Accessing the dashboard

The analytics dashboard is accessible from the main navigation in the FrankieOne Portal. TM metrics are displayed in the Activity tab. Applies to: FrankieOne Fraud and Transaction Monitoring — v2 Required permission: Access analytics dashboard

Activity tab

The Activity tab provides operational metrics for Transaction and Activity Monitoring (TM). Use this tab to monitor alert volumes, review resolution performance, and assess the effectiveness of your monitoring rules over time.

Available metrics

Metric	Description
Average time to review and resolve alerts	The average time taken to resolve a closed alert, calculated from when the alert was created to when it was resolved.
Daily alerts created	The number of new alerts generated per day.
Daily alerts closed	The number of alerts resolved or closed per day. Closed statuses include True positive: Accept, True positive: Reject, and False positive.
Alert Creation and Closure Trends	Tracks daily alert creation against closure rates to monitor workload balance and identify potential backlogs
True positive rate	The proportion of reviewed alerts that were marked as True positive (Accept or Reject).
False positive rate	The proportion of reviewed alerts that were marked as False positive.
Confirmed fraud rate	The proportion of monitored activities that included at least one confirmed fraud alert.
Alerts by status	The count of alerts per resolution status per day.
Alert Distribution	Shows how alerts are distributed by time-to-review bands helping teams quickly spot backlogs and unusually long review times.

Filters

You can filter the Activity tab by date range to focus on a specific time period.

Getting Started

Fraud

Transaction Monitoring

Analytics dashboard

Accessing the dashboard

Activity tab

Available metrics

Filters

​Accessing the dashboard

​Activity tab

​Available metrics

​Filters

Accessing the dashboard

Activity tab

Available metrics

Filters