Accessing the dashboard
The analytics dashboard is accessible from the main navigation in the FrankieOne Portal. The dashboard is organized into tabs, each covering a different area. TM metrics are found in the Activity tab.Activity tab
The Activity tab provides operational metrics for Transaction and Activity Monitoring (TM). Use this tab to monitor alert volumes, review resolution performance, and assess the effectiveness of your monitoring rules over time.Available metrics
| Metric | Description |
|---|---|
| Average time to review and resolve alerts | The average time taken to resolve a closed alert, calculated from when the alert was created to when it was resolved. |
| Daily alerts created | The number of new alerts generated per day. |
| Daily alerts closed | The number of alerts resolved or closed per day. Closed statuses include True positive: Accept, True positive: Reject, and False positive. |
| Alert Creation and Closure Trends | Tracks daily alert creation against closure rates to monitor workload balance and identify potential backlogs |
| True positive rate | The proportion of reviewed alerts that were marked as True positive (Accept or Reject). |
| False positive rate | The proportion of reviewed alerts that were marked as False positive. |
| Confirmed fraud rate | The proportion of monitored activities that included at least one confirmed fraud alert. |
| Alerts by status | The count of alerts per resolution status per day. |
| Alert Distribution | Shows how alerts are distributed by time-to-review bands helping teams quickly spot backlogs and unusually long review times. |