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Business Onboarding is a hosted flow that guides applicants through providing the information needed to verify an organisation. You generate a time‑limited URL and redirect your user to complete the steps.
Business Onboarding is not enabled by default. Contact FrankieOne to enable it for your tenant and to provision your onboarding flow configuration (flowId).

How it works

  • Generate a hosted URL using your flowId.
  • Redirect the applicant’s browser to the returned URL.
  • The applicant completes the onboarding pages and submits.
  • Verification URL for identified owners can be sent from the flow.
  • Redirect after completion can be configured (CTA target on the End page).

Generate a hosted URL

Use the Hosted URL endpoint to create a URL for a new onboarding session.
HTTP

Headers

  • api_key: Your FrankieOne API key
  • X-Frankie-CustomerID: Your Customer ID
  • X-Frankie-CustomerChildID: Child tenant identifier

Request body

JSON

Sample request (UAT)

Sample response

JSON

Pages in the flow

Below are the standard pages included in the hosted flow. Availability and fields depend on your configured flowId and the selected organisation type.
  • Start page Intro screen to begin a new application.
    Business onboarding start page

    Start page

  • Applicant details Captures the applicant’s name, role, contact details, and consent. The Terms & Conditions checkbox message can be customised.
    Applicant details page

    Applicant details

  • Lookup Search by organisation name, ABN or ACN. On submission, the flow runs an Ownership query on the selected organisation to determine structure and required next steps.
    Organisation lookup page

    Lookup

  • Additional details Fully customisable fields (labels, required/optional) for business context, e.g. source of wealth/capital, industry, purpose, contact details.
    Additional details page

    Additional details

  • Organisation details Prefilled from registry/profile data where available. Address fields may require confirmation/editing depending on data availability. Applicable to: sole trader, company, and trust organisations.
    Organisation details page

    Organisation details

  • Document upload Fully customisable document groups and requirements. For trust organisations, the flow adds defaults for Trust Deed, Deeds of Variation, and Register of Unit Holders. Applicable to: company and trust organisations. Sole trader does not include this step.
    Document upload page

    Document upload

  • Owners Displays identified significant owners and directors for confirmation and contact details capture. Applicable to: sole trader and company.
    Owners page

    Owners

  • Review Summary of all captured details and documents prior to submission.
    Review page

    Review

  • End page Confirmation page. The primary CTA can redirect to a configurable URL (e.g. return to your product).
    End page

    End page

Branding and UI customisation

  • Logo: Replace with your brand logo.
  • Buttons: Configure colour and border radius.
  • Copy: Customise explanatory text and T&C/consent copy.
  • Fields: Add, remove, or reorder fields on Additional Details and Document Upload pages, including validations and optionality.
  • Redirects: Configure the destination for the End page CTA.
Work with FrankieOne to define these in your flow configuration.