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The file is secured with AES-256 Encryption, which isn’t supported by the default unzip software. Use the following guide for your Operating System to unzip and access your report.

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For Mac OS

The Unarchiver
  1. Install your selected program from above
  2. Right-click the zip file and choose Open With
  3. Select The Unarchiver from the list.
  4. Enter the password that you nominated when requesting the report.

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For Windows

WinZip WinRAR 7Zip
  1. Install your selected program as listed above.
  2. Right-click your zip file and navigate to your selected program.
  3. Select Extract Files.
  4. Enter the password that you nominated when requesting the report.