View Risk Policy
Overview
The Risk Policy page provides visibility and transparency into your KYC risk scoring configuration directly within the FrankieOne Portal. Your Risk Policy determines how customer risk is calculated. It translates your organisation’s compliance appetite into rules and scoring behaviour defined in your configuration settings while onboarding your customers.
This view eliminates the need to dig through technical configuration files, allowing you to clearly understand how individual factors roll up to create a final risk assessment.
Video Guide
Risk Factors
Risk factors are generated by various steps or components within the workflow and can persist beyond a single workflow to enable continuity in risk assessment.
Accessing the Risk Policy
- Log in to the FrankieOne Portal
- Navigate to the Settings or Configuration menu
- Select Risk Policy
Understanding the Policy Structure
The policy page displays the exact scoring logic applied to your customers. It consists of three main components:
1. Risk Level Thresholds
This section defines the score ranges that determine if a customer is LOW, MEDIUM, HIGH, or UNACCEPTABLE. These thresholds directly drive your onboarding decisions and automated workflows.
2. Risk Factors and Weights
This list explores every factor your customers are evaluated against. You can see which factors carry the most weight in your overall risk score.
Common risk factors visible here include:
- Demographics: Age, Jurisdiction/Geographic risk
- Identity: ID/Document type, verification results
- Screening: Sanctions matches, PEP status, Adverse Media
3. Scoring Logic
The view reveals how the system aggregates these factors (e.g., specific weights or “Hard Fails”) to calculate the final score found on the Risk Assessment tab of a customer profile.
Current Capabilities and Roadmap
View-Only Access
Currently, the Risk Policy page is view-only. It provides transparency into your risk model structure and factor weightings but does not yet allow for direct editing in the portal.
Making Changes
If you need to adjust risk scoring, modify factor weights, or calibrate your model, please continue to work with the FrankieOne support team.
Coming Soon
Self-Service Configuration
Self-service capabilities are on the roadmap. Future updates will enable you to:
- Adjust risk scoring without waiting for support
- Modify factor weights and thresholds
- Test and calibrate risk models
- Create and manage multiple risk profiles
