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Manual KYC does NOT check with our partners, this is purely an internal check and requires staff to attest they have cited enough evidence as per their own internal policies to “pass” a customer. This option is generally used when the electronic KYC attempts have failed, but you have gained sufficient evidence and want to proceed to onboard this customer. This requires you to provide sufficient evidence to support identity verification.

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Perform manual KYC

To perform manual KYC create a new entity.

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Enter the necessary information

1

Create New Profile

Select the New entity button to open the Create New Profile page. Then, select the Individual tab.Create New Individual Entity
2

Enter Entity Information

Fill in the necessary information for the entity.Entity Information
3

Configure ID Documents

In the ID Documents section, clear the eKYC button selection.Clear eKYCThis will enable mKYC. Select the Add another document button to enter identification documents.Add Another Document
4

Add Document Details

Select the country of issuance for the ID document from the Country drop-menu, and the document type from the ID Type drop-down menu.
Please provide one of the following combinations of documents to fulfill manual KYC requirements:
  • At least 1 Primary Photographic ID document
  • At least 2 Primary Non-photographic ID documents
  • 1 Primary Non-photographic ID document and 1 Secondary ID document
Additional data entry fields will be displayed depending on the ID type. The following screenshot shows the detail fields for an Australian Driver Licence (Victoria):Australian Driver LicenceThis screenshot displays the detail fields for an Australian passport:Australian Passport
5

Upload Documents

Drag and drop a copy of the required document into the image box.Alternatively, select the image box to open the file browser and locate the file to upload.

Upload Document

6

Manage Documents

To remove an ID document, hover on its row and select Remove ID.

Remove ID

To update the uploaded document, hover on its preview image and select either View to see a larger version, or Replace to select a new document.

View or Replace Document

7

Add Consent

You must consent to manual KYC using the information and documents provided.Select the Consent tick box to attest that you have reviewed the customer identity documents and uploaded true copies of the reviewed documents for manual KYC verification.Consent Checkbox
8

Add Comments

Provide additional context and information for performing manual KYC on this entity.Add CommentsNote: The comments field is required.
9

Save and Approve

To complete the manual KYC on this entity, select Save & Approve.

Save and Approve

Alternatively, select Save changes to save the submitted information and return later.The entity page for the new entity opens, reflecting that manual KYC was performed.OverviewPersonal Info

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Acceptable ID documents

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Primary Photographic

ID types with a photo such as driver’s licence or passport are considered primary photographic ID documents.

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Primary Non-Photographic

ID types without a photo such as Medicare or birth certificate are considered primary non-photographic ID documents.

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Secondary

It is possible to provide Secondary types of ID to support the manual verification. ID documents such as Tax IDs can be used.