Release Notes

FrankieOne Release Notes

07 Aug 2025

KYC

  • Enhanced Verification Process. We have improved the verification process to ensure more accurate results. A recent update ensures that when a full match is achieved through our primary verification system, additional partial matches from secondary sources are minimized to prevent confusion.
  • Added Support for International Passport through GDC. This enhancement allows users to efficiently add and manage International Passport details, streamlining KYC and IDV processes
  • Enhanced Socure Audit Log. This update adds extra audit logs for error scenarios and includes reason codes in the API response, improving debugging and providing more context for KYC check results.

05 Aug 2025

Portal

What’s new in this release?

  • Collapsible Profile Summary in Entity Header: For quicker access to key information, a profile summary (including Date of Birth, Address, and Latest Workflow) is now displayed in the header of the entity page. This summary can be expanded to show more details like email and phone.
  • Improved SMS Message for ‘Send Link’: When using the ‘Send Link’ feature without providing an applicant’s name, the SMS message sent will now use the generic term ‘customer’ instead of showing an unpolished placeholder variable, ensuring a more professional experience.
  • Corrected Audit Report for Data Modifications: Fixed an issue where the audit report would incorrectly include unmodified document information when only other fields (like Customer Reference) were updated. The audit report now accurately logs only the fields that were actually changed.

KYC

  • Enhanced OCR Comparison for Issuing Country: Add new config for mismatches between the issuing country extracted from OCR and the issuing country provided in the user’s identity document. This aims to improve the accuracy of identity verification.
  • Added Support for National ID through Socure. This enhancement allows users to efficiently add and manage National ID details, streamlining KYC and IDV processes.
  • Added Support for Marriage Certificate document type. FrankieOne v2 now supports the addition and storage of Marriage Certificate details for entities. This enhancement allows users to maintain a comprehensive record of identification documents, streamlining KYC and IDV checks.
  • Added Support for National ID through Netbay. This enhancement allows users to efficiently add and manage National ID details, streamlining KYC and IDV processes
  • Added Support for National ID through Advance AI. This enhancement allows users to efficiently add and manage National ID details, streamlining KYC and IDV processes.
  • Duplicate Name Check Stripping.** This update introduces the ability to automatically strip duplicate name checks from entity check responses. Enabled via the configuration flag, this feature significantly reduces redundancy by consolidating checks originating from the same source.
  • Enhanced OCR Comparison for Issuing Country.** Add new config for mismatches between the issuing country extracted from OCR and the issuing country provided in the user’s identity document. This aims to improve the accuracy of identity verification.

OneSDK

  • Latest Version: 1.8.12
  • Support Biometrics and OCR Split flow with Daon: We are now supporting Daon, a new IDV vendor to perform split flow for OCR extraction and Biometrics. This update ensures seamless handling of verifications across diverse document types and countries, providing a secure onboarding experience.
  • Support OCR-only flow with Daon: We are now supporting Daon, a new IDV vendor to perform OCR-only extraction on document uploads.
  • Support IDV Flow with Daon: Implement Headed IDV flow with OCR extraction and Biometrics. This update ensures seamless onboarding experience using the Daon’s interface.
  • Phone Number Field Enhancement: This update improves the handling of phone numbers in fields with available code options, ensuring correct separation of area codes and numbers. It addresses various formats, including those with and without the ’+’ sign and ’-’ separators, enhancing data submission accuracy.

04 Aug 2025

What’s new in this release?

KYC

What’s new in this release?

  • Enhanced Centrix Result Filtering: This update introduces the ability to ignore NotSearched and NA results from Centrix, controlled by a new configuration option. Response handling has been updated to accommodate this filtering, and CI scripts have been refined for more efficient testing.

30 Jul 2025

What’s new in this release?

KYC

  • Enhanced Document Type Support for Onfido Integration: This release introduces expanded document type support for the Onfido integration, significantly improving ID verification. A new configuration option now allows the system to recognize a wider array of national identity documents. This enhancement provides greater flexibility and comprehensive coverage for user verification processes.
  • Enhanced Data Access for Socure Connector: We are excited to announce an update to the Socure connector. With this enhancement, our customers will now have access to a broader set of enriched data provided by Socure’s verifyPlus service. This includes detailed information such as addresses, phone numbers, and email addresses, enabling more comprehensive identity verification and user insights.

29 Jul 2025

What’s new in this release?

OneSDK

  • Enhanced Success Screen: Use the customisable success screen so that customers can make configuration changes to it such as title and description.
  • Support IDV Flow with Daon: Implement Headed IDV flow with OCR extraction and Biometrics. This update ensures seamless onboarding experience using the Daon’s interface.

21 July 2025

What’s new in this release?

OneSDK

  • Latest version: 1.8.11

IDVerse Updates

  • Improved Handling of Multiple Document Attempts: This update addresses issues related to multiple document submission attempts, enhancing the overall user experience and stability.

  • Enabled Skip Face Scan Intro Option: You now have the option to skip the introductory screen for face scans.

  • Exposed scanFail Error Events: We have exposed scanFail error events, providing more detailed feedback and enabling better error handling within your applications.

Important Notes

  • IDVerse Integration: This release utilises the IDVerse release version from July 9, 2025.

  • skipFaceScanIntro Flag: The skipFaceScanIntro flag is set to FALSE by default. To enable this feature and set it to TRUE, you can include the skipFaceScanIntro flag within the biometrics component configuration, either on the OneSdk instance or directly on the biometrics component.

Example Usage
1// On OneSDK Instance
2const oneSdk = await OneSdk({
3    session: sessionObjectFromBackend,
4    mode: "production",
5    recipe: {
6        ocr: {
7            provideReviewScreen: false,
8            provider: {
9                name: "idverse",
10            }
11        },
12        biometrics: {
13            provider: {
14                name: "idverse",
15                skipFaceScanIntro: true, // Set to true to skip the intro
16            }
17        }
18    }
19});
20
21// OR on biometrics component
22const biometrics = oneSdk.component('biometrics', {
23    provider: {
24        name: 'idverse',
25        skipFaceScanIntro: true, // Set to true to skip the intro
26    }
27});
Known Issues
  • Biometrics Screen Stuck on Phone (with skipFaceScanIntro enabled): When skipFaceScanIntro is enabled and the user’s journey begins on a mobile phone, we have identified an issue where the user may get stuck on the biometrics screen and cannot proceed. This issue is not observed when the journey starts from a desktop device. We are actively investigating this and will provide a fix in a future release.

Hosted OneSDK

  • Enhanced Success Screen: Use the customisable success screen so that customers can make configuration changes to it such as title and description

Portal

  • Improved Handling of Blocklisted ‘Unchecked’ Entities: Enhanced the user experience for entities that are blocklisted before any checks are run. The ‘Edit profile’ and ‘Verify profile’ actions are now correctly disabled, and a clear banner explains that no further checks can be run.

  • Improved Duplicate Resolution User Flow: Redesigned the duplicate resolution process to be more intuitive. Entity updates are now triggered only after a user clicks the Confirm button on the match summary page, rather than during intermediate steps.

  • Global Comments for Duplicates: Enabled the use of a global comment field within the duplicate resolution workflow, improving communication and context for resolution decisions.

  • Improved Blocklist Error Messaging: Replaced a technical error message with a more clear messge (“Unable to process blocklist. Please check provided data”) when an invalid attribute (e.g., a duplicate or incorrectly formatted value) is added to a blocklist entry.

  • Enhanced UI for Duplicates Comparison Screen: Improved the user interface on the duplicates comparison screen with better padding and styling for highlighted fields, a more balanced side-by-side layout for comments, and ensuring matching fields remain vertically aligned.

  • Corrected Workflow ‘Attempts’ Count in Duplicates: Fixed a bug where the ‘Attempts’ count for a workflow would incorrectly jump by multiple numbers after resolving duplicate entities. The count now accurately reflects the number of workflow runs.

  • Fixed Auto-Scroll for Visa Check Summary: Corrected an issue where clicking the Visa Check icon in the workflow summary did not automatically scroll the page down to the corresponding Visa Check details section. The link now navigates as expected.

  • Improved Error State UI: Implemented a more user-friendly error fallback page. Instead of a blank page, users who encounter a system error will now see a helpful UI with clear information.

  • Enabled Searchable Dropdowns Across the Portal: Improved usability by making dropdown fields searchable across the Portal, including in the Entity form (Workflow, Country, ID Type), Blocklist modals, and Settings.

17 July 2025

What’s new in this release?

KYC

  • Automatic Blocklist Creation (v2): Blocklist in v2 now automatically creates a default blocklist if none is available when the scope is set to ALL or DEFAULT.
  • National ID Integration (AsiaVerify): FrankieOne v2 now supports adding and managing National ID details for enhanced identity verification through AsiaVerify.
  • KYC Address Submission Enhancement: We’re enhancing KYC efficiency by enabling the submission of both Current and Previous addresses in a single request. This update will streamline processes across supported connectors.

15 July 2025

What’s new in this release?

OneSDK

  • Latest Version: 1.8.10

  • Enhanced Result Screen Flow: In the hosted OneSDK versions v1 and v2, for both IDV review and KYC fraud processes, the success screen now consistently displays a success message with only one full stop for better user experience.

  • Safari Cookie Blocking Causes LocalStorage SecurityError: In Safari on macOS, enabling “Block all cookies” in Preferences -> Privacy results in a SecurityError when websites attempt to use localStorage. Consider using SessionStorage as a fallback or advise users not to block all cookies.

  • Customizable Checkbox Colors in OneSDK/HostedOneSDK V2: FrankieOne now offers enhanced customization in its OneSDK/HostedOneSDK V2, allowing businesses to tailor checkbox colors to match their brand themes.

14 July 2025

What’s new in this release?

  • Custom Views
  • Send IDV Link via SMS
  • Risk Overrides
  • Duplicate Checks
  • Matchlist
  • AML Monitoring

Custom Views: Tailor Your Data, Your Way!

Elevate your workflow efficiency with Custom Views, a powerful new feature designed to give you unparalleled control over how you see and interact with your data. No more sifting through irrelevant information – now you can personalise your view to focus on what matters most.

What’s New & Why You’ll Love It:

Personalised Data Display: Easily apply filters to your Entities table and save those exact configurations as a custom view. Quickly access highly relevant customer data, tailored precisely to your tasks and analysis needs.

Instant Access: Navigate effortlessly between your saved custom views. Each view remembers your preferred filters, allowing you to instantly load the data you need for specific workflows or compliance checks.

Streamlined Organisation: Create up to 5 unique custom views to manage different aspects of your operations. Keep your workspace clean and organised by editing or deleting views as your priorities change.

Ready to revolutionise your data experience? Explore the new Custom Views capabilities today! Learn more about Custom Views in our Public Docs.

Send IDV Link via SMS: Accelerate Your KYC Process!

Streamline your customer onboarding and identity verification (IDV) with the new Send IDV Link via SMS feature. This secure and convenient method allows you to instantly reach customers on their mobile devices, significantly speeding up the collection of crucial information.

What’s New & Why You’ll Love It:

Rapid Customer Engagement: Send secure links directly to your customers’ mobile phones via SMS for swift document and biometric collection. Reduce friction and delays in the onboarding journey.

Enhanced Convenience: Empower your customers to complete necessary IDV steps at their convenience, from anywhere, directly from their mobile device. This improves completion rates and customer satisfaction.

Efficient KYC Workflows: Automate the process of sending IDV requests, freeing up your team to focus on more complex tasks. This feature is integrated to ensure a seamless flow from request to successful verification.

Ready to accelerate your onboarding? Discover how to send IDV links via SMS! Learn more about Send IDV Link via SMS in our Public Docs.

Risk Overrides: Gain Granular Control Over Risk Assessments!

Introducing Risk Overrides, a critical enhancement that provides your team with the flexibility and precision needed for managing complex risk profiles. Now, you can manually adjust overall risk scores, ensuring that your assessments truly reflect unique operational insights and circumstances.

What’s New & Why You’ll Love It:

Tailored Risk Management: Manually override system-calculated risk scores for specific entities. This allows you to factor in external information or unique scenarios that the automated system might not capture.

Maintain Accurate Profiles: Ensure that every entity’s risk level is precisely aligned with your internal policies and expert judgment. This flexibility prevents misclassification and supports more informed decision-making.

Full Transparency & Auditability: All risk score overrides are meticulously logged, including the previous and new scores, the user who made the change, and the reason. Maintain complete audit trails for compliance and internal review.

Ready for more precise risk management? Explore the capabilities of Risk Overrides! Learn more about Risk Overrides in our Public Docs.

Duplicate Checks: Optimise Data Integrity and Prevent Fraud!

Fortify your customer data and enhance onboarding efficiency with our new Duplicate Checks functionality. This intelligent feature automatically identifies and flags potential duplicate entities, helping you maintain a clean, consistent database and prevent fraudulent activities.

What’s New & Why You’ll Love It:

Automated Duplicate Detection: Proactively identify duplicate customer records during the onboarding process. This significantly reduces the need for costly, repetitive KYC checks and streamlines operations.

Superior Data Quality: Ensure the accuracy and consistency of your entity data. By preventing conflicting records, you minimise data redundancy and improve overall data governance.

Fraud Prevention: Effectively detect and block repeat actors attempting to create multiple accounts. This adds a crucial layer of security, protects your platform, and reinforces compliance.

Streamlined Resolution: Easily filter entities with duplicate issues, view detailed potential matches, and quickly resolve discrepancies. The system guides you through marking, resolving, or consolidating records.

Ready for smarter data management? Discover how Duplicate Checks can transform your operations! Learn more about Duplicate Checks in our Public Docs.

Matchlist: Proactive Risk Identification and Control!

Enhance your defence against high-risk entities with the introduction of Matchlist (Blocklist Management). This new module empowers your investigators to manage and utilise blocklists effectively, providing immediate insights into flagged entities and the reasons behind their inclusion.

What’s New & Why You’ll Love It:

Centralised Blocklist Control: Easily add and remove individual entities from your blocklists. Maintain precise control over who is flagged, ensuring your risk management is always up-to-date.

Instant Risk Identification: When an entity matches a blocklist entry, it is immediately flagged, prompting your team to investigate. This proactive approach helps prevent high-risk individuals from proceeding through your workflows.

Transparent Decision-Making: Apply distinct reason codes to each blocklisted entry, providing clear context for all decisions. This transparency supports internal reviews and regulatory compliance.

Comprehensive Audit Trails: All actions related to blocklist management—including additions, removals, and associated reasons—are logged, providing a clear history for audit and compliance purposes.

Ready to elevate your risk strategy? Explore the power of Matchlist (Blocklist Management) today! Learn more about Matchlist (Blocklist Management) in our Public Docs.

AML Monitoring: Continuous Vigilance for Ongoing Compliance!

Ensure continuous compliance and robust risk management with our new Ongoing AML Monitoring workflow. This dedicated feature within the portal allows you to proactively track entities for Anti-Money Laundering (AML) risks, transforming how you manage regulatory obligations.

What’s New & Why You’ll Love It:

Proactive AML Oversight: Automatically monitor entities for ongoing AML risks after their initial onboarding. This ensures that changes in an entity’s risk profile are immediately detected and addressed.

Intelligent Alert Management: View, prioritise, and resolve AML alerts directly within the portal. The system helps you focus on new or critical issues, streamlining the review process and reducing manual effort.

Flexible Monitoring Controls: Gain granular control over AML monitoring with options to manually or automatically enable and disable it based on workflow outcomes (e.g., passed onboarding, archived status).

Comprehensive History & Audit: Access detailed audit logs of all monitoring status changes and AML alerts. Understand when an entity was flagged, why action was taken, and by whom, ensuring full transparency and compliance.

Support for Multiple Workflows & Providers: Our system seamlessly integrates with leading AML service providers, giving you a unified view across various workflows and data sources.

Ready to enhance your AML compliance? Dive into the features of Ongoing AML Monitoring! Learn more about AML Monitoring in our Public Docs.

KYC

  • International Passports: Full support for creating, updating, retrieving, and deleting international passport details, including enhanced connector compatibility for seamless KYC and IDV checks.

  • Citizenship Certificates: Now fully supported for robust identity verification and record-keeping.

  • ImmiCards: Added support for Immigration Card documents, further extending our document verification capabilities.

  • Detailed Audit Events for AML Monitoring: Audit events are now logged whenever AML monitoring updates are triggered. This provides detailed tracking of successful and failed updates, ensuring better compliance oversight.

  • Resolved Manual KYC Update Error: Improved error messaging, which ensures a more reliable manual verification process.

  • Improved Duplicate Check Performance: Addressed an issue causing duplicate check steps to time out in, leading to faster and more reliable duplicate detection.

  • Corrected Multi-List Match Resolution: Fixed a bug where multi-list match results were not correctly clearing after being manually resolved. Blocklist resolutions will now consistently reflect the correct status.

  • Restored Missing AML Audit Log: Fixed an issue where the audit log for “AML check was initiated” was not being generated. This restores crucial visibility for AML initiation steps.

Portal

  • Improved Address Search Validation: The address search field now requires a minimum of three non-whitespace characters before initiating a search. This prevents premature or empty search results and improves the address selection experience.

  • “Unchecked” Badge for ID Only Address Checks with No Results: To improve clarity, an “Unchecked” badge will now be displayed when an “ID Only residential address” check returns no meaningful results, differentiating it from a “No Match” result.

  • Resolved Address Field Entity Submission: Fixed an issue where submitting an entity creation form too quickly after selecting an address could cause KYC checks to fail. The form now correctly waits for all address details to be fully populated before submission.

  • Email and Phone Fields Now Visible on “Resolve Entity” Screen: The “Resolve Entity” screen, which can appear when editing an entity created via Send Link before the flow is completed, will now correctly display the Email and Phone fields for editing.

  • Removed Confusing Red Dots from Biometric Scores: To avoid confusion, the red dots that were displayed next to biometric scores have been removed. This styling change ensures scores are not incorrectly interpreted as failures.

  • SMS Message Preview: Corrected an issue where the SMS message preview in the “Send Link” feature did not match the content of the SMS. The preview is now accurate.

  • Provider Session IDs Now Available in Audit Logs: To assist with support and debugging with external partners, provider-specific session IDs (e.g., Incode session ID) are now visible in the audit logs for connector events.

11 Jul 2025

What’s new in this release?

OneSDK

  • Customizable Branding in HostedOneSDK: This feature allows customers to customize and add their company logo. This enhancement enables seamless alignment with your company’s branding, providing a more personalized and cohesive user experience.

10 Jul 2025

What’s new in this release?

KYC

  • Issues are now generated for some KYC Failures: Issues are not being generated properly for some KYC checks and this caused some incomplete information when looking at entity state in Portal.

09 July 2025

What’s new in this release?

OneSDK

  • Latest Version: 1.8.9

  • Customizable Branding in HostedOneSDK: This feature allows customers to customize and add their company logo. This enhancement enables seamless alignment with your company’s branding, providing a more personalized and cohesive user experience.

  • Enhanced OCR Review Page Stability: Users can now set the document type to “Driver License” and select “NZL” as the country without the country field disappearing.

  • [Hosted] Better handling of ocr_only flow in Hosted OneSDK: Improved the user experience by addressing issues that occur when starting the OCR-only flow with Incode, preventing users from being redirected to an error page.

10 Jul 2025

What’s new in this release?

KYC

  • Issues are now generated for some KYC Failures. Issues are not being generated properly for some KYC checks and this caused some incomplete information when looking at entity state in Portal.

30 June 2025

What’s new in this release?

OneSDK

  • Latest Version: 1.8.8

  • FrankieOne Enhances Onboarding with New Consent Flow. FrankieOne introduces a Welcome & Consent screen for new entities without prior consent across OCR-only, IDV, and IDV-review flows. This update ensures compliance and a seamless onboarding experience, reinforcing FrankieOne’s commitment to user-friendly and secure identity verification solutions.

  • FrankieOne Introduces Enhanced Vendor Switching in OneSDK for Seamless Identity Verification: We have updated our OneSDK platform, enabling seamless switching between identity verification vendors like Incode, Onfido, and Sumsub within the embedded environment. This enhancement offers businesses greater flexibility and efficiency with real-time results displayed in the portal. Ideal for fintech and regtech sectors, this update streamlines compliance and optimizes customer onboarding.

  • Enhanced Error Logging for failure to load external script: In the event of network issues preventing the loading of Incode scripts for OCR and Biometrics components, error messages will now be logged on Cloudwatch. This ensures prompt identification and resolution of script load errors, enhancing system reliability and user experience.

  • Handle empty phone number country code: Since V2 now requires phone number country code, handle empty value instead of returning an error

24 June 2025

What’s new in this release?

OneSDK

  • Latest Version: 1.8.7

  • SDK Memory Usage: Reduce the OneSDK memory usage during code build

  • Enhances Date Input Validation: Defer the input validation when user has completed all the date components. If date is prefilled, validate the input promptly to alert users of any discrepancies.

  • Better user experience when unable to fetch Onfido SDK: We’ve improved the user experience by addressing the issue where a blank screen appeared when OneSDK was unable to load the Onfido SDK. This update ensures seamless continuity, providing users with a more intuitive interaction.

  • IDVerse Engine 5 Support

    We’re introducing support for split OCR + Biometrics workflows powered by IDVerse Engine 5.

    ✅ Verified Scenarios:

    • Passport-based flows successfully tested with documents from:

      • New Zealand 🇳🇿

      • Australia 🇦🇺

      • India 🇮🇳

      • Canada 🇨🇦

    • Australian Driver’s License-based flows validated as part of our UAT testing efforts.

    ⚠️ Known Issues

    • Front/Back scan inconsistency — failures common in NT, WA, TAS, QLD (likely due to fake IDs)

    • OCR issues for DOB/Expiry — affects ACT, NSW, SA, VIC; under investigation (likely due to fake IDs)

    • This enhancement improves flexibility and future-proofs biometric verification flows for evolving compliance needs and document formats.

04 June 2025

What’s new in this release?

OneSDK

  • Latest Version: 1.8.6
  • Sumsub as new additional IDV partner: We’ve added Sumsub as an IDV partner, to provide additional options for customers especially for cryptocurrency companies. Contact your Customer Success team member if you are interested learn more.
  • Eliminate separate calls for OCR and Biometrics: We’ve improved how we process results from Onfido. Now, a single API call handles both OCR and Biometrics, eliminating the need for separate calls. This update simplifies the process and enhances reliability, ensuring you receive accurate results more efficiently.
  • Telemetry improvements: The OCR, Biometrics, and IDV modules now emit more granular events, giving you richer insights for monitoring and troubleshooting.

23 May 2025

What’s new in this release?

OneSDK

  • Latest version: 1.8.5

  • Update for error screen: Show error screen and ask customer to try again later system temporarily unavailable

  • Enhanced Tracking: Hosted OneSDK (using iframe) will now send a notification to our event system when they receive a “window unload” message from the parent window. This helps us track when the application is being closed or navigated away from.

  • Custom Retry Pages and Outage for DVS: Introduced a feature to customize retry pages based on specific field errors during verification or front-end validation processes. This allows users to focus on correcting only the necessary fields rather than all fields. This covers Personal Information Errors and Document Errors. Display an error screen advising customers to try again later due to system unavailability (500 - timeout).

  • Handle invalid document type event: Emit appropriate event: input_required when we received invalid document type from backend.

19 May 2025

What’s new in this release?

Portal

  • Clearer OCR Failure Explanations and More Consistent Report Status Icons: OCR reports now provide more direct explanations when document checks fail, aiding quicker understanding. Status icons in Document and Biometrics Check reports now consistently and accurately show check results.

  • Corrected Analytics Tracking: Ensured ‘Send Link’ and key IDV (Resolve document/biometrics) events are accurately tracked for better analytics.

  • Proper Redirection Post-Check Resolution: Users are now correctly redirected to the Workflow Events page after resolving Document or Biometrics checks.

  • Refined Action Menu for Compliance Officers: The ‘Add to Blocklist’ option is now correctly hidden from the action menu for Compliance Officer roles.

KYC

  • [NEW]Visa (VEVO) Checks Now Available in V2 KYC Workflow: You can now perform Visa (VEVO) Checks as part of the V2 KYC workflow to verify visa entitlements for non-Australian passports.

    This includes extracting and validating passport details via OCR, secure integration with the VEVO API, and comprehensive processing of VEVO response data (including visa class, subclass, status, expiry).

    Support added for allow/deny lists for visa class/subclass.

    Detailed audit events, workflow step results, and summaries for VEVO checks are now available, ensuring better tracking and portal interpretation. This also includes notes for visa denied class/subclasses. Contact your CSM for more details.

    Important: Ensure your workflow includes a Visa step. If you use Standard Bundles, this step is already included by default.

  • Blocklist Checks Now Available in V2 KYC Workflow: FrankieOne now supports Blocklist (Match List) functionality in V2 workflows, enabling you to automatically block individuals or businesses from being onboarded.

    • A default Blocklist is available out of the box—no setup required.
    • Entities can be matched based on name, email, date of birth, business name, ABN, and more.
    • Blocklist checks run automatically within the onboarding workflow.
    • Self-manage your list via API or through the FrankieOne portal.
    • When a match is found, the entity will be marked in your workflow execution results as status = FAIL, issues = BLOCKLISTED

    Important: Ensure your workflow includes a Blocklist step. If you are using Standard Bundles, this step is already included by default

  • Default OCR Comparison Fuzziness Applied: FrankieOne now applies default fuzziness (Levenshtein distance) to OCR field comparisons for customers using IDV checks. Previously, exact match was used unless fuzziness was explicitly configured. When It Applies OCR comparison is triggered:

    • When the applicant manually enters data before OCR, or
    • When the applicant reviews and updates OCR-extracted information

    New Default Matching Rules

FieldDefault DistanceOutcome if Exceeded
First Name2SUSPECTED
Last Name2SUSPECTED
DOB1SUSPECTED
ID Number2SUSPECTED
Max Mismatches2 totalSUSPECTED

Settings are configurable per customer. Contact your Customer Success Manager to adjust.

KYB

  • KYB Channel Data and Billing Codes Fix: An issue affecting KYB channel data and billing codes has been resolved. This ensures accurate data capture and billing information for KYB workflows.

OneSDK

  • Latest version: v1.8.4
  • Window Unload Event Tracking We’ve added tracking to identify when users leave the biometric verification process early. This helps distinguish between system issues and user-initiated page closure. This is applicable to embedded and non iframe hosted.

13 May 2025

What’s new in this release?

OneSDK

  • Latest version: v1.8.3
  • Manual Flow DL Country Filtering: Allow AUS only country to be filtered in manual driver’s licence screen

07 May 2025

What’s new in this release?

Portal

  • Simplified onboarding link: You can now start an onboarding flow with only a name and mobile number.
  • Supplementary data – profile updates: Audit logs capture previous and current values when a profile changes.
  • Supplementary data – audit report error events: A generic error template now displays error details inside audit reports.
  • Supplementary data – AML step: AML-related audit events now include contextual data for quicker investigation.
  • Supplementary data – workflow status change: WORKFLOW_STATUS_CHANGE events now record additional context.
  • Custom view assignee filter: Selecting an assignee in Custom Views now returns accurate results.
  • Step summary accuracy: The Step Summary shows only the steps configured for the workflow.
  • Support for other addresses: The profile tab now supports additional address types beyond residential and mailing.
  • Double country code display: Fixed an issue where the country code appeared twice in some views.
  • Phone number country code in Send SMS: The country code field in the Send SMS modal now populates correctly.

30 Apr 2025

What’s New in This Release?

OneSDK

  • Latest version: v1.8.2
  • Date-of-birth validation fix: Eliminated the false “Enter a valid date of birth” error that appeared even when the format and value were correct.
  • Hosted OneSDK runtime error screen: Added a dedicated error screen that appears if a problem is encountered during Hosted OneSDK execution, giving users a clear recovery path.
  • Device-permission logging: Implemented an event handler that records Incode device-permission requests, helping developers diagnose camera and microphone access issues faster.
  • New Zealand passport expiry validation fix: Corrected a defect that incorrectly flagged valid NZ passport expiry dates.

16 Apr 2025

What’s new in this release?

Platform

FrankieOne Portal URL Update: We’re making it easier to access our platform by updating our portal URLs to a new domain: *.frankie.one.

What’s Changing?

  • Our portal URLs are moving to *.frankie.one. The new production URL will be: https://portal.frankie.one.

  • Old URLs will remain accessible during the transition.

Timeline

  • Q1 2025 – Both old and new URLs will work.
  • Q2 2025 – Old URLs will start redirecting to the new ones.

What You Need to Know

  • No impact on portal access: Both URLs (old and new Portal URLs) will function during the transition.
  • No action needed for most users.
  • SSO users: You may need to update configurations once redirection starts.

Portal

  • “Saving Changes” Spinner: Fixed a persistent “Saving changes” loading spinner that occurred when selecting a new entity. This improvement enhances workflow efficiency and user satisfaction by reducing unnecessary waiting time.

10 Apr 2025

What’s New in This Release?

OneSDK

  • Latest version: v1.8.1

  • Handling Consent: Fixed an issue where consent from manual forms was not passed correctly in a specific customer scenario.

  • Hosted OneSDK Success Event Format: Corrected the format of the Hosted OneSDK idv:success event.

  • Phone Number Validation: Addressed a problem where phone number validation failed despite the correct format.

  • General Improvement: Enhanced security by updating the system to prevent request headers from being logged.

09 Apr 2025

What’s New in This Release?

KYC

  • Webhooks for IDV Biometrics v2: We’ve introduced several new webhooks for the IDV Biometrics flow to streamline your verification processes:

    • TOKEN_REQUESTED: Triggered when an IDV session begins.
    • TOKEN_ERROR: Indicates a failure in creating or starting a session.
    • RESULTS_RETRIEVED: Notifies that verification results have been successfully received.
    • RESULTS_ERROR: Signals an error in retrieving results.
    • EXPIRED: The session expired before it could be completed.
    • CANCELLED: The session was manually cancelled.
    • OCR_PROCESSED: Confirms successful OCR data extraction.
    • OCR_ERROR: Denotes an OCR failure, often due to poor image quality.
    • ONB_URL_ERROR: Indicates a failure to generate the onboarding URL.

Portal

  • KYC Step Supplementary Data in Audit Logs: The audit logs now include supplementary data for KYC steps, providing richer context for audit events.
  • Supplementary Data in Audit Logs: Audit logs for entity creation and updates now include supplementary data, capturing details of added and modified fields.
  • Audit Report Enhancements: The Audit report now displays the Execution ID for improved tracking and debugging of workflows.
  • Entity Error and Permission Handling: Improved handling of entity errors and permissions.
  • Date Validation: Enhanced date validation to ensure data integrity across the platform. Resolved an issue where users were unable to edit the residential state address in the Portal.

07 Apr 2025

What’s New in This Release?

OneSDK

  • Latest version: v1.8.0

  • Expanded Onfido Support: We’ve added support for Onfido version 14.* in OneSDK. To take advantage of the latest improvements, please contact our customer support team to update your configuration.

24 Mar 2025

What’s new in this release?

Portal

  • Inconsistent Document Order: Addressed an inconsistency in the order of documents displayed for Passports and Medicare cards.

  • AML Alert Display Issues: Resolved several issues with the display of AML alerts, including inconsistent country display and missing separators.

  • IDV OCR Check Results: Improved the accuracy of IDV OCR check results to ensure consistency between different views of the data.

  • Tooltip Modal in KYB Documents Tab: Addressed an issue with a tooltip modal in the KYB documents tab.

  • Chinese Documents Improvements: Improved the handling of Chinese characters in various fields related to document processing.

  • Audit Log for AML Status Change: Clarified the audit log entries for AML status changes to reduce confusion

  • Missing Country Flags in IKYB: Added missing country flags for various countries in the IKYB section.

  • Document Attachment Handling: Improved the handling of document attachments to prevent crashes when attachment data is null.

11 Mar 2025

What’s New in This Release?

KYC

DVS Retry Mechanism Implemented: We’ve introduced a configurable retry mechanism for our DVS connector to handle non-2xx responses, S codes, and timeouts. This improvement helps reduce failures due to transient issues, improving the reliability of identity verification checks. Currently, this has been tested and is available upon request for our V2 customers.

Portal

  • Implemented New Permissions: The “Modify risk level” permission has been added to control access to manually overriding entity risk levels, and it is enabled by default for Admins and Operators.
  • Risk Override Function: Risk scores have been introduced for the risk override function to allow more granular risk management.
  • Phone Number Support: Phone number support has been expanded to additional regions to improve global reach in F2.
  • Error Messaging: Proper error messaging has been added for invalid phone numbers to enhance user understanding and reduce confusion.
  • Form Validation: Validation has been implemented for incorrect years in the Date of Expiry field to ensure accurate data entry.
  • Profile Risk Button: The Profile Risk button now redirects users efficiently to the last workflow with a comprehensive risk assessment.
  • Bug Fixes: Duplicate entries when creating new entities have been resolved to ensure data integrity. Phone number validation for AU, NZ, and US has been enhanced, and the US phone number placeholder has been updated to improve user experience. Audit logs incorrectly showing “Anonymous” entries have been fixed to improve audit trail accuracy.

24 Feb 2025

What’s New in This Release?

KYC

Webhook notifications: Webhooks will now be sent when a workflow is completed.

Portal

  • Enhanced support for new report identifiers for registry documents, ensuring seamless transition and backward compatibility with backend changes.
  • Fixed an issue with the step summary for document checks, ensuring correct pass/fail status is displayed
  • Corrected an issue related to the liveness checks.
  • Fixed issues related to the ‘Assigned to me’ link duplication and the ‘x’ icon behavior in the Search user field.
  • Corrected an issue where special characters (’ and &) were incorrectly encoded in the Audit Log.
  • Resolved a bug preventing entity information from displaying in the portal before execution in V2.

10 Feb 2025

What’s New in This Release?

Portal

  • Improved Comment Display: Only comments relevant to the selected workflow are shown. Comments are now collapsible.
  • Enhanced Navigation: Smoother animation for expanding and collapsing navigation in the Workflows and Profile sections.
  • Send Link Functionality: The Send Link button’s visibility is now correctly managed based on IDV verification status and configuration settings. A liveness detection checkbox has been added for specific providers.
  • Entity Assignment Filtering: Users can now filter entities based on assignment status to manage unassigned resources more efficiently.
  • AML Match Country Filters: Added an “All” option to provide comprehensive search capabilities.
  • Workflow Comments: Users can now add comments when re-running workflows, improving transparency and traceability.
  • KYC Database Check Improvements: Enhanced data mapping ensures only relevant results are displayed.
  • Resolved a critical bug causing unexpected application errors in the Entity Detail View.

13 Jan 2025

What’s New in This Release?

KYC

  • Updated endpoints /v2/individuals/{entityId}/actions/idv/token, /v2/individuals/{entityId}/actions/idv/ocr and /v2/individuals/{entityId}/actions/idv/process for IDV actions.
  • Endpoints have been added for maintaining IDV and match list results
  • Endpoints have been added for managing subscriptions per entity

19 Aug 2024

What’s New in This Release?

KYC

  • Create document, update document and update service profile endpoints now have a separate field for comment, which changes the body of the request.
  • Process result objects now have an object for confidence and fuzziness levels.
  • Endpoints for Hosted Url and IDV have been introduced, these aren’t available at the moment for use in UAT.
  • Audit events now have more detail in the supplementary data for result summaries.