PORTALIndividual Profiles (KYC)

Create new entity

Video Guide

The Create new entity screen allows you to input a customer’s personal information and run checks.

To create a New entity via the Portal

Navigate to the Create new entity form by clicking the + New Entity button.

Create manually

Select Create manually to enter the entity profile details yourself.

Select Send a link to send a link to the customer to complete their own profile.

Creating manually

Select a Workflow

Select the Workflow you would like to apply to the new entity profile. This will determine the sequence of checks to accomplish a business process (or a part of it) that’s run on this customer.

Personal Info

Use the form fields to enter the customer’s personal information. Fields will be optional or required based on the workflow and your FrankieOne configuration.

Personal Information Fields

Customer IDMade up of numbers and or letters and no spacing.

Search by Customer ID using the search bar.
Given NameThe customer’s Given Name as shown on their ID document.

Required field for all customer profiles.

* Also known as First Name.
Middle NameMiddle name is an optional field

Enter a middle name if it’s shown on the customer’s ID document.
Family NameThe customer’s Family Name as shown on their ID document.

Also known as Surname or Last Name
Date of Birth- The customer’s Date of Birth
Phone Number- Optional field
Email AddressOptional field

Must be a valid email address format

Residential address

Use the address search field to quickly find an address and populate it into the correct fields.

Or select Enter address manually to display the individual address fields.

Add an ID Document

Click Add New Document to add an ID document to a customer profile.

Different workflows will have different requirements for the number and type of ID documents required and this will be set up in your FrankieOne configuration.

Drag and drop to upload a document scan or browse and select a file from your computer.

You must obtain Consent from your customer as per the AML/CTF act to run certain checks. You won’t be able to save and verify where consent is required as part of the selected Workflow.

Save & verify

Selecting Save & verify will save the changes to the profile and run all of the checks required as per the selected workflow. If checks have been run previously, FrankieOne will decide which, if any, further checks need to be run and which don’t need to be run again.

Save Changes

Selecting Save changes will save changes to the profile and any new information or information that has been changed after checks have already been run will show as Unchecked.

If changes were made that don’t impact the result of previous checks, these results will remain.

If a new ID document has been added and saved, and a different ID document has previously passed, the original document will remain as passed.

If you selected Send a link when creating a new entity, you will be prompted to enter the customer’s details.

Instead of typing every detail yourself, you can text an onboarding link to the customer. The customer opens the link, uploads their ID and selfie, and the Portal updates the profile automatically.

1. Enter phone number and name

In the Send link modal, type the customer’s

  • Phone number (include country code).
  • Given name and Family name (optional but helps match results).
The phone number becomes the Customer reference (Cust ref) for easy searching later.

2. Choose the onboarding workflow

Select the Workflow to send from the drop-down. Common options include Biometrics/OCR or OCR only.

3. Click Next – Choose Send Link or Copy Link

OptionWhat happens
Send linkSends an SMS immediately.
Copy linkCopies the URL so you can paste it into email or chat.

If you select Copy link, a notification will appear to confirm the link is copied.

  • The entity is automatically assigned to you for easy follow-up.
  • The phone number appears as the Cust ref in the entity record.
  • The profile status shows Unchecked until the customer finishes.

A notification will appear to confirm the link is sent.

Finding an incomplete entity

  1. Use the Search bar at the top of the Portal page.
  2. Select Customer Ref from the drop-down.
  3. Paste or type the Cust ref (customer’s phone number).
  4. Press Enter to open the profile.

If the customer’s link expired or they had trouble:

  1. Open the entity and go to Workflow events.
  2. Click the Send link icon again.
  3. Confirm the phone number (edit if needed) and press Send.