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Video Guide

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Entity risk vs. Workflow risk

FrankieOne produces two related scores.
LevelWhat it measuresWhen it updates
Entity riskThe customer’s cumulative risk across their lifetime.After every workflow run or manual override.
Workflow riskThe risk generated by just one workflow execution.At the end of that workflow run.

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How is entity risk calculated

  1. Each check returns risk factors (Sanctions match, device risk, jurisdiction, and so on).
  2. Risk factors have scores based on your configuration.
  3. FrankieOne sums or averages the scores (per your model) to get the Entity Risk score.
  4. The score maps to a Risk level (Low, Medium, High, Unacceptable).

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How workflow-level risk works

A workflow snapshot lets you see whether a particular onboarding attempt raised new red flags.
Workflow risk highlights recent issues; entity risk keeps an accumulative view over the customer’s lifetime. A High workflow risk today can lift the lifetime entity risk from Medium to High.

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Where to find it

  • Profile header – shows current Entity risk badge.
  • Workflow events tab – each event row shows its Workflow risk level.
  • Click Risk score to open the drawer with factor details.

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Risk score and Risk levels

Risk levelScore range (example)Typical action
Low1–30Auto-approve.
Medium31–50Require extra checks.
High51–75Manual review and EDD.
Unacceptable>75Auto-fail.
(Your exact score ranges and actions are configurable.)

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Risk factors

Risk factors are defined in your Risk Scorecard and appear in the Risk drawer with their individual scores.
FactorWhat it measuresExample values
num_sanctionsCount of sanctions matches.0, 1+
num_pepCount of PEP matches.0, 1+
device_riskFraud score from device intelligence.Low, High
jurisdictionCountry risk tier.Tier 1–4
document_ageDocument expiry status.Valid, Expired
behaviourBiometrics or usage anomalies.Normal, Suspicious

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Overriding risk score

Authorised users can manually set a new Risk score in the Risk drawer (for example, lowering risk after enhanced due diligence).
A manual override remains until any underlying risk factor changes in a future workflow run. When that happens, the system recalculates risk and clears the old override.