Multiple Workflows

Workflows in V2 are structured sequences of compliance checks and decisions that can be customized to suit an organization’s specific requirements. Each workflow consists of various steps that perform specific functions, from KYC verification to risk assessment.

At its core, workflows are sequences of steps that orchestrate compliance processes according to specific business needs. This is very different to entity profiles and recipes in v1 where composability and control over the flow was limited.

Entity View

To learn more about the Entity View, visit Entity View

Reviewing an entity

Workflow events - displays the workflow execution result which is a comprehensive result of all the all steps (checks) and outcome:
- Step results capture specific verification activities
- Process results contain detailed provider-specific outcomes
- Process results are tied to the entity, not the workflow execution
- Process results remain valid for future workflow executions unless they age out or are manually invalidated
Profile - displays information that the was able to capture and store since the entity’s creation
Audit report - captures important system events in a well-structured format. It serves as a comprehensive record of actions performed on customer data, helping to maintain transparency and accountability.

User Interface

After selecting the entity from the Entities list, the Entity View is displayed. Under Workflow events tab, the results of the workflows execution for that entity are displayed. Refer to the section on Reviewing an entity above for more context on the content of the Workflow event tab.

Selecting a workflow on the lefthand menu loads the information about that workflow’s execution result.

You can perform several actions from the Workflow events tab:

Select the Risk score button to view the risk score breakdown.
Select the Re-run button to run the selected workflow again.
Update the status by selecting the appropriate one from the Workflow status dropdown.

You can expand or collapse the lefthand menu to display the workflow event results optimally.

Scenarios

Customer account is not configured to have multiple workflows

On a customer configuration level, multiple workflows feature is not configured.

Customer account does not have a different workflow

When the same workflow is executed again, the Attempts badge will be increased

Portal users will be able to see the multiple workflows navigation when they’ve ran a different workflow (see following scenario).

Portal users decided to run another workflow

New workflow navigation – see the latest and previous workflow executions for an entity.
Selecting a workflow would display the results of the workflow execution.

Entity is not yet verified

Unverified entities will see the following screen:

A yellow warning banner is displayed with the text, “No workflow checks to show yet, please verify this profile. Please manually complete and verify this entity to see workflow events.”

Assign users to an entity

To assign a user to a customer profile, locate the Assignee at top-right corner of the Entity View then select the icon beside it.

Selecting will allow you to search for the users to assign the entity with. “Assign to me” is available as a action. By default, entities you created will be assigned to you.

Change Entity Workflow

To learn more about the changing an entity’s workflow, visit Change a Entity’s workflow.

Manage Entity State

To learn more about managing an entity’s state, visit How to archive and deactivate an entity in the Portal.

Comments

To learn more about comments, visit Viewing comments.