Statuses and Tags - frankieone

Introduction

Every profile (entity) and every workflow in FrankieOne Portal carries clear labels— entity state, event statuses, issue tags, and a risk level.
These labels help you spot successes, problems, and urgent risks at a glance. Use this guide to learn what each label means and how to act on it.

Entity State

State	What it means	Typical next step
Unchecked	Entity has been created but no verification checks have been run yet.	Initiate verification workflow to begin the checking process.
Active	Entity has passed all required checks and is currently in good standing.	Monitor for any changes or periodic re-verification as needed.
Archived	Profile is stored but hidden from the default list.	For entities marked as “Archived,” this is a reversible action that simply hides the profile from the default view. Unarchive if further work is needed.
Blocklisted	Entity has been added to a blocklist due to high risk or compliance concerns.	Review blocklist reason and determine if an appeal is possible or if permanent blocking is appropriate.
Duplicate	Entity has been identified as a duplicate of another profile in the system.	Compare both profiles and decide whether to merge or keep separate.

You can filter the Entities table by these statuses using Entity status in the Filters modal.

Event Statuses

The event status tells you the current status of the entity. This is based on the status of the most recent workflow run on that entity.

Status	What it means	Typical next step
Unchecked	Checks are still running or queued.	Wait for workflow to finish or retrigger if stuck.
Needs Attention	At least one check needs manual review.	Open the profile, review issues, decide to Pass or Fail.
Passed	All required checks were met.	None—onboarding is complete.
Manually Passed	A user reviewed the profile and marked it as Passed.	Record the reason for manual pass.
Failed	Checks revealed blocking issues.	Review issues and decide if appeal or correction is possible.
Manually Failed	A user reviewed and failed the profile.	Record the reason and notify the applicant if required.

The Event status always reflects the most recent workflow run on the profile, so you instantly know the latest outcome.

Entity Issues

High-level issue tags appear in the Entities list so you can decide which profile to open first.
Inside the profile you will find detailed sub-issues (for example, which specific sanction list matched).

Category	What it means	Typical next step
Activity	Transaction and activity monitoring raised one or more alerts on the entity, for potential money laundering, fraud, or device-related risk.	Review and resolve the entity’s alerts. See Resolving alerts for how to resolve an alert from the alert details drawer.
AML	Anti-money laundering (AML) screening returned potential matches, such as politically exposed person (PEP), sanctions, watchlist, or adverse media hits.	Review the match details and determine whether enhanced due diligence is required.
Bad data	Problems with the data provided by the customer, such as missing or unasable name, DOB, address, ID, email, mobile, or device.	Identify which specific data element is problematic and request correction.
Biometrics	Biometric verification failed or was inconclusive. For example, selfie-to-ID face match failure, liveness detection check failure.	Review biometric match confidence and liveness scores, or request the applicant retake the biometric check.
Blocklisted	The entity has been added to a blocklist, preventing further processing.	Review the blocklist reason and determine if an appeal is possible.
Device	Device intelligence flags detected. For example, emulator use, suspicious IP reputation, proxy/VPN detection, device velocity anomalies.	Review device risk indicators and telemetry to decide if step-up authentication or manual review is required.
Document	Physical or digital document validation issues (e.g., unreadable text, image tampering/glare, cropped corners, unsupported document type).	Inspect document images for legibility and security features; request a clearer or alternative document upload.
Duplicate	The system has detected this person may already have an account.	Compare both profiles and decide whether to merge or keep separate.
Expiry	Documents or verifications have expired and need to be renewed.	Request updated documents or KYC, IDV, AML or visa check needs to be run again.
Fraud	Possible fraud was detected, for example the entity is on a fraud list, or its device, IP address, email address, or phone number was flagged.	Review the fraud results before continuing. See Resolving fraud check issues for how to resolve fraud alerts.
IDV	Identity verification issues such as data consistency problems, document validation failures, or compromised documents.	Examine the specific IDV failure and request additional verification if appropriate.
Informational	Non-critical information that requires attention but doesn’t necessarily block onboarding.	Review the information and take appropriate action if needed.
KYC	Issues related to Know Your Customer verification, such as no match or partial match found.	Review the specific KYC failure reason and request additional information if needed.
Visa	Visa entitlement, residency, or work rights verification (e.g., VEVO) failed, expired, or returned ambiguous status.	Check visa grant status and work rights conditions; request current proof of visa/residency status.
System	Technical issues within the platform that prevented successful verification.	Contact technical support or retry the verification process.

The Entities list shows only the high-level tags above. Open the profile for a breakdown of every failed check and exact match details.

Risk Level

Risk level	Meaning	Typical business rule
Low	Meets the safest score range.	Auto-approve.
Medium	Some moderate risk factors.	May ask for extra documents.
High	Significant risk factors.	Needs manual review and enhanced checks.
Unacceptable	Risk score exceeds your threshold.	Automatically fail profile.

The Risk level shown in the entities list is always based on the last completed workflow, so it changes as new checks finish.

​Introduction

​Entity State

​Event Statuses

​Entity Issues

​Risk Level

Introduction

Entity State

Event Statuses

Entity Issues

Risk Level