The following table outlines all of the profile statuses and their meaning.
Profile Status Tag
Description
Passed
The customer has passed all checks that are required as part of the recipe. No further action is required.
Manually Passed
The customer has passed all checks that are required as part of the recipe after manual user action has been undertaken.
Example: False positive PEP match
Needs Attention
Issue has been identified by FrankieOne and the profile requires manual review.
Failed
Issues have been identified by FrankieOne and the customer has been prevented from onboarding. Manual review is required.
Manually Failed
Issues have been identified after manual review, manual user action has been undertaken, and the customer has been prevented from onboarding.
Unchecked
The customer has been created; however, checks are still pending. Various root causes.
Archived
In an Archive state, it will leave the selected customer record as accessible but won’t display in the default Onboarding page. We suggest using this feature when putting customers aside that you aren’t actively worked on, but might want to keep in your system as a record.
Inactive
From the Archived state you can move a customer to the Inactivate state. This will effectively render the customer to a permanently archived state. This means all indexes will also be removed.
Issues let you see at a glance from the Onboarding list why a profile hasn’t Passed, to help you decide what action needs to be taken on this customer profile.Customer profiles with the status Needs Attention , Failed , or Manually Failed will display at least one issue in the issue list.
Issues Tag
Description
KYC
Know Your Customer (Identity Verification) The customer hasn’t passed the KYC ruleset
S
Sanctions A potential match has been found against a Sanctions list
Biometrics
Biometrics Issues have been identified with the Biometric and ID Scan. Note Biometrics also has the three images issues detailed below
Timeout
Timeout An error has occurred during the check process. Re-run checks to try again.
SCORE
Risk Score Unacceptable The FrankieOne risk assessment has identified that the score is of an unacceptable level
PEP
Politically Exposed Persons A potential match has been found on a Politically Exposed Persons list
WL
Watchlist A potential match has been found on a Watchlist
M
Media A potential match has been found against an Adverse Media list
FRAUD
Fraud A potential match has been found against an industry or managed fraud list/service
Blocklist
Blocklist A potential match has been found against your internal blocklist
Duplicate
Duplicate A potential duplicate has been found with an existing customer profile in your system
Risk
Risk A potential risk-based issue has been identified for review. This is based on your risk configuration.
Documents
Documents A potential issue with a support document has been identified. Note you do need to have Support Documents enabled as part of your checks.
Digital ID
Digital ID A potential digital ID issue has been identified. Note you do need to have Digital ID checks enabled please talk with your Customer Success manager to find out more
Biometrics label = biometrics checks have NOT been run and they’re expected to run
Biometrics graphic images as issues = biometrics checks have been run and an issue with one of the reports has been identifiedDocument report issue type
