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Documentation Index

Fetch the complete documentation index at: https://docs.frankieone.com/llms.txt

Use this file to discover all available pages before exploring further.

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Video Guide

The video above demonstrates how to navigate to the Activities tab for an entity, filter by date range, and open the activity detail drawer to review transaction details and triggered rules.

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Viewing all activities

To view all recorded activities and transactions for a given entity or alert, select View all activities from the Workflow events tab. This will show you a history of all activities recorded for the entity
Link to All activities page
Screenshot showing all activities view

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Viewing the activity that caused an alert

View the primary activity
From any alert that includes an Activity ID, you can:
  • Select the Activity ID to open the Activities page for the relevant entity.
  • See the selected activity in the Activities table.
  • View the activity details drawer automatically expanded for that activity.
  • Review all activities that occurred in the 30 days before the selected activity.
  • If needed, you can adjust the date range filters on the Activities page to look further back in time, or narrow down to a shorter investigation window.
Activity data and entity dataThe party details shown in the activity details drawer — including address, email address, and phone number — reflect the data that was present at the time the activity was evaluated. If the entity’s profile has been updated since the activity was submitted, the activity record retains the original snapshot.FrankieOne selects the most relevant contact data point from an entity’s profile using the following logic:
  • Address: Residential addresses are preferred, then postal, then any other type. Within each type, the most recently updated address is selected.
  • Email address and phone number: The entry marked as preferred (isPreferred: true) is selected. If no preferred entry exists, the most recently updated entry is selected.
This selection determines what is used for the analysis at the time of evaluation.

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Associated activities

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What is an associated activity?

You may receive routine-based or batch alerts from your provider, where a single routine run often flags a set of activities (for example, a velocity pattern, a cluster of withdrawals) rather than a single transaction. In this case, the latest activity in that set will be flagged as a “Routine” alert, and all activities in that set will be considered “associated activities” to such an alert.

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Reviewing associated activities

Alert details drawer with associated activities
In the workflow tab, you may see an alert that might be a routine-based alert. When you select on that alert, you will see a link under the Rules triggered section showing the number of activities associated with that alert. Select this link, and you will be redirected to the list of activities associated with this routine alert.
Expanded activity details in side drawer
To find the original alert, open any associated activity and you will see a link to the original alert in the activity detail drawer. This will appear in the All activities table as well if an activity has been associated with another.

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Viewing alerts linked to an activity

When you open an activity in the activity details drawer, you can see any alerts that are directly associated with that activity. This is available on both the All activities page and the Associated activities page.

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Rules triggered by this activity

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This section shows you all the rules triggered by this specific activity, grouped by alert type. These may show up as separate alerts or a single alert in the workflow tab view. This area will be empty if this activity did not trigger any alerts.

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Associated alerts involving other activities

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This section shows you alerts this activity is associated with because of a routine alert. This means that this activity is part of a group of activities found from a routine check. Simply click on the alert to view more details and to view the full list of activities found in that routine. This section will be empty if the activity is not associated with other activities from routine alerts.