Review and resolve potential AML matches

When an AML check returns a potential match, the customer profile is flagged for review. This page explains where to find the matches, how to read what the screening provider returned, and how to record your decision. Once every match is resolved, the profile status updates automatically based on your decisions and your account configuration. For how AML matches are found in the first place, and what the search takes into account, see Understanding AML results.

Issue tags

If a new customer has a potential AML match, their profile will show one or more of the following issue tags in the Onboarding List :

Issues Tag	Description
Sanctions	A potential match has been found against a sanctions list.
PEP	Politically exposed persons. A potential match has been found on a politically exposed persons list.
Watchlist	A potential match has been found on a watchlist.
Adverse media	A potential match has been found against an adverse media list.

To show only profiles with potential AML matches, select Filters on the Entities list, select these tags under Issue, then select Apply filters.

The customer’s overall profile status will be either Failed or Needs Attention depending on the severity of the potential AML match found. The Check Summary on the Overview tab also shows a failed PEPs, sanctions, adverse media or watchlist check. Select Resolve to open the AML Screening tab.

View potential AML matches

Open the customer profile and select the AML Screening tab. The AML profile database search results section has two parts: the parameters used for the search, and the matches returned against them.

Search parameters

The Search row shows the parameters FrankieOne sent to the screening provider for this check. Use it as the reference point when you assess a match.

Field	Description
Name	The customer name searched.
Year of Birth	The year of birth searched, taken from the customer profile.
Countries	The countries searched. See Understanding AML results for how the country list is assembled from addresses and identity documents.
Search Fuzziness	How closely a name must match to be returned, shown as a percentage. Your account configuration sets this value.
Vendor Case ID	The reference the screening provider assigned to this search.

AML search results table columns

The results table shows a summary of each match. It does not show everything the screening provider returned. Each possible match is listed as a row. Open a match to see the full record.

Column	Description
Selected	Select one or more matches to change their status together. See Change the match status.
Name	The name on the matched profile. This can differ from the name you searched, because names are matched against known aliases as well as the primary name.
Date of Birth	The date of birth held for the matched profile. See Dates of birth on a match for where each date comes from and why one can be missing.
Countries	The countries held for the matched profile.
Issues	The listing classifications that raised this match, such as S or PEP Class 1. A match can have more than one.
Match Strength	How strongly the matched profile scored against the search, as returned by the screening provider, shown as a bar. A fuller bar is a stronger match. Match strength is a similarity indicator, rather than a decision.
Match Status	The current review state of the match. See Change the Match Status.

Review details of an AML match

Select a row in the results table to open AML database result details.

The header compares your search against the match:

Search Details shows the Name, Year of Birth, and Countries searched.
Returned Details shows the Name, Year of Birth, and Countries held for the matched profile, and the Match Strength.
Match Status shows the current status and the Change Match status action. Where a search returned several matches, use Prev and Next to move between them without closing the window. The counter shows which result you are viewing.

Three tabs hold the detail returned for the match:

Tab	Contents
Key Data	The screening provider’s full record for the matched profile: Full Name, AKA (known aliases), Date of Birth, Countries, Addresses, and Associates (each shown with their relationship to the matched profile).
Adverse Media	News articles linked to the matched profile, each with its publication date, headline, a short description, and a link to the original article. This tab has content only when the match was raised against an adverse media list.
Data Sources	Links to the source documents, such as PDFs and images, that the screening provider used to build the matched profile.

The results table shows a fixed set of columns, but Key Data shows the provider’s full record. Check Key Data before you conclude that the provider did not return a detail. At the bottom of the Key Data tab, Listing shows each list the matched profile appears on, grouped by category. Each entry includes the list name, source URL, when the listing started and, where applicable, ended, the country codes recorded against it, and the AML types that apply. Some sources return additional fields, so the details vary between entries. For the full structure behind these listings, see AML result set elements, which describes each element the screening provider returns.

Dates of birth on a match

Date of birth appears in several places on an AML match. They are not the same value repeated. Each one is either the date you searched, the result of comparing that date against the matched profile, or a date the screening provider holds for the matched profile.

Where	What it shows
Search → Year of Birth, and Search Details → Year of Birth on the match detail	The year of birth submitted for the customer. This is a search parameter, not the matched profile’s date. A blank value means no year of birth is on the customer profile, or the workflow does not submit it.
AML profile database search results table → Date of Birth	The result of comparing the submitted date of birth against the date held for the matched profile, in YYYY-MM-DD format. A blank value means no date was submitted, or no comparable date is held, so no comparison was performed.
AML database result details → Returned Details → Year of Birth	The year from the same comparison as the results table. When the results table is blank, this shows a dash (-).
AML database result details → Key Data → Date of Birth	The date of birth the screening provider holds for the matched profile, in DD-MM-YYYY format. A dash (-) means no date is held.
AML database result details → Key Data → Listing → Date of Birth	The date of birth recorded on a specific list entry, in YYYY-MM-DD format, where the source provides one.

The results table and Key Data read from different sources, so Key Data can show a date where the results table is blank. This is expected. Date of birth does not apply to organizations.

Change the match status

Review the match detail before you change the status. New matches start at Possible Match.

Select a row in the results table to open the AML database result details modal.
Review the match, then select Change Match status.
In Change match status to, select True Positive, False Positive, or Unknown.
In Comment, enter the reason for your decision. A comment is required.
Select Change status. To change several matches at once, select them in the Selected column of the results table, then select Change Match status above the table.

What each status means

Status	What it means
Possible Match	System assigned. The screening returned this match and nobody has reviewed it yet.
Unknown	Reviewed, but it could not be determined whether the match is the same person as the customer screened.
True Positive	Reviewed and confirmed as the same person as the customer screened.
True Positive Approved	Confirmed as the same person, and the entity was approved to proceed.
True Positive Rejected	Confirmed as the same person, and the entity was rejected.
False Positive	Reviewed and confirmed as not the same person as the customer screened. No further action is required.

You can set True Positive, False Positive, or Unknown from Change Match status. Possible Match is assigned by the system, and True Positive Approved and True Positive Rejected are set from the approve or reject banner.

How match statuses affect the check and the profile

Three levels of status apply, and they use overlapping words. They are not the same thing.

Level	What it applies to
Match Status	A single AML match, using the values above
The PEP/Sanctions check in the Check Summary	The AML check as a whole, derived from the statuses of its individual matches
Profile status	The customer profile, derived from the AML check together with the other checks required on it

Depending on your account configuration, the profile status updates when you resolve its matches:

If every match is marked False Positive, the profile moves to Manually Passed.
If any match is marked True Positive or Unknown, the profile moves to Manually Failed.

Approve or reject a customer with a true positive match

When any match is marked True Positive, the AML Screening tab shows a banner asking whether to approve or reject the customer.

Select Approve or Reject.
Every match currently marked True Positive updates to True Positive Approved or True Positive Rejected. Matches with any other status, including earlier approve or reject decisions, stay as they are. The banner closes once no matches are marked True Positive. The profile status stays Manually Failed after either decision.

​Issue tags

​View potential AML matches

​Search parameters

​AML search results table columns

​Review details of an AML match

​Dates of birth on a match

​Change the match status

​What each status means

​How match statuses affect the check and the profile

​Approve or reject a customer with a true positive match