Manage Internal Blocklist (Blocklist entries)

Effectively managing your internal blocklist involves adding and removing profiles or attributes as necessary. Internal blocklist will have these attributes called as “entries” in the Frankie system.

Entries are “rules” that our Customers have setup that tells Frankie system to match with during Blocklist checks.

Key capabilities

List and Search
Add to blocklist
Remove from blocklist
View a blocklist entry
Update a blocklist entry

Access the Blocklist feature by clicking on the blocklist option located at the side navigation.

Some customers might name their Internal Blocklist as something else.

The icon above should be the indicator that it is the blocklist feature.

Blocklisted attribute

Attributes – These are entries created so that Frankie system will match against it
Matched profile – These are entries created by manually “Add to blocklist” an EXISTING entity

Description and other columns – Entry details upon creation/update.

Create Blocklist Entry

Each new potential customer’s details will be compared with all of the profiles in your blocklist.

If a match is found, FrankieOne will block that customer from onboarding pending further review in the portal.

The rules that are used to find a blocklist match are configurable based on your specific business requirements. Speak to customer support to find out more about your blocklist rule matching.

Add to blocklist - trigger

Users can add a blocklist entry by selecting the attributes that suits their need. Attributes available are Name, DoB, Phone Number, Email, Full Address, Identity Docs.

Users can optionally add a Blocklist reason (configured per customer) and a comment.

Users can select multiple reasons.

Single attribute

Multiple attributes

Add to blocklist - loading state

Various toast messages

Blocklist successfully added - no issues
Blocklist failed to be added -
Blocklist entry already exists - System found an existing entry that exactly matches the attributes of the entry being added
Sorry, something went wrong. Please try again or contact support for help. – All other errors

View and Update Blocklist entry

Blocklist entry view - Attribute

View entry modal for entries created from the Blocklist module.

Only applicable for Attribute entries.

If the change is updating attributes (values or types) then the system will mark the original entry as deleted. A new entry will be created on its behalf.

If the change is simply updating reasons, system will not create a new entry

As part of Portal standards, any manual review action will require a comment.