensuring data consistency.

KYB

Fixed Webhook on Adding Associated Entity: Fixed a bug preventing the proper delivery of webhooks when an associated party is added to an entity. Customers will now receive timely notifications about associated entity updates.

KYC

General improvements for connector country mapping and internal alert updates.

02 Dec 2024

What’s new in this release?

KYB

Trust Agent

Enhanced Document Uploads: We’ve optimized how large document uploads are handled, so you can process bigger batches faster and more reliably.

KYC

We now support the YT province code in Equifax Canada.
General improvements around name match, handling of OCR error when submitting a new document type, DOB comparison accuracy and logging have been implemented.

Portal/Fraud

Ownership Insights

You’ll see an improved display in the Owners and Officeholders tab.
Descriptors have been added to the blocking entities table to make it easier for you to interpret.
Thresholds are now formatted more clearly for better readability.
Address displays are consistent across the feature, making it easier for you to review data.
Address Matching: We’ve improved the display of address matches in the Personal Information section, giving you a clearer view of the details.
Visual Tree Display: Deregistered shareholders are now accurately displayed in the Visual Tree, ensuring you remain compliant and confident in the data.
Document Information: We’ve resolved an issue that caused duplicate fields to appear when you expanded Document Info in the Personal Info tab.
Role Management: You can now save role permissions without issues, especially for entity views and biometrics manual override options.
KYC Checks: You won’t encounter problems proceeding with KYC checks when the postal code field is optional and left empty.
Multi-Rulesets Display: We’ve fixed an issue with how multi-rulesets were displayed in the React portal version, ensuring a smoother experience for you.

19 Nov 2024

What’s new in this release?

Portal/Fraud

Enhanced Unit Holder Management: Users can now review and edit the number of units each unit holder holds within a unit trust, improving accuracy and efficiency.
Ownership Insights Enhancements: We’ve improved the Owners & Officeholders tab to incorporate data from Ownership Insights, when enabled (Australia only). This includes updated displays for Ultimate Beneficial Owners (UBOs), blocking entities, and other owners. These changes align data with the UBO PDF Report.
Bug Fixed for Scrolling through Child Accounts: Resolved an issue preventing scrolling through a large number of child accounts for certain customers.
Bug Fixed for International Passport Check: To improve identity verification accuracy, the system will utilise VEVO and DVS for all international passport checks. Customers currently using only VEVO for this purpose will be contacted.

KYC

General improvements have been implemented around postcode risk assessment, document mapping when no OCR is retrieved, and a connector update for handling support documents with no ID.

Hosted OneSDK

The following changes have been implemented:

We’ve added Window events per screen that customers can listen for.
The Consent verbiage is updated regarding the company privacy policy.
The review screen is skipped when an Incomplete status is received from the backend.
Document Restrictions Not Working for Passports
Navigation not clearing the form
Mounting of result screen
Document configuration for passport and driver’s licence

06 Nov 2024

What’s new in this release?

KYB

We’ve enhanced the Trust Agent to improve throughput and load handling.

21 Oct 2024

What’s new in this release?

Portal

New Analytics Dashboards (Powered by ThoughtSpot):
- We’re excited to announce the general launch of our new analytics dashboards, powered by ThoughtSpot. These dashboards offer powerful insights with a streamlined embedded experience, designed to make data exploration faster and more intuitive. [View demo here or refer to apidocs here].
  Important Note: If you are using MacOS 14 or earlier and encounter issues loading the dashboard in Safari, we recommend using an alternative browser or upgrading to the latest version of MacOS.

07 Oct 2024

What’s new in this release?

Portal

New analytics dashboard in the Portal has been embedded (currently in early access)
Enabled the ability to add new roles in the permission screen
Fraud and TM Monitoring Improvements:
- Implemented validation of the customer reference number
- Update transaction monitoring issue types for Entity Profiles
General portal improvements and bug fixes
- Fixed issue where date fields weren’t loading the icon
- Fixed broken image icon when viewing photos of customer ID’s
- Resolved issue preventing users from clearing the phone number field in the Portal
- Fixed intermittent invalid time errors on the Personal Info tab
- Addressed intermittent display issues with VEVO checks on the Personal Info tab
- Improved manual override experience — no page refresh required
- Fixed issue where the “Date of Issue” field sometimes appeared blank.
- Corrected UI alignment on the Biometrics ORC results page
- Fixed layout and preview issues with PDFs in Trust analyser
- Fixed a Portal International KYB issue where the cancel button wasn’t always responsive
- Implemented security enhancements to harden the platform

16 Sep 2024

The FrankieOne platform constantly evolves to deliver better products and services to our customers. This release includes some of the latest enhancements and updates that we’ve made to improve your experience with our platform and fixes to issues previously encountered.

02 Sep 2024

What’s new in this release?

OneSDK

We’ve added Webpack Support to expand the compatibility of OneSDK with build tools.
The ID Type wasn’t being highlighted when a document was already added. This is now fixed.
The timestamp in the Portal now correctly shows the submission time of the entity details. Previously, it displayed the time when OneSDK was initialized.
Fixed a bug where a duplicate screen appeared when the back button was disabled in a single-page customer implementation.
An error has been fixed where it was mistakenly showing up in headless OCR.
The biometric instructions text for users has been fixed to ensure it doesn’t appear too low on the screen.

19 Aug 2024

What’s new in this release?

Portal

Fixed an issue where caching caused outdated information to display on the Transaction and Device/Customer Characteristics tabs.
Resolved an issue where changes made to AML or Fraud Transaction/Device alerts weren’t being reflected on the Overview page.
A new sub-caption for “Device” and a separate card for “IP Location” have been added for better visibility and clarity.
Fixed an issue where the VPN status was incorrectly showing as “False” on the portal.
The manually passed option for changing profile status is now correctly displayed on the portal.
Fixed an issue where manual IDV screens weren’t passing validation.
Resolved issues with Medicare cards not approving.
Improved data sources matching in the personal info tab.

08 Aug 2024

What’s new in this release?

KYB

We’ve added the v2/organizations/:entityId/requests endpoint! This allows you to fetch all asynchronous requests with multiple statuses and job types.

Portal

CSV Export: We’ve improved the CSV export functionality to handle special characters better, ensuring smoother data handling.

KYC

IDV

Document Type: We’ve further improved document type handling by ensuring that if a document type already exists, it won’t be overwritten.
Webhook Delay: The default delay for Incode webhooks is now set to 4 seconds for better performance.
We’ve enhanced our compliance measures with updates for Comply Advantage, Equifax, and AML to keep your data even more secure. -Date Fix: We’ve fixed the date issue where it was incorrectly displaying as 01/01/0001. Now, dates will show correctly.

22 Jul 2024

What’s new in this release?

The FrankieOne platform is constantly evolving to deliver better products and services to our customers. This maintenance release includes minor updates and fixes to further improve the stability and your experience with our platform.

15 Jul 2024

27 Jun 2024

What’s new in this release?

OneSDK

Introducing OneSDK Onboarding Forms

We’re thrilled to announce that in 2024 we’re launching our new OneSDK Onboarding Forms, to replace Smart UI.

OneSDK Onboarding Forms was developed through insight and feedback from valued clients, like yourself. We’re confident that it will yield substantial benefits for both your organisation and your end-users, delivering a faster experience that isn’t only superior but also more cost-effective, and enables:

Better outcomes

Improved Pass Rates (5-10%+ uplift)
2X Faster Onboarding with Biometrics-first
Capability to conduct A/B testing of screens
OneSDK Analytics to track user behaviour

More flexibility

Modular forms for easy UX optimisation, facilitating rapid deployment of new designs in less than a day
Availability of our Hosted OneSDK, managed by FrankieOne, facilitating seamless improvements and patches directly to you without involving your engineers
Future access to our Business Onboarding Forms

26 Jun 2024

What’s new in this release?

KYC

Equifax NZL validation is available only for NZ documents.
Onfido sends back an “in progress” status for motion or document checks that don’t complete on time.

Portal

Fixed portal navigation issues related to the back button and navigating to the Parent Entity overview from sub-entities like UBOs.
Resolved an issue where the document preview wasn’t sized correctly.

11 Jun 2024

What’s new in this release?

KYC

We’ve added support for Philippine Passport verification to facilitate onboarding of Filipino customers who don’t have an Australian passport.
Additionally, we’ve implemented the ability to set a risk score for different post codes so that we can restrict onboarding of new customers from specific suburbs.

30 May 2024

What’s new in this release?

OneSDK

You can now limit the country and document type in the OCR header.
Custom UI is now exposed for easier customization.
Individual Module: The entityProfile is now accessible for use.
Mock Mode: Issues with exit/error functionality have been resolved.

Hosted OneSDK

Loading Spinner: The problem with the loading spinner not working has been fixed.

28 May 2024

What’s new in this release?

KYC

A fix has been applied to improve loading the config for Onfido Motion.

Portal

For iKYB, fixes have been implemented to improve error messaging when uploading large-sized files, and to address an issue that allowed uploading the same file multiple times.
A fix for an issue where fields displayed show up as mandatory, when the expected state is optional, has been implemented.

14 May 2024

What’s new in this release?

KYC

We’ve Implemented the Send Onboarding URL feature using Hosted OneSDK, providing the following:
- Ability to specify a pre-configured message
- Ability to specify a sender name
- Ability to specify document types and document subtypes
A fix has been applied to address an issue where no results are available but the applicant has already completed IDV check.

KYB

PDF generation performance has been enhanced, resulting to almost 1/3 reduction of execution time.
Get document orders status now works without requestID. When only entityID param is passed, the API will return all document orders requested for the entity ordered by requested date - latest first.

Portal

Portal Nav support fixes were also implemented.

OneSDK

New hooks have been added in HTML for running embedded in an app.

30 Apr 2024

What’s new in this release?

OneSDK

Introducing OneSDK Onboarding Forms

We’re thrilled to announce that in 2024 we’re launching our new OneSDK Onboarding Forms, to replace Smart UI.

OneSDK Onboarding Forms was developed through insight and feedback from valued clients. We’re confident that it will yield substantial benefits for both your organisation and your end-users, delivering a faster experience that isn’t only superior but also more cost-effective, and enables:

Better outcomes
- Improved Pass Rates (5-10%+ uplift)
- 2X Faster Onboarding with Biometrics-first
- Capability to conduct A/B testing of screens
- OneSDK Analytics to track user behaviour
More flexibility
- Modular forms for easy UX optimisation, facilitating rapid deployment of new designs in less than a day
- Availability of our Hosted OneSDK, managed by FrankieOne, facilitating seamless improvements and patches directly to you without involving your engineers
- Future access to our Business Onboarding Forms

16 Apr 2024

What’s new in this release?

KYB Fixed an issue with V2 GET Org to return some barebones org data such as registration number and name, even when ownership can’t be retrieved.

Portal

Fraud Alerts: We’ve released the new Fraud Alerts feature offering a seamless experience for device, location, email, and phone checks, all within the FrankieOne portal.
Blocklist entities are omitted from the Entities table and search by default.
Several New Portal fixes have been implemented, based on feedback.

11 April 2024

What’s new in this release?

OneSDK

For Incode, we’ve added the ability to force a specific document type for OCR processing.
Handling of CSS within the OneSDK has also been improved.
We’ve introduced support for Digital ID in OCRLabs
Our team also resolved issues related to the NPM package.

Smart UI We’ve addressed an issue related to editing addresses in SmartUI.

03 Apr 2024

What’s new in this release?

KYB

If an entity is subscribed to Continuous KYB and is later deleted or archived, it will be automatically unsubscribed from Continuous KYB. This doesn’t have billing impacts.

Portal

Notifications have been enabled for all portal users.
In the UBO Report, we’ve replaced the dash (-) with “current” in the officeholders section.
A backend issue with Portal Notifications has been resolved.
W’eve removed scroll bars from the Notification modal on Windows machines.
Additional fixes were implemented to resolve issues with iKYB.

19 Mar 2024

What’s new in this release?

KYC

We’ve added support for OCR for Medicare cards and implemented performance updates for the Portal dashboard database query.
Security patches have been applied to further strengthen our Authorization and KYC services.

KYB

We’ve introduced the new field nonBeneficiallyOwned in Shareholding Information. Because of this change, Kyckr and CW connectors have been updated to populate this field. The corresponding migration script has been created to update existing domestic shareholdings with this flag.

Portal

We’ve applied a fix for an issue where re-running of a report doesn’t update the timestamp on the Portal.
A fix for the issue where Adverse Media is displayed by default for KYB checks run in the Portal has been applied. The status has been changed to AML screening to avoid confusion.

05 Mar 2024

What’s new in this release?

KYC

We’ve added the capability to verify Indian passport, and to select document based on the document types and IDs.
The license_version from NZ driver’s license (back of the card) is now populated automatically when we get the back number via OCR.

OneSDK

To align with Incode’s new policy, we’ve enabled the option to re-use the token from the IDV service.
Our team applied a preventive fix for a OneSDK Onfido IDV flow security issue.

Portal

In the Visual Tree, a circular reference icon will now be shown when a circular reference is detected. Joint holdings will be represented in a single node with a distinct icon, and the names of multiple holders will be appended.
Improvements have also been made to tree branching to enhance readability, such as reducing line overlaps and increasing space between nodes.

20 Feb 2024

What’s new in this release?

KYC

Added is_deceased to the frontend allowing Portal to identify individuals matched with deceased persons, enhancing user experience and accuracy.
Enabled checking non-NZL (New Zealand) addresses with Passport using a feature flag.
Additional updates to improve backend performance.
Fixed error handling to accurately generate the timeout billing state for ongoing monitoring.

KYB

Implemented an update where the extracted date refers to the date when the organization profile was extracted from providers.
Resolved an issue where the “Effective To” field wasn’t displaying correctly for business names.
Resolved an issue where the testbed was returning incorrect status information. The testbed now returns normalized status data.
The previous dummy empty Registered Office address has been removed to ensure accurate data representation.

06 Feb 2024

What’s new in this release?

KYC

We’ve added support for OCR for Medicare cards and implemented performance updates for Portal dashboard database query. Security
patches have been applied to further strengthen our Authorization and KYC services.

Portal

With this release, the UBO Visual Tree no longer merges beneficial and non-beneficial ownership. It now shows ownership separately.
We’ve also updated the Portal to now display the YOB field if the DOB isn’t entered.

23 Jan 2024

What’s new in this release?

OneSDK

We’ve added the Onfido IDV flow into FrankieOne OneSDK (OCR + Biometrics) to allow for an all-in-one flow for Onfido and be able to provide a consistent solution for the Send Biometrics link in the Portal.

KYC

Ongoing monitoring capabilities were added and fixes were applied to further improve the customer onboarding experience.

KYB

We’ve applied updates to the FrankieOne KYB to further improve connector to error code alignment, allow for creation of entities via an ownership query, and support for generating ownership reports for international entities.
Fixes were implemented to prevent issues with certain fields being populated incorrectly.

12 Dec 2023

What’s new in this release?

Smart UI

We’ve fixed inconsistencies in the user interface to ensure a smoother experience.
Additionally, the driver’s license image guide to has been updated to make it more user-friendly.

KYC

The support for Chinese ID has been updated based on new requirements.
We’ve also added the functionality to populate the address information from OCR results.

05 Dec 2023

What’s new in this release?

Portal

We’ve updated the UBO PDF report to include the following fields:

Full Paid
Country of Registration
Registration Authority

KYC

We’ve added risk scoring for place of birth, separating it from residential or business country.

14 Nov 2023

What’s new in this release?

KYC

The configuration for Comply Advantage has been divided into separate configuration files for Individuals and Businesses.
An update was also implemented for IDKit Enterprise integration to have no redirect URLs, so that no redirect will be attempted from a web-based channel.
Webhook notifications can now be sent if we receive a cancelled/expired session.
A fix has also been implemented to prevent failure when checking Vevo’s expiry date caused by incorrect date format.

Portal

A fix has been implemented to resolve an issue where in some instances the User Management Tab fails to load Portal users.

Fraud

For customers who are using Fraud as part of their KYC checks, the device session key will no longer be a required field. For this configuration, if the key isn’t provided, Frankie will generate the session key, which will then be sent to the providers.

01 Nov 2023

What’s new in this release?

KYC

To ensure greater compatibility, our endpoints now support TLS 1.3, as well as TLS 1.2.

Portal

We’ve improved the UBO PDF to display more shareholder information. Additionally, we’ve reorganized the image sequence in the Individual PDF Report to facilitate easier review of the captured images.

17 Oct 2023

03 Oct 2023

What’s new in this release?

KYC

Updates were implemented to ensure correct data sources are displayed logs, resolve an issue with retry status, and improve billing events reporting.

Platform

A new notification service is now available for continuous KYB called the KYB Monitor service.
Additions to the DOS v1 results have been implemented.

Portal

We’ve redesigned the FrankieOne Portal’s User Management interface to provide a consistent experience, by using a new design system across the FrankieOne Portal.
All emails sent from the Portal now use help+noreply@frankieone.com as the ReplyTo email address.

19 Sep 2023

What’s new in this release?

SmartUI

We’ve improved how CloudWatch logged events, allowing you to search and analyze detailed event logs.

KYC

We’ve added new connector metrics and have included driver name on metrics submission, to make it easier to track and analyze data.
Our IDV Service has been further improved by Implement polling when initProcess is in progress to check for complete status.
Several updates have been made to connectors to
- consider the document type when submitting documents
- prevent reusing tokens if there’s an error with the OCR processes
- add session ID to billing data

Portal

We’ve implemented a few updates the FrankieOne Portal that include release versions when sending information. This further improves the user experience by allowing versioning.

Fraud

For additional security and accuracy, we’ve made it possible for customers to run fraud rechecks on an entity already checked.

12 Sep 2023

What’s new in this release?

OneSDK

The latest release of FrankieOne OneSDK now comes with support for Onfido Motion for both headless and headed workflow. For optimal results, the option will be used by default.

KYB

With this release, we’re implementing the beta version of the Visual Ownership Tree within the UBO Report. Using this feature, customers are able to view the actual share owners in a diagrammatic tree format. This allows a deep dive into the share holding structure showing individual percentage ownership of investment represented in a PDF as tree structure.

KYC

An update to the KYC PDF has been implemented, to further protect PII and avoid unauthorised access.
A hotfix has been applied to ensure that the correct status message is returned when OCR issues are encountered.

Portal

Several security updates have been implemented. These pre-emptive fixes ensure that the platform is running with the highest security protection.
We’ve added a column to the organization table to store account IDs for billing and administrative purposes.

22 Aug 2023

What’s new in this release?

KYC

A fix to prevent an issue where an archived entity continue to have ongoing media checks running has been applied.
Another fix has been implemented to prevent billing codes being mixed up.
Audit logs have also been improved to prevent generating errors.
A fix to prevent supporting documents with blank ID numbers from being validated has also been rolled out.

Portal

Multi-factor authentication or MFA

To further strengthen account security, we’ve implemented the option to enable multi-factor authentication, or MFA in account management.
Through MFA, users can add an additional layer of verification to the account login process, reducing the risk of security breaches from occurring and keep user data safe.
This new feature lets users enable, set up and login with MFA on their accounts, and disable it when necessary. For admins, the user management tab now shows MFA status of users.
For this release, users can choose to use either an authentication app or email for MFA.
We’ve also released several fixes to keep the portal performing optimally.

09 Aug 2023

What’s new in this release?

KYC

The team applied several fixes that address issues on document mismatch types, supporting documents validation, billing codes and new DOB format handling.
Updates were also implemented to support Onfido Motion integration to Smart UI and OneSDK.

KYB

Several fixes and updates were implemented to improve the product.

Portal

Due to local regulatory changes, FrankieOne won’t be able to send unregistered alphanumeric SMS titles. Because of this development, we’re applying a new required setting that allows customers to configure their own SMS sender IDs that they have registered.

25 Jul 2023

What’s new in this release?

Portal

The FrankieOne Portal user login experience has been rebuilt and refreshed. This new version provides a consistent experience across the Portal using our new design language. From user login to password reset interfaces, we’ve made the experience frictionless and intuitive.
Our new design system provides improved performance in desktop and mobile environments, while enhancing the prevention of security vulnerabilities.
Several bug fixes were also implemented that address UI issues with OCR-date mismatch and failed login attempts.

OneSDK

To further increase the performance of our verification and fraud detection during onboarding experience, we’ve added Mastercard IDV to FrankieOne’s OneSDK solution. Through this integration, our customers can benefit from Mastercard IDV to perform document and biometric capture and verification.

KYB

Information on companies’ Share Capital is now available in when you use the FrankieOne API and Portal and when you generate PDF reports.
API - available as shareCapitalGroup in checks response
Portal - available in the Owners & Officeholders tab
PDF - available in both Single Level & UBO reports
Additionally, historical information on officeholders is also now available in when you use the FrankieOne API and Portal and when you generate PDF reports.

Note Both these information (companies’ Share Capital and historical information on officeholders) won’t be available for previously onboarded companies.

04 Jul 2023

What’s new in this release?

Portal

To improve the overall user experience of managing the settings in the Portal for Admin users, we redesigned and refreshed our Portal navigation, moving the Admin panel into the Settings menu, under the Profile drop-down menu. Once the Settings option is selected, the Settings page is opened. Within the Settings page you will find General, Role Management, and User Management settings.
Additional minor UI updates were implemented to further improve user experience.

OneSDK

FrankieOne SmartUI Onfido widget has been updated from version 8.3.0 to version 12, to fix issues that some users were encountering with the previous version.
The OneSDK Wrapper version log has been updated in the public documentation to provide more information about the releaseVersion you can use in the object passed to idScanVerification.

KYT

Various bug fixes and and optimizations have been implemented to further improve our KYT product.

Platform

Various bug fixes and and optimizations have been implemented to further improve the performance of the FrankieOne platform.

20 Jun 2023

What’s new in this release?

SmartUI

An updated ID validation has been implemented for NZ and AU Passports, allowing a more intuitive way of entering the Passport ID.

Onfido Widget

FrankieOne SmartUI Onfido widget has been updated from version 8.3.0 to version 12, to fix issues that some users were encountering with the previous version.

Portal

To improve the overall user experience of managing the settings in the Portal for Admin users, we’ve move the Settings option under the Profile dropdown menu. Once the Settings option is selected, the Setting page is opened. Within the Settings page you will find General, Role Management, and User Management settings.

KYC

We’ve added new configuration for address enhancements, making it easier to split out street information to compensate for Google geolocation. This new configuration will be an optional opt in for our clients. When enabled, this feature will help reduce failed applications because of errors in their address formatting.
We’ve also added a new IDV provider that will give even more capabilities and options to perform further IDV “OCR” and Biometrics checks.

KYB

The next version of the KYB API is now currently in Beta with the Organizations endpoint being rigorously tested currently.
Additional enhancements for alarms during releases.

Fraud and Transaction Monitoring

Updates to the reset password email to display the FrankieOne Logo to easily distinguish emails from us.
Additional fixes and enhancements to the OCR report to make the table and dates more consistent.

23 May 2023

What’s new in this release?

SmartUI

FrankieOne clients can now use the Smart UI Onboarding flow to capture Name, DOB, Driver’s License information, and Address to verify their customers based in New Zealand.

Fraud

A fix has been implemented for the Onboarding, **Monitoring **and **Fraud **entities filters to retain their selection when the user goes to a particular entity and back.

10 May 2023

What’s new in this release?

KYC

Enhanced address matching logic for our Equifax Canada connection

27 Apr 2023

What’s new in this release?

KYC

Enhanced Portal to support Driver’s License in the ID Type field for China
Enhanced the UI/UX of OCR report section in the Biometrics/OCR tab in Portal addressing the following issues:
Added Card Number to the right column for Australian Driver’s License

UX enhancements:

Redesigned the two columns to make it easier for users to compare the OCR extracted data vs Customer reviewed data
Changed the field titles based on the document type so it’s clearer for users
Changed the display of ID images so they’re visible on the left hand side on the same page

04 Apr 2023

What’s new in this release?

KYC

Updated Portal to remove AML Match Strength column from the PEP/Sanctions tab for customers on Comply Advantage

22 Mar 2023

What’s new in this release?

KYC

Updated Australian Driver License Card Number instructions for Victoria (VIC) to accurately instruct users where to find their Card Number when using Smart UI
Updated default consent language in Smart UI and Portal to align it with recommendations from our data source partners and legal advisor
Added a new column in Uploaded Documents table of the Supporting Documents tab to display document “Uploaded Date” in Portal

KYB

Defect fix - When International KYB profile API is used, in certain jurisdictions, there would be additional information present. Notably, in GB, PersonsOfSignificantControl would now include “NatureOfControlList” that provides further details on the PSC

07 Mar 2023

What’s new in this release?

KYC

Improved DVS connector audit log for error logging in case of more than one document type
Change made to our OCR API to make scan file optional in the request so that customers can run OCR on the existing documents where they have already captured the ID scan

21 Feb 2023

What’s new in this release?

Fraud & Transaction Monitoring

Introduction of Risk Level “Unknown” for Fraud and AML Risk Rating - This risk rating is returned in edge cases when an unexpected risk level is returned and needs to be investigated

07 Feb 2023

What’s new in this release?

KYC

We’re enhancing one of our existing Asian vendors that currently verifies a Chinese National ID to include the ability to
- verify multiple Chinese data sources (to achieve a 2x2 match),
- verify Chinese Passports, and
- Chinese Drivers license

If interested in running additional Chinese checks, please contact your Customer Success Manager

KYB

Performance improvements for single level & UBO report generation

24 Jan 2023

What’s new in this release?

KYC

Fixed Country of Issue field dropdown height and width issue in Smart UI

KYB

CompanyNameInEnglish field is available in International KYB search & profile APIs. This is available for the following jurisdictions: AE, CN, HK, IL, JP, and VN

Fraud & Transaction Monitoring

Expanded on Sardine signals for more information

13 Dec 2022

KYC

Enabled additional supporting document types in Smart UI. Updated list can be found here.
Fixed a UI issue where portal users were allowed to download “All Customer Records” report for more than 1 account at a time
One of our Indonesian vendor partners has notified us of a government requirement for their service to provide email and phone from the 11th of December as capture elements only. We now will pass through email and phone for their Database ID verification service. We’ve reached out to impacted customers.
We’re live with a new partner in Canada, if interested in running Canadian checks please contact your Customer Success manager.

KYB

International KYB - Retrieval speed improvements for registry documents

30 Nov 2022

KYC

Made UI enhancements to Supporting Documents tab in Portal and added more document types that are now supported via Portal and API. Updated list can be found here.

KYB

Defect fix - International KYB search by name for languages other than English
Support for International KYB cancelled order status in webhook notifications

15 Nov 2022

KYC

Fixed an issue where result of entity.update.check.status function wasn’t being cached

KYB

International KYB profiles now support lite profiles improving coverage of jurisdictions
Fixed an issue with registration_authority_code parameter while creating International KYB business profiles
Improved error reporting for International KYB

Fraud & Transaction Monitoring

SmartUI is enhanced to support device & customer behavioural biometrics Fraud checks at the time of customer onboarding. This feature is optional.

02 Nov 2022

What’s new in this release?

Bug fixes and other improvements were implemented.

18 Oct 2022

Fraud & Transaction Monitoring

More descriptive audit log entries for risk checks
Consolidation of audit logs for bulk update

27 Sep 2022

KYC

Expanded the Default Country admin settings in Portal to auto populate default country for Biometrics “Send SMS link” when performing Biometrics for the first time and when restarting.
Made UI improvements to the AML database result details section in Portal.

Added a functionality in Portal where users of IDV2 are able to refresh results of Biometrics performed by an entity.

Things to note:

Refreshing results takes about 15-20 seconds on average.
When services are slow, results take some time to be fully updated. In this instance, reloading the page may help.

KYB

Business ownership query results now include ASIC review date
Defect fix - deactivated associated parties are hidden in portal

Fraud & Transaction Monitoring

Fraud/AML Portal listing permissions
Additional validation and bug fix on the PATCH API endpoint

13 Sep 2022

KYB

Owners & Officeholders tab now shows if an individual’s updated name is different from registry data
Fixed an issue where an individual profile status wasn’t matching the status shown on the Owners & Officeholders tab
Added support for display of international addresses in Single Level & UBO reports
Single level & UBO reports now show if an individual’s updated name is different from registry data

Fraud & Transaction Monitoring

Updated the table on the Fraud/AML tab to load all unresolved alerts for an entity.
Bulk action feature released enabling users to action multiple alerts simultaneously in the Portal.

30 Aug 2022

KYC

From 1 September 2022, the card number on an Australian Drivers Licence (DL) will be a mandatory verification field for NSW, ACT, SA, TAS, NT and WA-issued licences.
Fixed an issue where an entity’s risk score was preventing the entity from being onboarded.
Fixed an issue where the customer records report download had an inaccessible link explaining how to decrypt the file.

KYB

New API endpoint to request status of an International PDF registry document order. Documentation available here - https://apidocs.frankiefinancial.com/docs/status-of-a-document-order

Fraud & Transaction Monitoring

Column display manager feature to enable admin users to select which columns are displayed in the Fraud/AML tab.
Implementation of new bulk resolution API to enable users to resolve multiple alerts simultaneously.

SmartUI

From 1 September 2022, the card number on an Australian Drivers Licence (DL) will be a mandatory verification field for NSW, ACT, SA, TAS, NT and WA-issued licences.

18 Aug 2022

KYC

Updated address fields in Portal for US by listing states in dropdown menu, relabelling ‘Postal code’ to ‘Zip code’, removing District field and updating mandatory fields
Relaxed address field validation in Socure
Fixed an issue where Personal Info tab showed Buddhist DoB for customers not configured to have Buddhist DoB in Portal

KYB

Defect fix - Setting the Organisation profile consistently when created via the portal.

Fraud & Transaction Monitoring

New “Case Opened” column added to the Fraud/AML tab that indicates the date of the oldest Needs Attention alert for an entity.

02 Aug 2022

What’s new in this release?

KYC

Updated the Suburb field in Portal to display it properly for AU when customers use either Town or Suburb in the API
Added a separate field in Portal profile to display “SSN” for US in the ID document section. Also, added a validation to the input in Portal which only accepts numerical characters and 4 or 9 digits only.
New Settings tab created for Portal admin users to manage basic Portal configurations, initially launching the default country setting

KYB

Defect fix - Some entities weren’t showing joint holding correctly.

Fraud & Transaction Monitoring

Additional Device and Behaviour datapoints now being sent in the check response

20 Jul 2022

KYC

Fixed an issue in Equifax connector where fake address displayed as passed on Frankie portal even though Equifax returned failed response
Applied stricter set of filters to the list of supplied addresses in order to avoid sending bad addresses to Equifax and Experian connectors

KYB

API to fetch an entity’s parent organisational entities. Refer documentation for details.

Fraud & Transaction Monitoring

Fix deployed to resolve duplicate entities being created via Smart UI and KYT service.
Fix deployed to resolve scenario where entities are incorrectly displaying as Needs Attention.
Fix deployed to resolve entity list loading error on the Fraud/AML tab.

Smart UI

Onfido Widget is updated to use the latest Onfido Web SDK version (8.1.0)
Added support for Australian Drivers Licence card number (NSW, ACT, SA, TAS, WA and NT). From 1 September 2022, the card number on a driver licence (DL) will be a mandatory field for NSW, ACT, SA, TAS, WA and NT issued licences. Customers can now additionally enter the card number on the screen (Optional input).

30 Jun 2022

What’s new in this release?

KYC

Updates and fixes were implemented to improve the overall performance of the KYC service.

16 Jun 2022

What’s new in this release?

KYC

Roles/Users management in the parent and child accounts: An admin user managing users in the portal are now able to see what roles have been created in their child accounts and the child should be able to use any role that’s been created by the parent
Updated mandatory address fields for country UK in Portal
Fixed a bug where the ruleset display in Portal wasn’t matched to the ruleset requirements
Added a dropdown description for each ruleset in Portal to make the requirements more clear for users
Hidden ‘Monitoring’ column in the ‘Monitoring’ tab in Portal

KYB

Continuous monitoring of business entities for any structural changes or alerts
The reporting CSV file will now include business entities as well as individuals

Fraud

Fraud and AML risk levels are displayed for each entity on the Fraud/AML tab.
Permissions now implemented for the Fraud Risk Score table, restricting the viewing of this table to users with Fraud permissions.

02 Jun 2022

What’s new in this release?

KYC

Added support for Australian Drivers Licence card number. From 1 September 2022, the card number on a driver licence (DL) will be a mandatory verification field for NSW, ACT, SA and TAS issued licences.
The card number is a unique identifier which is updated each time a driver’s licence is re-issued.

The number can now be passed as an optional extraData Kvp when adding an Australian Drivers licence to an entity. More information on how this can be found on our AUS: Driver’s Licence documentation page
- Added a document number field for driver license in Portal
  - The mandatory config isn’t yet in place in Portal, so the field can be left blank
  - This field isn’t displayed for VIC and QLD
  - The existing verified driver licenses are uneditable by default (unless the officer intentionally wants to edit or re-verify it), to prevent forcing to enter document number for existing documents when the field becomes mandatory
Made Birth Certificate Registration Number an optional field in Portal and in the API via Equifax
Fixed an issue related to parent-child account role permissions where multiple system roles were displayed in the parent account in the user management tab
Fixed an issue where users yet-to-commence KYC were incorrectly appearing as Timeouts

KYB

Validation added when a report type isn’t selected for generation.
Manual PEP check option added when an entity is created without running PEP check.
International KYB - ability to list and fetch different types of reports from a variety of jurisdictions through API. More information can be found at https://apidocs.frankiefinancial.com/docs/get-started-with-kyb.

Fraud

Permissions now implemented for the AML Risk Score table restricting the viewing of this table to users with AML permissions.

Smart UI

Minor Cosmetic defect fix for buddhist date to support 320 pixel devices.
Defect fix for Onfido widget requesting wrong document types:
- Supporting documents were being treated as ID Documents by BFF “External IDV” endpoints

Portal

Carousel feature implemented on entity profile screen to support smaller screens (1280px width). Users with smaller screens can now use the arrows as per screenshot below to navigate through the tabs on the Entity Profile page.

19 May 2022

What’s new in this release?

KYC

Added support for Centrix BNPL arrears flag. The New Zealand Credit Bureau (Centrix) records where an individual is in arrears with a Buy Now Pay Later (BNPL) provider. This information is made available to other BNPL providers to assess risk when provisioning a new customer. We’ve added support for this information to be returned as part of the KYC check done on the Centrix database for NZ citizens. The following KVPs are returned as part of the check for eligible subscribers;
- “BNPLOverdue”
  (True/False)
- “StatusDate”
  (If BNPLOverdue = “True”, set to date Overdue status was last updated)
- “BNPLArrearsCount”
  (If BNPLOverdue = “True”, this field will provide a numeric count of the number of BNPL providers that the subject is currently in arrears with.)
Added support to be able to “step-up” a PEP check to include adverse media. When a standard PEP check is run, and then subsequently the check is changed to PEP & Adverse Media (pep_media) a new check will be triggered rather than utilising the prior PEP check results
Fixed two issues in the Portal Biometrics tab
- OCR report - image not displaying
- Biometrics checks displaying multiple times
Fixed an issue in the Portal Onboarding & Monitoring tabs were issue label tooltips weren’t displaying correctly

KYB

Ability to re-run previously run reports in portal
If the entity has no risk score in the risk model in portal the modal for manual override now appears fully on the screen when selected

Fraud & Transaction Monitoring

Manually actioning fraud or AML cases will create a log in the Audit Report
Webhook notifications created when a fraud or AML case status changes
Columns on the Fraud/AML tab updated to remove redundant data. The following columns were removed:
- Type
- Profile Status
- Recipe
- Risk Level (KYC)

05 May 2022

KYC

Added configuration to Creden connector audit logs to hide LED & Biometric information when checks aren’t performed

Smart UI v4

Enhanced Smart UI v4 to use generic images in National ID flow. This change isn’t applicable for Thailand, Singapore and Indonesia.
Defect fix for the issue where ACT wasn’t appearing in the list of states for specific screen sizes.

20 Apr 2022

What’s new in this release?

KYC

Redesign of the Portal biometrics tab to introduce expandable sections. Functionality remains unchanged.
Customer ID removed from the Personal/Info tab in the Portal. This identifier is always displayed when viewing an entity above the tab navigation pane.
Fixed an issue where long recipe names aren’t displayed in full in the Portal
Fixed a bug where Buddhist date of births that fell on a leap year (29th Feb) displayed as invalid
Reduced the width of login input fields (Email & Password)
Fixed a bug in Portal where the customer ID search couldn’t be cleared after submitting a search
Fixed a bug where issues didn’t always display on the Device/Customer Characteristic tab in portal on initial load
Fixed a bug where valid KYC checks were failing when address was included in the payload
Fixed a bug where the suburb wasn’t being correctly mapped to KYC check

KYB

Fixed an issue where the “Run PEP check” button was enabled even after PEP check was run.
Fixed an issue where longer MCC descriptions weren’t displayed properly. Supports descriptions roughly up to 80 characters wide (550 pixels).

Fraud & Transaction Monitoring

When checking an activity’s risk, frankieId has been renamed to entityId in the request and response bodies. Note: we will maintain backwards compatibility with the previous name to support existing clients.
When listing an entity’s cases or getting an entity’s fraud risk level, if the entity can’t be found the API will now respond with a JSON object containing the request ID and other error details.

12 Apr 2022

What’s new in this release?

KYB

On an existing Business entity, you can now associate any new or existing party, individual or company, to that entity as a new owner/officeholder.
- These new owners/officeholders are classified as associated parties, and can be assigned a role type e.g. director, shareholder, trustee…
- You can either leave them visible in the portal or hide them from the portal view
- You can edit an added entity and change the roles chosen for them
- You can remove an added entity from the Associated Parties section

More info - https://apidocs.frankiefinancial.com/docs/associated-parties

KYB

Using the API on an existing entity, you can now associate any existing party, individual or company, to that entity as a new owner/officeholder.
Using the API on an existing entity, you can now create a new entity and subsequently associate any existing party, individual or company, to that entity as a new owner/officeholder in the same call.
Using the API the above associations can also be removed.

More info - https://apidocs.frankiefinancial.com/reference/createassociateentity

31 Mar 2022

What’s new in this release?

Portal

License number and License version are made mandatory
Improved password reset error handling for portal log in
Other UI bug fixes
Biometrics “resend” the link via the FrankieOne Portal update.
1. When you “Start Biometrics” and or “Resend” Biometrics from the portal we’ve now standardised the biometrics options presented to your customers.
2. The document selection and what’s displayed to users will vary depending on your configuration AND what Government ID documents are already on the profile. The various options and outcomes:
3. The customer has no selected government ID on their profile;
- When you trigger Biometrics they will be presented with all the standard document types: Passport, National ID and Drivers Licence. Note the customer needs to select one and proceed through biometrics on that selected document type.
1. The customer has a Drivers Licences on their profile;
- they will be presented with the Drivers Licence biometrics option.
1. The customer has a Passport on their profile;
- they will be presented with the Passport biometrics option.
1. The customer has a National ID on their profile;
- they will be presented with the National ID biometrics option.

Standard document types supported are:

Passport
National ID
Drivers License

17 Mar 2022

What’s new in this release?

KYB

Ability to have long customer references in portal
Ability to view and change Merchant Category Codes in Portal

Smart UI v4

Enabled Smart UI v4 to handle users with Buddhist Date of Birth. This has also been enabled via API specifically Creden (1 exception detailed below).

Portal

Improved portal role management between parent and child account users

Core

The process of starting the IDV report generation can sometimes take more than a few seconds, which impedes customer onboarding flow. We’ve allowed for https://apidocs.frankiefinancial.com/reference/updateentityinitidvprocess to use the X-Frankie-Background header to turn this into an asynchronous process. See here for more details on the process and here for more on how to work with asynchronous processes.

Edit customer Business profile in Frankie Portal

The edit business profile interaction has moved to a different area in the portal. We’ve also addressed an issue where long customer references didn’t fit within the customer reference field

Ability to view and change Merchant Category Codes (MCC)

Other information section visible where customer has a MCC

Navigate to the edit customer profile

Update MCC and save. This will refresh the risk scorecard

Exceptions to handling Buddhist Date of Birth

Buddhist Leap Year is currently not handled both via Smart UI and Creden. Planned for future releases

Sample error message when Buddhist Leap Year is added

03 Mar 2022

What’s new in this release?

Smart UI v4

Integrated Analytics. Version log and CSP updated.

KYB

Added a ‘Fraud Check’ tab to business profiles
This tab will house any fraud results for customers running fraud checks as part of their KYB onboarding
Fixed an issue where an entity type wasn’t populating Beneficial Ownership in PDF report
Added additional tagging for when DOB and First/Last name is changed and is different from what’s in registry data

Core

Improved geolocation error handling

Portal

Portal labels renamed as below:


From	To
Personal Info / KYC	Personal Info
Blocklist matches	Blocklist
Duplicate matches	Duplicates
Fraud Check	KYC Fraud Check
Document Upload	Documents

17 Feb 2022

This Release updates the below modules

Portal
Smart UI v4
Core
KYB

Main updates as follows

Portal
- Automatic resolution when an inactive entities is identified as a duplicate.
- Added “Risk” filter option to the drop-down issue menu
- Added tooltip and copy button to support display of long customer reference
- Improved stability and included performance monitoring
Smart UI v4
- Separated acceptedCountries for documents and addresses in Smart UI giving customers flexibility to choose country of addresses not linked to the list of country documents that they want to accept as ID documents. API docs updated https://apidocs.frankiefinancial.com/docs/smart-ui-configuration
Core
- Added retries to Biometrics failures
- Enabled handling of long customer reference up to 255 characters
KYB
- Ability to select a recipe and send a smartUI link (including support document) via SMS from portal for UBOs and officeholders (in beta with select customers)
- Tagging any changes or updates PII that’s different to registry data
- Enabled ability to run PEP checks following a credit report for businesses

01 Feb 2022

This Release updates the below modules

Portal
Smart UI
Core

Main updates as follows

Portal
- Fixed issue where Facial recognition report in the Biometrics tab wasn’t showing description tooltip of the status similar to the other reports
- Shortened the URL which is sent to users when they’re sent the biometrics SMS URL through the portal
- Added support for displaying native name and buddhist dob in the profile form when creating a new profile
- Improved error description when opening audit report tab for users is in the wrong child account
- Fixed issue where the Fraud tab displayed results even when the check was cleared. Users will now see a “No FraudCheck matches found” which is the expected outcome.
- Improved duplicates and blocklist data flow
- Integrated Analytics and added NPS score tracking
- Addressed display issue for passed LED checks in portal
Smart UI
- Fixed issue where phrases file had defaults in Thai characters instead of English
- Updated Smart UI v4 consent language
- Fixed small UI issues
- Updated postcode field to be mandatory
- Added retries to errors
- Improved display of error messages for users
Core
- Core update to add new Organisational Risk configuration - users can now reference non beneficial or beneficial share % ownership as a risk factor

13 Jan 2022

This release updates the below modules:

Core
Portal
Connectors

Main updates as follows

Core updates to:
- address a timing issue with getting entities during biometrics process
- Enable risk configuration for Organisations to check for Entity Type and whether shares are beneficially held
Portal updates:
- Portal users who have only child account access are able to assign cases to users who also have parent level access
- Medicare name shown in customer info tab
- Improve portal error logging
New Connector - Netbay
- Used for LED checks in Thailand

LED checks in Thailand

LED checks in Thailand can now be checked against Netbay’s API service. You will see these checks as a Fraud check type in Frankie Portal.

Where there has been no LED hit entity will be displayed as follows:

Where there has been a LED hit entity will be displayed as follows:

You have option (depending on your risk policy) to update mark check as false or true positive

21 Dec 2021

This Release updates the below modules

Core
Portal

Main updates as follows

Core updates to:
- add cached search from Kyckr service
- better manage business and individual names for Sole Traders
- address a timing issue with getting entities during biometrics process.
Portal updates to
- add ‘Fraud’ to available filter options in issues drop down
- Improve portal dashboard load time
- UI changes to manage long names business names in ABR summary page in portal

13 Dec 2021

This Release updates the below modules

Core
Portal
Smart UI

Main updates as follows

Core updates to be able to manage
- Better handle individuals who have an ownership interest across multiple businesses
- Ability to refresh risk scorecard on demand
- Ability to replace and expire previous AML searches
- IDV checks with both live photos and videos
Portal updates to
- enable ability to send a Smart UI link to individuals identified through an ownership query - in beta with select customers
- Ability to save customer information in portal without confirming consent
- Resolved redirect issue when setting password
SmartUI
- Enabled upload of larger file sizes
- fix to address errors with some file uploads and mime types

KYB - Send Smart UI link in Portal (Beta)

Following an ownership query (UBO or Single Level business report) a Business’ Owners, office holders and Beneficial Owners are displayed in Frankie Portal within the owners and office holders tab.

From here, we’ve enabled the ability for you to trigger a smart UI link (to send via SMS) to KYC any individuals of interest

NOTE: To use the send list feature, you will need to:

Move or use our SmartUIv4 - https://apidocs.frankiefinancial.com/docs/migrating-v3-to-v4
Work with our Customer Success team to config settings for the SMS and SmartUI within our portal

30 Nov 2021

This Release updates the following modules:

Service Core
Portal
SmartUI

Main updates are as follows:

Adding a new “Digital ID” issue flag and flagging profile as “Needs Attention” where customer has used a Digital ID
Better handling of multiple business names in Business reports and portal
Bug fix to better handle errors from Equifax and Experian credit header checks
Add additional logging to IDV service to better manage hash’s related to document uploads
Support of National ID (Social Security Number) in Frankie API
Release of a new Smart UI branch (v4)

Digital ID flagged as needs attention

Customers who complete their onboarding with a Digital ID will now have an issue flag (Digital ID) and will be flagged as “Needs Attention”. From here, portal users can then follow up with the customer for additional information or request customer to restart the Biometrics process.

Note: Profile will need to be Manually Passed once outstanding checks have been resolved. Portal users may need an update user permissions (Override Entity Profile Status) for this.

Smart UI v4

We’ve upgraded our SmartUI to a Major Version. This version is available for you to test and migrate to today. Benefits of moving to new version of the SmartUI are below:

Item	Customer Benefit
Faster load times	70% reduction in SmartUI load time enabling faster onboarding and reduced chance of potential drop outs
HTML consent text	Ability to apply HTML as consent script
More configurations	Ability to configure (turn on or off): 1. Digital Drivers License 2. Enable “Gender” capture 3. Enable “Marital Status” capture
SmartUI in additional countries	Onboard customers in: 1. Singapore 2. Indonesia 3. Thailand
Upload Support Documents	Our customers are at times required to provide supplementary documents to support a verification check, for example Proof of Address or House Registration/Rental Agreement. These support documents can’t be verified against a public database and require manual verification. To solve for this use case we’ve developed a document page within the SmartUI. Please reach out to your account manager before turning this on.
More phrases	Phrases allow you to bring your own copy across the SmartUI. In latest version you will get complete coverage across each and every page

How to test new Smart UI in your own enviroment:

You will need to use this config:

Text

interface IWidgetConfiguration {
  idScanVerification: boolean | {
    releaseVersion: string;
    welcomeScreen: boolean | {
      title: string;
      content: string[];
      ctaText: boolean | string;
    };
    useMobileDevice: boolean;
    useLiveness: boolean;
    injectedCss: string;
    enableLiveDocumentCapture: boolean;
    language: { [key: string]: IWidgetConfiguration['phrases'] } | null;
  };
  frankieBackendUrl: string;
  documentTypes: TDocumentTypes;
  welcomeScreen: boolean | {
    htmlContent: string | boolean;
    ctaText: boolean | string;
  };
  maxAttemptCount: number;
  phrases: { [key: string]: unknown } | null;
  successScreen: {
    ctaUrl: string | null;
    ctaText: string;
  };
  pendingScreen: boolean | {
    htmlContent: string | null;
    ctaActions: { url: string; text: string }[];
  };
  failureScreen: boolean | {
    ctaUrl: string | null;
    ctaText: string;
  };
  progressBar: boolean;
  checkProfile: string;
  googleAPIKey: string | false;
  acceptedCountries: string[];
  ageRange: [number, number];
  dateOfBirth: TConfigDOB;
  organisationName: string;
  consentText: string | null;
  requestAddress: boolean;
  requestID: boolean;
  lazyIDCheck: boolean;
  disableThirdPartyAnalytics: boolean;
  injectedCss: string;
  injectedCssTagID: string | null;
  saveOnly: boolean;
  documentUploads: null | boolean | DocumentUploadConfig;
}
type TDocumentTypes = (TSupportedDocuments | UserDocConfig | DocConfigBody)[];
type TSupportedDocuments = 'PASSPORT' | 'DRIVERS_LICENCE' | 'NATIONAL_HEALTH_ID' | 'NATIONAL_ID';
type UserDocConfig = { type: TSupportedDocuments } | TPassportConfig | TDriversLicenceConfig | TCustomDocumentConfig;
type TPassportConfig = { type: 'PASSPORT'; idExpiry?: boolean };
type TDriversLicenceConfig = { type: 'DRIVERS_LICENCE'; digitalLicence?: boolean };
type TCustomDocumentConfig = {
  type: string;
  label: string;
  subtitle?: string;
  customEventPayload: { [key: string]: unknown };
};
type TConfigDOB = {
  type: TDOBTypeSupport;
};
type TDOBTypeSupport = 'gregorian' | 'buddhist';
type DocumentUploadConfig = {
  uploads: DocumentUpload[];
};
type DocumentUpload = {
  title: string;
  description?: string;
  types: TDocumentUploadType[];
};
type TDocumentUploadType = DocumentType | TDocumentUploadTypeObject;
enum DocumentType {
  DRIVERS_LICENCE = "DRIVERS_LICENCE",
  PASSPORT = "PASSPORT",
  VISA = "VISA",
  IMMIGRATION = "IMMIGRATION",
  NATIONAL_ID = "NATIONAL_ID",
  NATIONAL_HEALTH_ID = "NATIONAL_HEALTH_ID",
  CONCESSION = "CONCESSION",
  HEALTH_CONCESSION = "HEALTH_CONCESSION",
  PENSION = "PENSION",
  MILITARY_ID = "MILITARY_ID",
  BIRTH_CERT = "BIRTH_CERT",
  CITIZENSHIP = "CITIZENSHIP",
  MARRIAGE_CERT = "MARRIAGE_CERT",
  DEATH_CERT = "DEATH_CERT",
  NAME_CHANGE = "NAME_CHANGE",
  UTILITY_BILL = "UTILITY_BILL",
  BANK_STATEMENT = "BANK_STATEMENT",
  BANK_ACCOUNT = "BANK_ACCOUNT",
  INTENT_PROOF = "INTENT_PROOF",
  SELF_IMAGE = "SELF_IMAGE",
  EMAIL_ADDRESS = "EMAIL_ADDRESS",
  MSISDN = "MSISDN",
  DEVICE = "DEVICE",
  VEHICLE_REGISTRATION = "VEHICLE_REGISTRATION",
  PROOF_OF_ADDRESS = "PROOF_OF_ADDRESS",
  EXTERNAL_ADMIN = "EXTERNAL_ADMIN",
  CHARGES = "CHARGES",
  PRE_ASIC = "PRE_ASIC",
  ANNUAL_RETURN = "ANNUAL_RETURN",
  REPORT = "REPORT",
  TRUST_DEED = "TRUST_DEED",
  PARTNERSHIP_AGREEMENT = "PARTNERSHIP_AGREEMENT",
  ADMIN_CHANGE = "ADMIN_CHANGE",
  COMPANY_REPORT = "COMPANY_REPORT",
  CHECK_RESULTS = "CHECK_RESULTS",
  OTHER = "OTHER",
  RENTAL_AGREEMENT = "RENTAL_AGREEMENT",
  TAX_STATEMENT = "TAX_STATEMENT",
  HOUSE_REGISTRATION = "HOUSE_REGISTRATION",
  YELLOW_HOUSE_REGISTRATION = "YELLOW_HOUSE_REGISTRATION",
  WORK_PERMIT = "WORK_PERMIT",
  EMPLOYMENT_CERTIFICATE = "EMPLOYMENT_CERTIFICATE",
  NOTARY_PUBLIC_ID = "NOTARY_PUBLIC_ID"
}
type TDocumentUploadTypeObject = {
  type: string;
  label: string;
};

Once ready simply point your production SmartUI to:

Text

<script src=“…/v4/ff-onboarding-widget.js”>

18 Nov 2021

This Release updates the below modules

Ongoing Monitoring for PEPs & Sanctions and/or Adverse Media Service
Upgrade to Biometrics (Onfido) SDK

Main updates as follows

Enabled ‘name variation’ matches as part of monitoring PEPs & Sanctions and Adverse media hits. This will increase frequency of ongoing hits
Portal update to improve user experience
Upgrade to Onfidos latest SDK to better handle large file sizes and apple browser format(s)

Name Variation

Enabling ‘name variation’ matches means that you will see more (and richer) PEPs & Sanctions and Adverse media hits for review. So for example, “Jeffrey Henry Worboys” will now be matched with “Jeffrey Worboys”

Portal UI & UX updates

PEPs & Sanctions and Adverse media hits for customers who have already been onboarded (i.e. those in Monitoring tab) will now remain in the monitoring tab.

Understanding updates to the Monitoring tab

You will now see any issues column within the “Monitoring” tab
Any customers with a PEPs & Sanctions or Adverse media hit will have a corresponding issue tag
Customer’s risk score card and status will also change in accordance with your exiting configuration

Resolving customers with a a PEPs & Sanctions or Adverse media hit

From the ‘Monitoring’ tab you can:

click through to any profile of interest
Navigate to the ‘PEPs/Sactions’ tab
Mark hit as True or False Positive as appropriate (any changes will be tracked via the Audit Tab)

11 Nov 2021

This Release updates the below modules

Service Core
Portal
IDV service

Main updates as follows (additional detail after the page break)

Fixed issue where middle name was being added to first name field in Biometrics processing
Fixed issue where some users where biometrics documents are coming up as blank in portal
Improved error logging from our Onfido service to assist with debug
Fixed issue to allow for spaces when submitting ABNs or ACNs
Fixed issue where street name wasn’t saving in blocklist
UI improvements to owners and office holders tab to better align with PDF
Fix to allow generation of Sole Trader UBO reports where entity has no business name

29 Oct 2021

This Release updates the below modules

Service Core
Portal

Main updates as follows:

Enabled ability to add name and DOB (only) to the Blocklist
Fixed issue where users where unable to resolve duplicates where profile was marked to an inactive profile
Fixed issue where users couldn’t enter a manual address outside of Australia
Fixed issue where Biometrics wasn’t displayed if there were multiple checks done for same customer
Fixed issue where users were in a hung state after generating some business reports

Portal

Blocklist - Name and Date of Birth

Users now have the ability to add to their blocklist with just a Name and DOB, simplifying the process to remove and block bad actors.

18 Oct 2021

This Release updates the below modules

Service Core
Portal
SmartUI

Main updates as follows (additional detail after the page break)

Change to persist KYB ownership results beyond ageing for for the owners and officeholders tab
Ability to update profile status after changing profile risk
Added enhancement Event logging in SmartUI

Service Core

Change to persist KYB ownership results beyond ageing for for the owners and officeholders tab. This requires a config update
Resolved race condition issue when trying to run multiple business reports sequentially
Fix to limit number of Creden checks run following a document upload
Resolved an issue where biometrics wasn’t updating to a pass for some entities

Portal

Ability to update profile status after changing profile risk
We’ve enabled the ability to to set a manual status

Before

Update to risk

Set Status NB Any checks need to be passed to allow user to set profile as manually passes

After

SmartUI

Update to consent language script to ensure our customers are covered for all the types of checks we may run.
Added client ID metadata to assist with event logging in SmartUI
Resolved issue where users could press submit multiple times resulting in duplicate profiles

30 Sep 2021

This Release updates the below modules

Service Core
Portal
SmartUI

Main updates as follows (additional detail after the page break)

Update to document image in smartUI (Thailand)
Additional document types added to Frankie API
Increased file size and formats available to support the document upload functiuon
Addressed a SSO issue specific to one customer where they couldn’t see their checks within Frankie Portal
Office Holders, Directors, Beneficial Owners (including ultimate) now available in Portal following an ownership check
Smart UI - Added ability to add support documents (in limited beta)

Service Core

Additionally document types added to Frankie API

DocumentType
['DRIVERS_LICENSE', 'PASSPORT', 'VISA', 'IMMIGRATION', 'NATIONAL_ID', 'NATIONAL_HEALTH_ID', 'CONCESSION', 'HEALTH_CONCESSION', 'PENSION', 'MILITARY_ID', 'BIRTH_CERT', 'CITIZENSHIP', 'MARRIAGE_CERT', 'DEATH_CERT', 'NAME_CHANGE', 'UTILITY_BILL', 'BANK_STATEMENT', 'BANK_ACCOUNT', 'INTENT_PROOF', 'ATTESTATION', 'SELF_IMAGE', 'EMAIL_ADDRESS', 'MSISDN', 'DEVICE', 'VEHICLE_REGISTRATION', 'PROOF_OF_ADDRESS', 'EXTERNAL_ADMIN', 'CHARGES', 'PRE_ASIC', 'ANNUAL_RETURN', 'REPORT', 'TRUST_DEED', 'PARTNERSHIP_AGREEMENT', 'ADMIN_CHANGE', 'COMPANY_REPORT', 'CHECK_RESULTS', 'OTHER', 'RENTAL_AGREEMENT', 'TAX_STATEMENT', 'HOUSE_REGISTRATION', 'YELLOW_HOUSE_REGISTRATION', 'WORK_PERMIT', 'EMPLOYMENT_CERTIFICATE', 'NOTARY_PUBLIC_ID']

Portal

Owners and Office Holders tab - Business Entities

We’ve created a dedicated owner & officeholders tab within the portal to display any owners and officeholder identified following a single level business report or an ultimate beneficial owner report

SmartUI

Support Document Upload (In Beta with select customers)

Our customers are at times required to provide supplementary documents to support a verification check e.g. Proof of Address or House Registration/Rental Agreement. These support documents can’t be verified against a public database and require manual verification. To solve for this use case we’ve developed a document page within the within the smartUI. From here, support documents are visible within the ‘Document Upload’ tab in portal

25 Sep 2021

This Release updates the below modules

Service Core
Portal

Service Core

Ability to return a Single Level Report (PDF) for Sole Traders via API and Portal
Fixed issue that was impacting storage and return of multiple business documents in same call (e.g. a UBO and Credit Report)
Fixed issue where we were getting unexpected timeouts when initialising the Smart UI
Added source provider to check summary in Audit Trail

Fixed issue where checks were being displayed as ‘unchecked’ when ‘unverified’ instead was the correct designation
Fixed issue to better handle the Equifax connector where no document number has been supplied for customers using biometrics
We’re now sending an Entity ID to Creden service to help with connectivity and debugging

Portal

Rulesets

Introduction of Ruleset check stack within the Personal Info/KYC tab. This check stack is used where you have asked Frankie to try match a customer against a combination of ‘recipes’ e.g. 2x Bureau or 1x Bureau + 1x ID. Where you have asked us to match a customer the Ruleset check will display as follows:

Panel 1 : “Priority Matched” - This displays the highest priority ruleset ‘recipe’ that has matched for a given customer

Panel 2: “Rulesets” - This displays all rulesets ‘recipes’ that were sent to Frankie in priority order and their match results

Where a combination of rulesets hasn’t been suppled i.e. checks are run against 1 ‘recipe’ e.g. ‘2x Bureau’, ruleset section will be marked as “unchecked’

Support Document Upload (In Beta with select customers)

Our customers are at times required to provide supplementary documents to support a verification check e.g. Proof of Address or House Registration/Rental Agreement. These support documents can’t be verified against a public database and require manual verification. To solve for this use case we’ve developed a document upload tab within the Frankie portal. From this document upload tab user can manually upload documents within the portal itself or view support documents supplied from our SmartUI widget. From here, users can approve, decline, or make document as needs attention with comments. Please contact your account manager for further information on this feature
Where a recipe requires a document to be reviewed this will be displayed as an issue within the onboarding tab

Users will also see a new check stack within the overview tab

From here, users can review the document and resolve as appropriate

16 Sep 2021

This Release updates the below modules

Service Core
SmartUI

Service Core

Bug fix where where address verification wasn’t being nullified following a change to name and DOB records
Added match scores to audit trail match records
Enabled foreign passport checks via the FrankieOne service

Smart UI

Modification to images (visual aids) used in Thailand

02 Sep 2021

This Release updates the below modules

Service Core
Portal

Service Core

Changes to ID matrix to ensure that any optional fields (if present) e.g. mobile and email are sent as part of the request
Bug fix where MEDB Velocity Rule wasn’t being handled as expected (was marked as ‘pass’ when ‘failed’)
Changes to Onfido connector to turn on Document Report in Thailand and Indonesia
- Modification to OCR report to just look at document type (National ID) where OCR isn’t accurate
- Ability to manually pass a record where user has verified check using a secondary data source
Core support to allow for multiple rules as part of a KYC check request and to provide the matched within as part of the response
Removed duplicated ‘Director’ role as part of our UBO response

Portal

UX improvement - users can now type comments without clicking into the comment box
Bug fix - where address wasn’t populating correct follow an address lookup

25 Aug 2021

This Release updates the below modules

Service Core
Portal
Smart UI

Service Core

Fixed issue with PDF Generation that meant that some PDFs were erroring out
API changes to add place of birth in UBO reports
Fixed typo in audit trail that was displaying ‘a’ as ‘o’
Fixed issue that was impacting ability to call for UBOs for Australia Private Companies
Fixed issue that was dropping Date of Birth in response/result when there were competing data sources
API changes to KYC Directors and UBOs in the KYB report. This includes
- ability to assign recipes,
- view and determine checks performed
- ability to determine when checks are performed (automatically when running UBO report or manually/after the fact)

Portal

Fixed issue that impacted long comments in portal and audit trail
Date and Time stamps now visible for documents in Portal (biometrics/OCR)
Change label of Audit Report icon to “Audit Report”
Fixed issue that was impacting street name and street type validation/data input

Smart UI

Refined error messages
Refined the auto screen size adjustment logic to account for different screen sizes

08 Aug 2021

What’s new in this release?

Portal

Fixed bug that limited the ability to archive some entities in Frankie portal

Smart UI

Zipmex - new feature to make digital ID configurable. This can be turned on and off
- If you want digital licence do - {"type":"DRIVERS_LICENCE","digitalLicence":true} in the documentTypes config
- If you do not want digital licence do { type: "DRIVERS_LICENCE", digitalLicence: false } or as string "DRIVERS_LICENCE"
- Fixed that some customers couldn’t get past the profile page

28 Jul 2021

What’s new in this release?

Service Core

Updates to core to improve (better error handling and richer descriptions) user experience when running our biometrics services :
- Return a Document Report in all cases when we get a selfie document, even if there is no image we can use. This will allow the users to overide the result.
- Improved reporting in the audit trail to indicate when these errors occur.
- Improved reporting in the veripal audit trail to indicate what the match score was if it failed.
- Fixed some bugs that meant a failed Document Report had no actual status, which meant that it couldn’t be overridden
- Fixed a bug that meant that we didn’t always get the latest photo when we retried
- More logging to aid in debugging issues.
- Added download retry (3 attempts) when we can’t retrieve the videos/photos - to help reduce the number of missing selfies/doc scans.
- Added audit trail logs to indicate report initiation and report retrieval (where possible)
- Set the report doc country to match either what the OCR process returns, or the matching doc has. If all else fails, use AUS.
Update to RAPID ID connector that was impacting failover logic

Portal

Fixed issue where vendor/connector checked (and in some instances information returned) wasn’t displaying within the Audit Tab
Biometrics - Better error handling and richer descriptions where a user has failed biometrics checks (e.g. sideways photos or poor lighting)
Fixed issue where Passport OCR results weren’t displaying correctly in portal for some customers
Fixed issue where Manual KYC Still considers prior IDV results. This now considers latest results.
Fixed issue where OCR wasn’t capturing first and last names correct in Singapore
Bug fix to address issue where clear button wasn’t working in google address look up
Bug fix in audit trail where ‘a’ was displaying as ‘o’
Updated links to recipes documentation to reference our new wiki space
Added a new check type ” Check Source Validation” to Overview tab

Smart UI

SmartUI 3-zipmex4
1. change to make postcode mandatory (labelled with an * )
2. fixed address error for Singapore non citizens
Better event and error logging for OCR and Biometrics steps to aid in debugging issues
Configuration change to fix out of focus camera issue impacting android users

26 Jul 2021

What’s new in this release?

Service Core

Connector Improvement - Consistent Experian Partial Name Matches. Where an address check passes but the name check doesn’t or is partially matched, we will now treat the address and dob as no match AND the value for address_matched should be false if we’re calling the name a No Match
Connector Update - We’ve updated the Datazoo connector to use ”.” when no full name is available. This can be used for people with single names or forgeign names. (names that don’t follow the standard western convention)
Connector New - GDC (Global Data Consortium)
Connector New - NCC (National Crime Check)

Portal

Added National ID for Singapore
Introduced 4 new permissions: Update or verify only personal information of an existing entity , Update or verify only document information of an existing entity , Manual KYC for an existing entity , Electronic KYC for an existing entity These new permissions only effect when edit entity
Support to manually override the IDV results to MANUAL_PASS or MANUAL_FAIL

Smart UI

We continue to make further adjustments to the performance of the monitoring and onboarding pages. As before, you should see faster load times where you have a large number of customers to display.
There are no known security impacts to the service through the introduction of these changes.
Support for Singapore
1. National ID
2. Address
Handling Digital drivers licence flow for NSW and SA
Handling Unknown Document Types
Improvements to error screens for SMART-UI
Update to version of Onfido sdk to 6.10.2 to solve the problem with large size of video when using livenes

Bugs / Issues Addressed

The BusinessOwnershipQuery (ownership) and CheckOrganisation (check) operations can now have their parameters, and in particular the checktype(s) to apply, set via named presets.The preset parameters are simply a section in the kyb namespace called preset_parameters which is a map of objects containing the parameters.
A small fix for the heading of duplicate tab In Portal
Portal Dashboard - limiting organisation view to active child view only (if logged in as a child)

30 Apr 2021

What’s new in this release?

Service Core Connectors

Connector Improvement - Consistent Experian Partial Name Matches. Where an address check passes but the name check doesn’t or is partially matched, we will now treat the address and dob as no match AND the value for address_matched should be false if we’re calling the name a No Match
Connector Update - We’ve updated the Datazoo connector to use ”.” when no full name is available. This can be used for people with single names or forgeign names. (names that don’t follow the standard western convention)
Connector New - GDC (Global Data Consortium)
Connector New - NCC (National Crime Check)

Portal

Single Sign On Functionality
You can now integrate your SAML-based SSO service (such as Okta ot NetIQ) to our portal. Contact our service desk for details.
You can now access the Creditor Watch Credit Report including , Payment Indicators and Credit Scores directly through our Portal using the Business profile creation. If you would like to access these reports please contact us for pricing and to set up access.
Split consent has now been updated to be configurable: When you set up split consent you can set up 3 consent boxes within the portal: general, docs, credit header in portal. The general consent will be required when the case officer wants to submit the entity.
Audit Log Improvements
- We’ve increased the audit log maximum record from 100 to 1000 in order to ensure records with larger activity are all captured and shown accordingly.
- We’ve updated the name within the audit log around assigning a Risk Score to “ Risk Scorecard assigned to customer profile”
- Duplicate Checks and their associated results are now listed in the log.
Biometrics (Attestation/IDV)

We’ve made a number of under the hood changes to the service and you should see better performance when rendering results.
- You can now also see videos on our biometrics tab.

Service Impacts

We continue to make further adjustments to the performance of the monitoring and onboarding pages. As before, you should see faster load times where you have a large number of customers to display.
There are no known security impacts to the service through the introduction of these changes.

25 Mar 2021

What’s new in this release?

Feature Improvements

We’ve enhanced the portal audit trail to provide a better understanding of all actions taken on the profile, including sources of data and the channel the request came from.
FrankieOne Analytics - In an effort to continuously track and improve our analytical capability we’ve implemented our own logging and event tracking on our SmartUI. We will be in contact with you around accessing this data in a report for your particular implementation should you wish to see it.

Service Core

New Business Report for Payment Predictor from Creditor Watch.

Portal

We recently updated Frankie Portal to display Tax ID details. You can now edit these details in the edit screen as well.
We’ve made the following enhancements to the Audit log displayed on the portal for each profile.
- We’re logging more information around modifications of any ID document
- Audit logs now include a list of failed searches under KYC Check Results section
- Added channel to show how the KYC was triggered.
- Initial steps to make logs more descriptive with better headings.

Bugs / Issues Addressed

Allow configuration idScanVertification.useMobileDevice to pass through as a configuration.
Fix to clearly flag visas that aren’t verified. They were previously showing as expired. This will be corrected for existing data.
Amendments and Fixes to better handle ambiguous addresses.

Service Impacts

We continue to make further adjustments to the performance of the monitoring and onboarding pages. As before, you should see faster load times where you have a large number of customers to display.
There are no known security impacts to the service through the introduction of these changes.

15 Mar 2021

What’s new in this release?

Visa Tables

This Patch is for the release of the ability to exclude certain visa types within your ruleset. Any Visa Class or Subclass added to the exclusion table will be rejected and fail.

Portal Change

On the portal, this will be flagged with a red banner noting the Visa type is on your specific exclusion list. This can be seen under the specific document type.

API Change:

In the API, the Visa response will be marked as failed. This activity will be logged in the audit trail accordingly.

11 Mar 2021

What’s new in this release?

Feature Improvements

New Document display in personal tab. This new display shows different pieces of information verified by the document.

Service Core

Architectural improvements to continue to build efficiencies in our core system
Improved Health Checks

Portal

You can now Archive and Unarchive a business profile.
New Email format for portal system emails such as Reset Password
Update to allow you to enter an email address to send through the CSV
CSV change to track manual KYC actions for reporting and analytics purposes

Bugs / Issues Addressed

The request report in our dashboard on the portal will now allow you to add in an email address of the recipient
Fix the issue when authenticate by using a machine token from a child organization.
Company profile searches and associated reports has had some minor improvements
Fix Caution Label on the OCR report that was appearing when all details have passed.
Patch fix for unsupported phone number enum(please note this went out on the 12 March 2021)

Service Impacts

We continue to make further adjustments to the performance of the monitoring and onboarding pages. As before, you should see faster load times where you have a large number of customers to display.
There are no known security impacts to the service through the introduction of these changes.

04 Feb 2021

What’s new in this release?

Feature Improvements

We’re pleased to announce the release of our next Know Your Business Report. You can now access an Ultimate Beneficial Ownership Report through our portal.

Portal

As part of building out our KYB functionality, we’ve a UBO company report that can be ordered on a business. The new report option can be selected when you create a new Business Profile.
To further improve Medicare pass rates we’ve provided a clear option on the portal that will ensure that you choose the correct middle name selection that’s provided on a medicare card. Most medicare cards use middle initial only and submitting this for verification improves the likelihood of verification.
We continue to invest in improvements of the user experience on our Portal. In line with this, we’ve updated the styling of our profile section and introduced a new drag and drop feature for uploading documents.

Smart UI

Country Configuration: We’ve amended the configuration for Passport Countries. If you have set up the countries in the configuration then we will display those configured. If you leave this configuration as Null, we will provide a drop-down of all available countries.
Sit Tight Screen: We’ve enabled a new configuration on the widget that will allow you to remove all the wording on this screen if required so that you can transition to your own custom screens or pages without confusing the user.

Service Impacts

There are no performance impacts to the service through the introduction of these changes.
There are no known security impacts to the service through the introduction of these changes.

09 Dec 2020

Release Summary

This release updates the following modules:

Service Core: v5.10.0
Portal: v5.10.0
Smart UI v3.1.0

Feature Improvements

This release is primarily an internal bundle of stability improvements, user experience tweaks, and bug fixes. We wanted to ensure that the Christmas period was as stable and event free as possible for all our customers.

Functional Changes

Service Core Changes

We’ve introduced a new field into the API check entityProfileResultObject response - “Recommended.Resolver”. It’s a simple workflow hint back to the caller to let them know who would be best to resolve any issues that are preventing the customer from moving to a PASS state.

Possible values are:
* CUSTOMER (for ID related issues that it’s best for the customer to review and supply updated information)
* SUPPORT (for when a member of your support team should review in the portal and assist with resolving, such as a duplicate hit or AML match).

Portal Changes

We’ve enhanced the Biometric/OCR page to add new start/restart features that will allow you to not only push an SMS to the customer so they can restart the process, but also copy out an emailable link too for those having issues with older handsets.
We’ve been continuing our portal improvements too, with a number of tweaks, such as re-ordering the medicare input fields to prevent data having to be re-entered twice when setting the card colour (a special shout out to Debashish Jagadeba for the suggestion. Thank you!)
An often requested feature - being able to share a full link to an entity page with a colleague and having the link still work after you’ve logged in (rather than having to log in first, then click on the shared link).

Widget Changes

Customer references now appear in all webhook notifications (it wasn’t available in all callbacks)
The KYB manual search button would sometimes disappear when there were no matches with the ABR lookup.
Portal font loading speeds have been improved to stop the initial load showing up with serif fonts initially.
Re-orderered audit log entries for entities created in the portal to make it clearer what’s happening.

Service Impacts

There are no performance impacts to the service through the introduction of these changes.
There are no known security impacts to the service through the introduction of these changes.

02 Dec 2020

Release Summary

This release updates the following modules:

Service Core: v5.9.0
Portal: v5.9.0
Smart UI v3.0.0

Side Note: During the last week we’re excited to announce that Frankie changed its name to FrankieOne in line with our vision to provide a unified solution through one pretty awesome platform.

Feature Improvements

In this release you will see our PDF Audit Report layout change in line with the new Audit Log. We’ve also included a new feature on the Personal Details Tab to list what data set each element has been validated against with clear check source names returning a count.

We also now support the ability to run multiple document checks through Onfido even when you are only verifying one document for KYC purposes.

Functional Changes

Service Core Changes

New International Business Reports:
An International Business profile can be ordered from the Kyckr service via newGET /business/international/search and GET /business/international/profile API endpoints
Check Class
The class of each check is now reported in the entity profile results in each check result array member as check class. The check class can currently be one of the values: kyc, aml, fraud or none . This is specifically to allow the concept of a “KYC pass” to be worked out. If all the check result members with a KYC check Class have a Pass result then KYC is passed.

Portal Changes

Audit PDF Report:
The PDF report tracking audit details on an entity is now aligned to the new Audit log layout
Personal Information/ KYC Details Tab improvements
We now have a source count element on this tab to indicate the number of sources that data element has been validated against
Improvements to existing Commercial entity profile searches using ABR
Next/Previous buttons on entity profile view
You can now quickly move through the list of customers without leaving the entity profile view. Try the next/previous arrows on the edge of the window to try it out
Restart the Onfido document capture process from the portal
You can now restart the document capture for those who’s scanned images aren’t able to be processed. Try out the button in the Biometrics/OCR tab
Chinese name transliteration check
For those validating Chinese IDs, we now also support matching the original name on the document to its pinyin equivalent.
Search for business names in the Onboarding and Monitoring lists using the search bar
1. You can also add your customer reference number to company searches too.

There are dozens of additional small changes too as part of our continued efforts to make the portal easier to use.

Widget Changes

New feature : The widget now supports the collection of two documents via Onfido.

Bugs / Issues Addressed

Onfido Widget , we applied a fix for Iphone Zoom and issues with icon sizes
Card
Blocklisting, we’ve fixed a bug around adding Medicare documents as a blocklist attribute
VEVO Visa Expiry, we’ve implemented a fix around differentiating when a Visa has expired vs one that doesn’t expire.
Check Results documents - We’ve removed Check Results documents from displaying in the personal KYC information Tab.
Automatic Rerun of AML Checks Setting an AML match state was forcing the checks to re-run in some circumstances, not re-evaluate. This has now been fixed.

We’ve also made dozens of small changes and fixes to the service.

Service Impacts

We continue to make further adjustments to the performance of the monitoring and onboarding pages. As before, you should see faster load times where you have a large number of customers to display.
There are no known security impacts to the service through the introduction of these changes.

29 Nov 2020

Release Summary

This release updates the following modules:

Service Core: v5.8.0
Portal: v5.8.0
Smart UI v2.6.3

Feature Improvements

With this Release you will now find an updated Audit log that ensures you have a clear view of all events on a profile that’s easy to understand and navigate.

We’ve also made a number of UX enhancements to the portal as part of our ongoing commitment to making the service cleaner and clearer to use with every release.

Functional Changes

Service Core Changes

New Business Reports:
We’ve enabled 2 new reports for our business checks service:

Credit Score report:
This returns a Creditorwatch credit score for now and the past 12 months

Credit Report:
This returns a Credit report listing any adverse findings on file against the company.

Portal Changes

Address Autocomplete:
In order to assist users to load new entities quickly and accurately, We now have an address autocomplete function when creating a new individual entity profile.
Next/Previous button for entity
New feature for applicant Detail page, user can switch between entities easily using side arrows.
Audit Display Log:
We now have a new layout for the audit log that clearly shows who the user was that requested or actioned a change , what the change was, and when it happened.
Entity Export Data via CSV
You now have access to download a customer records CSV report which will be password protected and sent directly to the email associated with your portal account.
Resend Onfido Check
If you are using the Onfido Biomteric service you now have the option to resend the check request to a customer mobile in order for them to rerun the check should the poor quality of the initial test have resulted in a fail. This resend is initiated from the portal Biometrics page.

Widget Changes

New feature : For our partial result screen when there is no ID and an Address, will now asks for a second address to be added if needed, instead of failing directly.
New events : on each loop, including all check results, applicant/entity and document details are pushed to the calling document.

API Changes

We’ve updated the API to version 1.5.1 to add new functionality for /business functions.

As per the rules of semantic versioning, full backwards compatibility is maintained.

New Business Credit Report Service is available from Creditor Watch.
This includes the Credit Score and Credit Report.

See details here for more: Australian Business Function Overview

Bugs / Issues Addressed

Portal bug , we applied a fix where the uploaded document would disappear after updating the idType in documents.
IOS Bugfix where older Safari browsers wouldn’t accept CORS header for allowed-headers with value ”*“

Service Impacts

We’ve made further adjustments to the performance of the monitoring and onboarding pages. As before, you should see faster load times where you have a large number of customers to display.
There are no known security impacts to the service through the introduction of these changes.

01 Nov 2020

Release Summary

This release updates the following modules:

Service Core: v5.7.0
Portal: 5.7.0
Smart UI v2.6.0

Major Feature - Frankie Fraud Lists

We’re very pleased to announce the launch of our new set of fraud features around managing lists of information that you use to fight fraud and enforce business policies. Our new Frankie Fraud Lists provide you with the ability to identify and prevent fraud upfront . Fraud prevention can help protect your business from increasing fraud by using information lists to track and identify potential fraudulent enquiries. Frankie Fraud Lists allow you to add and manage both a Blocklist of confirmed fraud and a Watchlist of profiles and individual attributes that you consider risky. Each list comes with its own set of industry standard reason codes.

A blocklist is a list of customer profiles or individual attributes such as mailing address, email or phone number that have been identified by you or your organisation as being fraudulent. Once a profile is added to your internal blocklist, new potential customers with matching information will be blocked from future attempts to onboard and open an account.

A watchlist is similar in that it allows you to ‘flag’ or mark a customer/profile in your system to be watched closely as they’re seen as potentially risky. This adds an extra risk factor to the customer’s risk score. The result of this will move the customer into a higher risk bracket, and therefore further checks may need to be run when changes are made to the customer’s profile.

Functional Changes

Service Core Changes

Improvements to optimise load speeds with larger datasets. For those of you with a larger number of customers, we’ve been hard at work to improve the load speed of the Onboarding and Monitoring pages. we hope you can see the difference.
The service can now support multiple document processing from the Onfido service. If you want to capture and check more than one document, the system will now allow you to do so and will compare all captured documents against the one selfie.

Contact help@frankieone.com for more information about how to do this.

Portal Changes

Business Profile Checks - We’ve refreshed the look and simplified the usability of running a check on a business. It will auto search the ABR for matching company names, but still allow you to enter a free form company name too.

You’ll also notice some additional buttons for new features that are coming soon, such as Ultimate Beneficial Owner and Company Extracts as well. Watch this space!
The Biometric tab has had a makeover as part of our ongoing portal improvements. Also, we now cater for multiple documents being scanned and processed via Onfido.
The Dashboard has been updated to provide further clarity on pass rate calculations
Next and Previous navigation has been added to the PEP/Sanctions view to make it easier to move between and review potential matches.
The Risk Score tab has had some of the entries simplified for clarity.

API Changes

There are no changes to the API - version remains at 1.5.0

Bugs / Issues Addressed

Unverified Address Issue
Under some circumstances, when an address was unchecked it was displaying as unverified instead. This how now been fixed and past address checks should also appear correctly as well.
The Smart UI wasn’t setting consent flags correctly. This has now been addressed
Smart UI ID Detail Capture
If you had pre-populated an entity with details and then attempted to start the Smart UI capture process, it would not ask for an ID (such as passport, etc) until the first check had failed. This has now been fixed and it will only skip the ID details request if you set “lazyIDcheck” to true (initially), or “requestID” to false.
The Smart UI had been leaking styles. We addressed this in release 2.5.1 recently.

Service Impacts

Portal users with a large number of customers (> 30k) should see performance improvements on the Onboarding and Monitoring pages. Please let us know if you see any major changes.
There are no known security impacts to the service through the introduction of these changes.

15 Oct 2020

Firstly, welcome to the new form release note for the Frankie Financial service. Instead of sending out a PDF file, we decided to move the release information closer to our customer support and service portal. We’ve also made some changes for developers too, read on for more…

Release Summary

This release updates the following modules:

Service Core: v5.6.0
Portal: v5.6.0
Smart UI v2.5.0

New Developer Hub

We’re extremely pleased to announce the general availability of our new developer hub at:

https://docs.frankieone.com

This new service combines the OpenAPI definition along with the developer guides that used to be found here in our Zendesk portal into a single point of contact for our customers. It also has a Q&A forum where you can ask questions and leave feedback too. We hope you’ll find it useful. Check in regularly too as we’re always adding new content.

If you have any suggestions on further content you would like to see please let us know.

Functional Changes

Service Core Changes

Support for verification via bank accounts

You can now supply a link to an entity’s third-party bank account and we can use that to verify name and address details. This is especially useful for our lending customers.

You enable this by adding a new document with the type: BANK_ACCOUNT

You’ll also supply access keys (which we delete after use) for us to contact your banking service to query the account holder details.

NOTE: We do NOT, under any circumstances query account transaction information, only the personal details to verify they match the details supplied or existing on file. Once we’ve verified this data, we securely delete the access keys and never store them in our service.

This feature is via the Basiq service - contact your account manager if you want to enable this.

Portal Changes

We’ve not made any major changes to the portal in this release, apart from some bug fixes (we’ve been working on some major new changes though, watch this space in upcoming releases).

Smart UI Changes

Full Onfido IDV Capture Support

The Smart UI now fully supports capturing Australian drivers licences and all country passports for document validation and facial matching. See the Smart UI documentation here for details on how to set this up.

Pending Screen

In the cases where KYC/AML checks fail such that you can’t progress without the intervention of customer service, there is a new configuration that allows you to customise text, calls to action and other features. See the Smart UI configuration documentation for more details.

”Lazy” ID Check

If you don’t actually require an ID check, you can prevent the Smart UI from asking for an ID unless we’re unable to get a KYC match on non-government ID sources. See the Smart UI configuration documentation for more details.

Optional Address

If your service doesn’t require an address check, you can switch off the address input section.
See the Smart UI configuration documentation for more details.

API Changes

We’ve updated the API to v1.5.0

There are no backwards compatibility issues.

New Document Type

We added the new BANK_ACCOUNT document type to support checking your name and address against a 3rd party bank account (see above)

New KVP Types

We’ve added a new KVP type called “transient.string”. You can use this new type to send us data that will only be available for the life of the API call. After that, it’s deleted and never saved to the database.

Improved Documentation

We’ve also updated the documentation embedded in the specification as part of the move to our new developer hub.

Bugs / Issues Addressed

Password History

Under some circumstances, user password history wasn’t being properly checked, allowing for repeat passwords. This has now been fixed.

Password Reset Limit

In order to prevent password reset spamming, we’ve limited the number of reset emails per hour to 5 per user.

Remove the Date of Birth edit lock

When we originally built the portal we would lock “known-good” details in the portal from editing. This was mainly a protection measure to stop people trying to modify details to force an entity to pass with mismatched credentials.

However the service has long since dealt with this by simply invalidating any past check results when an entity’s attributes are changed. We’ve removed this lock from the portal to give back control to our customers to be able to handle the occasional cases where date of birth mismatches have occured.

Service Impacts

There are no known negative performance impacts to the system as a result of this release.
There are no known security impacts to the service through the introduction of these changes, only security improvements.