Skip to main content

Documentation Index

Fetch the complete documentation index at: https://docs.frankieone.com/llms.txt

Use this file to discover all available pages before exploring further.

If you have the “Modify transaction and activity alert statuses” permission, you can resolve alerts directly from the alert details drawer. The Resolve alert button is located at the bottom-left corner. Alert details drawer with Resolve alert button at the bottom-left corner A pop-up modal will appear, requiring you to select a status, approve or reject the alert if applicable, and leave a comment for auditability. Resolve alert modal prompting for status selection, approval decision, and comment When you select Resolve alert, the portal updates the status of the selected alert accordingly. Alert marked as resolved with updated status indicator Alert marked as resolved with updated status indicator

​
Re-evaluation of results

Once all alerts within a specific check have been resolved, the portal will automatically re-evaluate the monitoring workflow. This ensures that the entity’s status and overall risk assessment are updated to reflect the most current decisions and changes.

​
Comments

Comments are recorded each time the status of a specific alert is changed. The comment history displayed in the alert details drawer shows only the comments for the currently selected alert. When you select a different alert, the comment history updates to reflect that alert’s history only. To view comments for an alert, select the comment icon in the alert details drawer. All comments and status changes for that alert are listed in chronological order. Alert comment history showing all recorded comments Because comments are tied to manual status actions, all actions — including resolving an alert, changing its status, or adding a comment — are recorded as part of the audit trail for compliance purposes. You can view these in the audit report.